Al Marwa Rayhaan by Rotana - Makkah Обзоры

Abraj Al Bait , Ajyad Street (Makkah) 21955

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Nice and cooperative staff

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neer to haram clean the bouffet is very large

no parking for free!

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It is excellent place located. One enjoys to spirts.

I requested on counter for date chafe one day earlier 4.12 instead 5.12 I also talked UK office but they charged extra 750 riyals for one day & I check out a day realier no refund is given. I request to refund 750 riyals and oblige. I m ur permanat guest visit every year if not accommodated for refund I ll prefer any other hotel Regards

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Location is great. Breakfast is good.

Addtional bed was not comfortable and they ask for addtional 175 sr also barcking is not free of charge it cost 150 sr per day.

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This is best location service good however date change is denied.

Date change denied. Charged extra amount for one day earlier coming & did not refund for one day earlier check out. There should be reconciliation instead penalising

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I liked how comfortable the bed was, the Bath material was good, high speed elevator, quick check out

Check in was not suitable for a five star hotel, they gave us wrong reservation that we had to argue them to change to the our original reservation, customer service guy was totally impolite

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Great location and excellent value for money--the breakfast was a feast.

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Location

When checking in they informed us that our booking only for two rooms while confirmation is for three it took them long time to resolve the matter only after their management were involved.

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The location of the hotel.

Wifi was not available all the time.

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every thing

nothing

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Perfect place to stay in.

Parking is so expensive sar 150 , per day

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Location and services excellent

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Breakfast is wonderful, cleanliness, close to harm.

They took deposit 200 sr to ensure early check out. I never see this before in 5 stars hotels.. Very strange..

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This hotel is perfect I love it and all the are so kind and helpful. احببت الفندق رائع جدا ومريح والموظفين متعوانين جدا تأكد بأنك عندما تزور هذا الفندق سيحرصون على السعي على راحتك . تهناني لكم يا مروه ريحان سأنصح من بيت الله ان يسكن عندكم .

Nothing

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Location Comfort

Reception didn't answer phone

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The breakfast buffet was the best

Sometimes difficult to get a seat and a table at Breakfast buffet

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Every thing

Nothing

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Everything

Nothing

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Excellent location, very close to Haram. 5 star breakfast.

Bathroom was too small compared to other 5 star hotels!

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No parking

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Food is great

Nothing

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Room is clean, staff was great, fast and adequate room service.

Internet service which is not free was extremely bad, very slow. Hotel has charged me 150 sr for parking!!!!!!

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The location is superb.

There is no free wifi. Please provide free wifi to the customer. It is one of important facility globaly..

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Location is really good and the hotel in general was a great experience

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Bedroom, Furniture, Location, Comfort etc

Small Bathroom, Limited Breakfast

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Location is awesome breakfast has much varieties I had a A/C fault and they fixed it up immediately

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ideal location close to Haram

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Early check-in Location Room size

Bad odour in room

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Location..Friendly staff

Chargeable Internet. Shower area design. Warn up Towel,

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Great location -

They should cover the shower with glass instead of a peace of cloth to avoid water spreading in entire bathroom.

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The food, the view

Laundry service overnight not available, and some problem with air conditioning

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Close proximity to masjidilharam plus part harram view from the room.

They charge for wifi service. This is shameful for a big and expensive hotel. Smaller and cheaper hotels provided it for foc.

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Good service and location. It has a view for Haram and kaaba from your room. Also, there is a prayer room in p10 to pray with Haram. You can adjust the volume of Haram prayer in your room.

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The staff at front desk and telephone operators were not very helpful as they were not courteous with my family which called from outside the Kingdom to reach me.

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i like the location and breakfast

i do not like the service at the reception becasue the people come very tired and you have to waite for the key more than 20 mints which is realy painfull.

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Very nice place to go in, the place, the personnels, and the resturant all are very good

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Very close to Haram. The best price at the best location.

Nothing.

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There is no wireless on room . The wireless only in the lopy

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I liked the hospitality of the team

I have not liked the level of clean and also suffered from nabors kids noise

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Reception

House keeping too slow. They didn't care about the time to clean the room

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location is excellent , breakfast v.good ,

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Every thing was perfict

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Close location to Haram

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Location

Breakfast should be more diversified.

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Super location...clean luxurious facilities. They gave me a free upgrade from city view to part haram view! Expansive breakfast buffet. Prayer halls synced to the haram for both men (P9) and women (P10) - don't let it make you lazy though!

Expensive parking. No free wifi which is ridiculous for a 5 star hotel. You need to take 2 separate elevators - one to the lobby (P11) and one to your room floor. Walking to the haram and back in the midst of all the deluge of shops hurts your iman meter :) Overall your basically paying for the proximity to the haram else you get similar 5 star hotels a little further away for much less.

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I like the quick response and kindness of the staff at the reception.Should keep it up

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Close from al haram, Kaaba view.

In-room sound system needs to be fixed, my wife couldn't follow the prayers with Al Haram.

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Confusion - breakfast was part of the deal, however due to ramadan breakfast meant the evening dinner. Which is fine but should be explained at the counter at check in.

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Friendly staff at the reception Dinning is one of the best. Great variety and Excellent taste Location is so nice and few steps to Haram

Concierge Service need to be enhanced Car Rental Company should exist. I don't mind take the hotel cars but upon checkout there was no car available!!

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Location+

Changing lifts