Very friendly personnel Skateboard free usage Breakfast at the pool Gym Central location close to espanola Way and Lincoln.
Valet parking a bit pricey
Welcome To Miami. Stayed At The James With My Daughter For A Sweet 16 Getaway From The Cold And Snow In NY. Had A Great Time. Pleasant Everything; Staff, Food, Service, Room, Views, Amenities. Hotel Is Modern And Trendy. Short Walk To Beach. Centrally Located To Ocean Drive, Restaurants, And Shopping. letsbookhotel.com And The James Honored A Lower Rate After Booking. Happy Holidays.
Although Our Room Was Decent, There Was No Chair To Sit In, Had To Always Sit Or Lay On the Bed. 'Tis The Season But SoBe Wasn't Really Decorated For The Holidays. Buh Humbug.
The place, the swimming pool, the service...everybody was so friendly
The location on SoBe is good. The natural body and hair products.
The windows needed to be cleaned. The $21. Extra "resort fee" to use the beach chairs, bikes, etc. just include it in the room price! I do not like to pay for extras.
CLEAN, Beachfront, DECOR, Organic Products, Gift Shop, Proximity to ALL beaches, restaurants, museums, shopping, CHEERFUL, yet CLASSY, STAFF was the BEST ever!
Pool and beach area. Staff in pool area was awesome.
Booked 3 rooms, only 2 rooms was found in check in.
What don't I like...even on a layover of less than 24 hours we stay at the James. It's just top notch all around.
I really don't like when I have to check out.
We had a wonderful time, the hotel is ultra cool Art Deco, great food and the staff are charming, very upbeat and friendly.
location
housekeeping had issues
Fantastic location to explore Miami Beach restaurant, shopping and nightlife, very nice rooms and design features
not all staff members were friendly, seemed to be overstressed. maybe due to very recent opening pool is very small and overcrowded service is slow
Excellent hotel, young staff providing very good and friendly service. Clean rooms, swimming pool and beach facilities are great.
Everything was ok
Trendy, perfect location, spacious, excellent service!
Beach staff Ocean & South Beach location Helpful front desk staff Fresh, bright room decor Art throughout hotel
Small room Shower tile fall off wall
Location Beach Coffee Espresso!
Swimming pool crowded
This hotel is well laid out and is a nice place to stay at.
Not enough hanging space in the bathroom,and the bed needs fixing. Hotel was not interested in our money,or prepared to negotiate with us to keep our business to extend our stay for another two days.
The pool and rooms were beautiful.
Information between reservationistys/front desk and letsbookhotel.com is not being communicated properly!!!
Friendliness of staff. Overall excellent appearance of the facility, attention to detail.
time to get car from valet
The location
Location/staff/facilities
Price
The location is really good.All main shops and restaurants in 5 min.Good service on the beach.They bring fruits,berries and water.Guys on the beach are always ready to help.
The room is small.Too much noise on the 17th floor .Awful carrot juice in the restaurant.
Hotel's location is really good - it is situated almost at Ocean Drive, but you don't hear loud music every night. The beachside is very clean, beach staff is neat and helpful. Complimentary WiFi is great.
There was no balcony in our room. TV remote was not working.
This was our 3rd year staying at this hotel. Last year it was under renovations. We were extremely happy with all the updates from the onsite spa to the plunge pool (hot tub). The staff were all attentive and helpful.
Nice place
Bookings over booked the room we wanted and we were put into smaller rooms
very good workout facility, excellent location, nice design
rooms rather small in relation to price
Everything!
Anything!
location, staff and design
Everything was wonderful. The hotel is very modern, the rooms have brand new furniture. The staff is very friendly and they pay a lot of attention to detail. The rooms and facilities are very clean and perfectly maintained. I would definitely recommend the hotel and go back there anytime. The beach is great and the pool area is exquisite. The hotel is very close to Ocean Drive.
Very good location. Direct access to the beach. Close to nice restaurants.
Lobby is under repair. Very noicy and badly equiped presently.
Nice pool area great location, close to beach, restaurants and shopping quiet Nice beach facilities
Bathroom door didn't close keys were continuously defective parking arrival gets easily congested Staff somewhat disinterested
Location
It is overrated, too expensive for what it is. Room is small although bed is comfortable. Breakfast buffet is minimal. Cannot understand how it made to the Conde Nast Hot List this year.
lokation
noisy, service was bad
The lobby
Front desk staff do not find any resolution to unsatisfied customers when it is a 5 stars hotel. Concierge very rude and not helpfull. General Manager with long hair is incompetent and need training. Found the room with empty bar, complained but nothing was done. Was given a room, last one near spa with noise from ventilation system. This room needs major upgrade to meet the hotel rating
new hotel under new management if it out wasn't for the hel of rabecca ward and maria i would have check out
noisy placeNoisy room
good situation nice design rooms clean next to the beach
not good with children noise in many other rooms party, typically miami beach... stuff is not pro enough for a 5 star from concierge to bellman...
The staff were very accommodating but manager Matthew did not respond to our complaints
Our room was on the top floor and the noise from the fans was very irritating. Our bathroom began to smell of drains and although they sent some one to fix it the smell would disappear while waiting for them to arrive. Although we complained without losing our tempers or demanding a different room nothing was done and and no discount was offered. Very disappointing will not return
Breakfast staff was excellent!! ONE of the staff was nice in the reception! Good location
Most of staff in reception was half rude.. Breakfast buffe was poor. Valet parking took to long, short of staff. Hotell got "invaded" for 4 days of VERY rude rappers, who took over pools e.t.c, so the children was scared to go to pool e.t.c in the afternoon/evening, and the hotel did NOTHING!! Felt like asking for money back.
No heating in room. Worst (and most expensive) hotel breakfast I ever had in my life. Given a room overlooking the parking lot despite having asked for a sea view. Hotel massively overpriced for what you get.
