The hotel is iconic and its location perfect for a few days in ny.
Not being able to claim Priority Points because we did not book directly
with the Waldorf.
When we arrived at check in the hotel had no record of our reservation. I told them I made it on letsbookhotel.com and showed them the confirmation. They told me the letsbookhotel.com # had "nothing to do with their system". Have conferring with a supervisor we were given a much better rate and upgraded rate to the Towers. After a shakey start we were very happy. The Waldorf is always "hit and miss" however. You can end up with a shabby room for a high rate and staff that won't lift a finger for you. This time we got very lucky and enjoyed our stay.
room was fairly small, but clean and pleasantly furnished. Comfy bed. really very acceptable. Not too noisy for New York City. Foyer and restaurants luxurious but extremely expensive
Rooms a little dingy
The rooms were really spacious and you could control the airconditioning. Old world charm combined with a great location. Concierge tips on good places to eat were very helpful. The rooms and area were very quiet.
Very close to the Modern Museum of Art, NY
Reception lady was very nice, the rest of staff exeptionally nice, also at Towers, very welcoming older concierge. Thank you. Will stay again.
AMAZING display of Waldorf Astoria history in lobby areas, leave it there for ever, do not change anything, add more of used to be ( robe, slippers, menues)
The bellboy in the street at entrance Pedro (tallguy in 30s) upon arrival took out my Luis Vuitton bags from the boot of taxi in a very disrespectful way, dragged till pavement without looking how to carry delicately.
Lady in the gym too familiar, not a 5 star level behaviour, not enough respect.
Nobody asked me about Hilton card, is it part of the group?
The hotel was amazing - great architecture, just beautiful
Bathroom smelled like smoke
It is not the first time we stayed at the Waldorf we love the atmosphere especialy the lobby and the tradition wich comes with it
Great location and an ironic hotel. Enjoyed our stay. Beds were luxury and room very comfortable.
Hotel so big it was impersonal.
It was a beautiful hotel.
We waited over an hour for our car! We paid 5 star prices, but would have gotten better service at a Holiday Inn!
the hotel is classic, confortable and good located
reception, comunication and personal relation with customer
I liked the public areas of tha hotel and the decoration and styling of the hotel..
The room was small and not so comfort. For examlple in in order to shut off the lights in the room you must turn off every single lamp seperately. .
The Waldorf is steeped in history and it showed in the Art Deco features of the building, rooms and the staff. Large rooms and comfy beds. The room rate is competative with other quality NY hotels however this isn't reflected in the other overall bar and restaurant prices
Our Room had scaffolding outside with little or no view, the rooms do need some modernisation which could be done while keeping the history intact
The location. The room style and size.
bit tired, what I would call faded elegance.
Charges for wifi
Lack of bar facilities on Sunday
I loved the tradition and history of this NYC landmark and all the staff from the cleaning staff to the front desk really seemed to enjoy their jobs and therefore they were extremely friendly and helpful.
Loved everything ...only thing to comment on might be the musty smell in the rooms....but that comes with the traditional ambience so one can't have everything!
The walls were thin and from 12;00-1;00 the woman in the next room was
Moaning Very loudly. Wow, I was in the room with my mother and my 15
year old daughter. Telling them it was a cat did not work. Wanted a
The elegance, the upscale service, the professionalism, the history of the Waldorf. It was like staying in a museum.
"Mary" who assisted me in checking was SUPERB and should be recommended as a superior employee.
I loved everything
Still elegant hotel. Well located .
Ya kidding me??? It was the WALDORF......the place was amazing. The bellhops had bellhops. Great to be pampered throughout the stay.....and there are options to not pay thru the nose.
You have to stay there once.....it is the WALDORF ASTORIA.
Would have loved a hot kettle......
The Waldorf Astoria still a N.Y. icon, I just love to stay there.
(1) It took a long time at the reception desk (over 3 hours) to provide me with the room facing Park Ave as I have asked in my reservation.
(2) Morning breakfast service in the bedroom is out of price.
The Waldorf is a world renowned hotel with lots of history and nostalgia. This is still the same for today when you stay. The hotel is old but thats the point of staying there. I fully enjoyed my stay at the Waldorf Astoria
It rained in New York....
The size of the room
Bathroom needs remodeling!
