Idrissides Premium Urban Club Recensioner
Avenue Mohamed VI (Marrakech) 40000

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Personal: 5 Personal Renlighet: 5 Renlighet Värde för pengarna: 5 Värde för pengarna
Tjänster: 5 Tjänster Bekvämlighet: 5 Bekvämlighet

staff tried to put us in a room that was small and near the road. we had booked a garden room. with paper work and in writing we got what we paid for. the room was a good size and very clean.

The hotel was fine a good breakfast with good staff. We were only over night before our flight home. Air con. did not work. A pleasent hoter in good location 30Md for taxi to the square. 150 md to the airport.


Personal: 5 Personal Renlighet: 5 Renlighet Värde för pengarna: 5 Värde för pengarna
Tjänster: 5 Tjänster Bekvämlighet: 5 Bekvämlighet

located in good clean road away from the center , the receptionist was very helpful.

one of the restaurant waiters was annoying us and was interested in submitting the bill and get paid before we had even finished our meal


Personal: 5 Personal Renlighet: 5 Renlighet Värde för pengarna: 5 Värde för pengarna
Tjänster: 5 Tjänster Bekvämlighet: 5 Bekvämlighet

Room Cleaness Comfort Location

Staff


Personal: 5 Personal Renlighet: 5 Renlighet Värde för pengarna: 5 Värde för pengarna
Tjänster: 5 Tjänster Bekvämlighet: 5 Bekvämlighet

I had a great experience in this hotel. The breakfast is rich, location is good, and the room is nice.


Personal: 5 Personal Renlighet: 5 Renlighet Värde för pengarna: 5 Värde för pengarna
Tjänster: 5 Tjänster Bekvämlighet: 5 Bekvämlighet

Hotel Activities arranged by FRAM

It's a hot spot for French tourists so all activities was focusing on them using French Language. Internet was disconnecting frequently.


Personal: 5 Personal Renlighet: 5 Renlighet Värde för pengarna: 5 Värde för pengarna
Tjänster: 5 Tjänster Bekvämlighet: 5 Bekvämlighet

The hotel is very good. I liked it. I have stayed there for 4 nights and I have nothing to complain about. the staff were helpful especially Aissa who welcomed us and answered all our questions.

It is a calm hotel. a lot of old people there, and no interesting parties.


Personal: 5 Personal Renlighet: 5 Renlighet Värde för pengarna: 5 Värde för pengarna
Tjänster: 5 Tjänster Bekvämlighet: 5 Bekvämlighet

The family room are spacious and keep clean. The children loved how the leaner display the towel on the bed. The hotel location is perfect not that far from Jama Efna and a lot of restaurant and cafe opposite the hotel.


Personal: 5 Personal Renlighet: 5 Renlighet Värde för pengarna: 5 Värde för pengarna
Tjänster: 5 Tjänster Bekvämlighet: 5 Bekvämlighet

Everitings is perfect I can't say nothing


Personal: 5 Personal Renlighet: 5 Renlighet Värde för pengarna: 5 Värde för pengarna
Tjänster: 5 Tjänster Bekvämlighet: 5 Bekvämlighet

The family rooms are fantastic. You could lose yourself in the suite. The rooms were really spaceous, great faccilities, hotel really gets everyone involved with alot of events taking place, pools were great, easy to exchange money. The maids cleaning the room used the towels to create patterns etc on the beds which the kids really loved. They also always left sweets and rose petals on the beds every nice was was great. Breakfast was a fantastic selection, not far from the centre, all taxis know the hotel which is good as you will also be able to get a taxi back to the hotel.

The first family room was a little run down. When we went back to reception and complained, they were quick at changing the room and the new room was totally amazing. They speak limited English. People staying in the hotel reserve the sunbeds around the outdoor pool, even if they dont use them until later in the day which can be annoying. Although there is an indor pool, to use this costs extra so something to bear in mind.


Personal: 4 Personal Renlighet: 4 Renlighet Värde för pengarna: 4 Värde för pengarna
Tjänster: 4 Tjänster Bekvämlighet: 4 Bekvämlighet

Service members of the restaurant - especially breakfast always smiling and working very hard .

There is a big problem in the number of reception staff it's very little to enumerate hotel guests - which always poses a problem for guests.


Personal: 4 Personal Renlighet: 4 Renlighet Värde för pengarna: 4 Värde för pengarna
Tjänster: 4 Tjänster Bekvämlighet: 4 Bekvämlighet

Staff


Personal: 4 Personal Renlighet: 4 Renlighet Värde för pengarna: 4 Värde för pengarna
Tjänster: 4 Tjänster Bekvämlighet: 4 Bekvämlighet

Room and bathroom were clean.Its a good place to spend the night provided you are flying out next day!

