Staff were very helpful, close to airport with shuttle bus.
Very clean comfortable hotel. Close to the airport.
The hotel was just beside the Duty Free Outlets and there was a woolworths supermarket that was open 24 hours. Very convenient for our family as we have just returned the car and there was nothing much we can do. The hotel staff was very courteous and check-in was allowed even before the official check in-time. I was expecting to pay for an additional bed as we have 2 adults and 2 children but there was 2 double beds in the room and they even opened up the sofa bed for us! So it was a pleasant surprise. The staff also helped us to book the shuttle bus to the airport at a minimal cost. Overall a nice hotel!
Staff were friendly. Easy check in. We actually arrived early due to flying from UK and hotel staff were able to find us a room prior to our check in time. Smooth quick operation...very great hotel. Breakfast in the morning was great and really would stay here again.
lovely restaurant and food was wonderful. Very spacious room, very comfortable.
Service at restaurant was almost pretentious. Asking if we had a booking, when it was very early in the evening and there were no other customers. While we dined, relatively quickly, there was only 2 other tables having a meal. Found that to be a bit rude and snobby and unnecessary.
I liked the size of the room and that the hotel with big clean very bright inside staff made you feel welcome Close to airport in a very good spot And thE food was very very nice
Everything!
Poor aiport info desk knowledge of hotel shuttle service. Not your fault
We came straight from our wedding and the staff were very generous to us! It started our honeymoon off greatly!
Location Friendly service
This hotel was fresh, clean and very comfortable. The staff were extremely friendly and helpful. The restaurant staff were the same and the food was delicious.
We ate at your restaurant and was amazed at the high quality of the food, the presentation and especially the professional and friendly service given by all the staff in there. We only had to wait 10 minutes for a table as we hadn't booked but were given bread to eat for the 'inconvenience'. We'll definately stay again when needing to be near the airport. Gold stars to you all.
I stayed overnight in order to catch an early morning flight. Shuttle to terminal was fine but to get to the hotel after 6pm was a mission. Eventually took a taxi with a surly driver.
Hotel isolated as I dropped off hire car and then was stuck.
The staff were very helpful and friendly. We had to arrive early and leave early. No problems. Thank you.
Everything is so close to the Novtel. Transport from and to the airport was free. Great views from our room.
Comfort level
steak served was not good
Staff were very friendly and the room was very comfortable. Easy access to airport and shop
No sleep. Children running up hallway banging on wall etc.
Proximity to the airport and business park. Comfortable and well appointed. VG restaurant.
A bit pricey for what is was.
Whole place clean and comfortable
Breakfast , service and cleanliness
Air Con in room 501 was very noisy in tne night.
Clean modern comfortable and perfect for overnight stay before early or after late flight in or out of Brisbane.
Shuttle bus had stopped by the time our flight arrived and 15 or so people had to wait half an hour for a very expensive taxi to hotel.
Clean comfortable spacious room. Good bathroom facilities Excellent restaurant Close to airport and outlet shopping
Not having free in room wifi
The friendly staff
nothing
Location, easy to get to the airport, and the meals were lovely, and rooms were quiet.
There could have been breakfast in the cost of the room.
Great vicinity to Brisbane airport Fabulous staff
The food was lovely and the staff very Polite. It did as a stop over waiting on next day flights
Bit expensive as we needed somewhere to stay coming off international flights waiting for domestic flights
Location for stop over.
Taxi drivers didn't want to ferry us from the airport. I assume they thought it was too short a journey.
location next to international airport
considering the high cost of a night stay the hotel should provide a complimentary shuttle to airport for guests.
The rooms were beautifully presented.
Diffucult to negotiate the exit from the carpark
Very close to the airport...with shuttle
Excellent location for airport. Clean and comfortable if rather basic as far as ammenities go.
Only one pillow each provided.
The staff were absolutely so helpful, friendly without being overly so and very obliging all round. The staff in the Restaurant were also very good as well.
Friendly staff
As a retired Engineer I find it hard to believe that you have a non self draining shower base - not a management fault but a building construction fault. Any plumber or tiler will outline the problem to you.
Clean and new
Location was difficult to get to when shuttle not running.
Locality close to airport, quites, clean and next to shopping
It was a nice room, clean and tidy
The pillows were very sad...far too soft
The service was superb and had a great atmosphere. The staff obviously love working there.
Friendly staff comfort near to airport.
Excellent service
Fitness center is totally inadequate
Room was great pool was fantastic
Don't like having to peel prawns when they are in a sauce
Staff and facilities
Very nice hotel next to airport and shopping center. Staff very professional, room clean, nice roof top swimming pool (+sauna). Shuttle to airport very useful for very early morning flights.
Near to the Airport, has its own car park
Depending which road you are on , difficult to find , neede more signs
Modern, clean, good value, excellent customer service, flight information feed to the room
Easy check in / check out. Good value meals
No view.
Arriving into Melbourne at 1.00 am it was conventient from the airport. Room was very quiet and comfortable.
Being the closest hotel to Bris. airport it would be good to have a later check out than 12.00 noon, especially when arriving in the very early hours of the morning.
I found the staff were very helpful taking my bags to the room and collecting them as I was traveling on my own with a young infant.
There is nothing I can fault in my short stay.
The staff were friendly and helpful when approached
The TV would not work properly - the problem was temporarily fixed by staff when phoned - they came to room - but same problem happened again next evening, too tired to ring and get resolved again - disappointing considering the cost of room.
the staff, location for airport
vastly over-priced as it is really only an airport bed/breakfast.
The hotel was in a good location in that it was close to the airport.
The price was pretty high, but since there's not many hotels that close to the airport, the customer is somewhat of a captive audience. The fitness room was pretty small with very little equipment, but the pool they had was a nice lap pool.
Excellent location for a one-night stop-over between domestic and international flights. Courteousy coach and fee was excellent and reasonable. Food in the restaurant was excellent. Staff were very helpful and courteous.
Room was a bit dated and the beds were "tired" but for a one-night stop-over no real complaints.