Lovely hotel the staff were very helpful and very polite nothing was
too much for them ask them anything and you would always a very
What I didn't like was the dirty socks that were left under the
bed from the previous guests and also the holes in the sheet on the
bed and also the electric socket behind the bed has loose wires
hanging off the wall
Beautiful historic hotel
Enjoyed the the experience once more,as it was our second time to stay at your hotel
Art Deco Decadence
The amazing lobby
The most comfy bed I ever slept in
The marble bathroom
The piano bar
Lovely bars and restaurants on Lexington ave, 3rd and 2nd ave
Park avenue is dead!
Location, classic New York luxury, fitness center, buzz
bathroom sink was stopped up, shower head needed adjustment
Lovelybig suites ,two bathrooms in ours ( luxury double rooms)our
friends had a dressing room and holywood bathroom.26th floor vie up Park
Ave. Was nice.
View from some rooms awful
a bit tired
air conditiioning ,inside and uot vey noisey
charge on bill for room service 400$ never had, removed , but annoying.
However it is still one of the great N.Y. hotels
The hotel carries a lot of history with it, it's delicious to sit on
the Lobby Bar and listen to the piano that Cole Porter played for many
years. It's also very well located and the price I got was
The hotel is being renovated, I asked for newly refurbished room upon
reservation, but didn't get one. However, they upgraded me to a
suite, so I was happy with it, as I had a lot of space. But the
bathroom was really small and old. Also, the temperature of the room
was difficult to adjust, I was always cold, no matter how warm I put
Our upgraded room was a suite. The lobby is beautiful.
The price was quite amazing for such an elegant hotel. I love the setting, decor and the breakfast bufffet was delightful.
My experience was very veryy positive over all.....I would return
The Accounting dept. double charged me and I am still awaiting the correct refund
2) coffeemaker option in the room would be a plus
It's a classic, 'classy' place. It's got warmth.
I loved the vip way I was treated from start to finish. The lovely lady
checked us in and when I asked if my room had a view she immediately
upgraded my room and assured me I would be very happy with it....and I
was. My upgrade included access to the lounge area where they served a
continental breakfast in the morning and tea and cookies in the
afternoon. My daughter said she felt like a movie star as everything was
so elegant but not stuffy. We can't wait to go back.
We had problems with the blinds(they would not open and shades did not
pull down for morning shade of sun) and it interfered with our view of
the empire state building but even then the staff handled it like
champions. They took off the upgrade fee and were genuinely sorry for
the trouble. They did everything they could to make up for it and even
offered me a late check out. I was moved.
Everything, but specially the attentive and friendly service. The hotel does not rest on its legendary aura - the staff goes all the way to provide an excellent service to the guests.
Check out is too early for international travellers whose flights are late in the evening. This is a problem everywhere, though. I just expected them to be different.
Old elegance, with historic significance and tradition. Staff are superbly trained and are impeccably courteous yet engaging and friendly. The property is very well-maintained and, fortunately, while providing modern conveniences, has preserved the look and feel of the past in the halls rooms, furnishings and decor. I also liked the security of needing to swipe the room card in the elevator to access my floor after 6:30 pm.
Too many customers failed to uphold the expressed (but probably not enforced) standards of dress for the lobby and public places ... e.g. faded jeans, dirty sneakers etc.
The history and atomsphere
very expensive for meals
The history of this hotel is amazing with pictures everywhere of famous and royalty in all corridoors.
The style is beautiful and very well kept.
The receptionist was a little to formal.
Hotel is very well located. Overall it is a reasonable value for money considering other NY hotel prices. Beds are very confortable.
The check in/out process is painfull since there can be long lines and there are very few people at the front desks. Internet is not included in the room price, this is shameful for a hotel of ths price range!
This hotel is an absolute must if this is your first New york visit. A more classic icon in the hotel world is hard to find. The staff is outstanding and the hotel itself is gorgeous. We stayed in a room with two doublebeds and that was ok in size with a great wardrobe to put all suitcases and clothes in. I travelled as a single father with two older kids, and we were all very satisfied with the hotel, and especially with all the helpful and happy staff.
The opening hours of the bar was a bit strange, and the last couple of days it was completely closed, a strange thing to do with a hotel of this class and dignity.
Amazing service, great location, superb value
We couldn't fault this hotel, really excellent
Everything & all the Staff
tat we couldn't stay longer
The hotel staff were fantastic. Couldn't do enough for you. The hotel had fab features.
The room was a little small.
The Waldorf was a treat, as I had been staying at a business class property the previous four nights. The hotel is grand and gorgeous and the rooms are giant by New York standards. I could have done a few cartwheels across my deluxe king floor. The best part of my stay was the time I spent down in the bar at Peacock Alley. The place was littered with regulars, all very friendly and non-threatening.