Poor Staff, first time gives me room keys to an occupied room (who does that these days?), second time the room keys don't work, no internet in the room, Air Con didn't work however it wasn't too hot so didn't make fuss about it. Food better eat somewhere else.


Personal: 4 Personal Renlighet: 4 Renlighet Värde för pengarna: 4 Värde för pengarna
Tjänster: 4 Tjänster Bekvämlighet: 4 Bekvämlighet

The room was nice.

Not one staff member welcomed us when we arrived. No one spoke a word of english, we were spoken to in very rude manor by the staff around the pool when trying to order drinks. Id advice any english couple to avoid that hotel due to dreadful staff


Personal: 4 Personal Renlighet: 4 Renlighet Värde för pengarna: 4 Värde för pengarna
Tjänster: 4 Tjänster Bekvämlighet: 4 Bekvämlighet

City centre location was great. Modern hotel with local flavour. Comfortable beds plus numerous facilities and restaurants.

Poor informed Front Desk staff and not too clean.


Personal: 4 Personal Renlighet: 4 Renlighet Värde för pengarna: 4 Värde för pengarna
Tjänster: 4 Tjänster Bekvämlighet: 4 Bekvämlighet

Friendly atmosphere. Free WiFi in common areas. Pool entertainment for the kids.

Lack of standardized service e.g. the cleaning of rooms vary according to the employee, the breakfast service,..


Personal: 3 Personal Renlighet: 3 Renlighet Värde för pengarna: 3 Värde för pengarna
Tjänster: 3 Tjänster Bekvämlighet: 3 Bekvämlighet

nothing except the location

poor service with rudeness and arrogance. no soap. virtually no english speaking staff.


Personal: 3 Personal Renlighet: 3 Renlighet Värde för pengarna: 3 Värde för pengarna
Tjänster: 3 Tjänster Bekvämlighet: 3 Bekvämlighet

The location.

The room was "tired" - and the staff were not as welcoming as they might have been.


Personal: 3 Personal Renlighet: 3 Renlighet Värde för pengarna: 3 Värde för pengarna
Tjänster: 3 Tjänster Bekvämlighet: 3 Bekvämlighet

The room was nice, comfortable and clean. The breakfast was okey and various. The hotel was located in the new city-centre of marrakech and it was close enough to the medina.

The staff couldn't speak english at all (and they were quite proud about it). In the first room we had, the air-conditioner didn't work and we also had a smelly water loss on the ceiling so we had to change it with another one. We once asked a waiter to change us some coins into banknotes but he returned with less money than we have given him before..


Personal: 3 Personal Renlighet: 3 Renlighet Värde för pengarna: 3 Värde för pengarna
Tjänster: 3 Tjänster Bekvämlighet: 3 Bekvämlighet

Location is close to the conference center

Water leakage everywhere in the room and air condition is not sufficient. Got to change rooms a few times! Very disappointing!


Personal: 3 Personal Renlighet: 3 Renlighet Värde för pengarna: 3 Värde för pengarna
Tjänster: 3 Tjänster Bekvämlighet: 3 Bekvämlighet

It served a purpose; we booked because it was close to the train station which we needed to travel from early the next day. The room was huge (slept 5 and we were a 2) and the staff were helpful, despite the language barrier!

The hotel has seen better days. Whilst the room was spacious it was fairly basic & shabby; for this reason I wouldn't recommend it for a long stay/if you're planning on lounging around it during the day - there are far more authentic/luxurious and central residences in Marrakech for the same money.


Personal: 3 Personal Renlighet: 3 Renlighet Värde för pengarna: 3 Värde för pengarna
Tjänster: 3 Tjänster Bekvämlighet: 3 Bekvämlighet

-No one spoke English, making talking to the staff very difficult when trying to communicate things such as having no towels, clean linen, pillows. -There was a problem with room as we had booked a triple room, we expected 3 single beds, but only recieved 2. -The staff lied to us, as they said they would charge as for 2 but they didnt. -The staff ruined the experience and should learn to speak to people.


Personal: 2 Personal Renlighet: 2 Renlighet Värde för pengarna: 2 Värde för pengarna
Tjänster: 2 Tjänster Bekvämlighet: 2 Bekvämlighet

Dirty really dirty,i've never seen a dirty hotel like this one.i don't know how this can be a four star hotel.and the receptionist added money to the bill.a real robber