The atmosphere, the location, the beautiful buildings, the mix of peoples and the history of an amazing New York institution.
The somewhat faded and tatty decoration of the bedroom. Perhaps the lack of little luxuries in the bathroom.
The hotel was just beautiful and had a romantic feeling to it...
Even though we stayed at a junior suite and had a hudge balcony, the room just seemed a little outdated and overley used. The curtains had strings handing from them (they just looked old) and the inside doors looked worn out.
The price was very good
Beds were too soft for me
The entire atmosphere at Waldorf was warm and welcoming. Everyone was polite and accommodating. It is a high end hotel so expect things to be expensive. The fitness room was well equipped, clean and the staff was courteous. The room was clean and a good size. It had all the essentials. There are some signs of wear in the room but the hotel is in the midst of upgrades so hopefully some of those minor things will be addressed.
The hotel only provides free wi fi in the lobby. Would have been nice to have it in the entire building. Would be nice to have a more 'affordable' breakfast, lunch and dinner menu.
Decadence and brand cachet
Penny pinching cost cutting.
Sure to hurt the brand.
No tea or coffee facility.
Sensored mini bar like budget hotels.
Cost cutting written all over the place. Sure to hurt this NY institution now seemingly run by the corporate herd at Hilton !
Big and luxury hotel.
Many people were standing in the hall, all the day. They were sitting on the floor, often eating and drinking.
The customer service
The friendly attitude
The proximity to the hub of town
The proximity to the museum mile
The decor and the location of the place.
Missing some amenities like at least coffee maker in the rooms which are
provided by other hotels
Its location, the quality of the rooms, friendliness and helpfulness of staff.
Hidden charges of taxes, local and state. Prefer to know what I'm paying and not be hit with a bill more than I expected
A hotel in a class of it's own. The original features of this hotel make it unique. To see the photos in the public arrears of former guests such as royalty, heads of state and celebrities shows how well this hotel was and still is appreciated. Well worth a visit.
Paintwork in the bedroom needed attention and although it was a minor point in comparison to the quality of the rest of the hotel it was the one thing that could easily have been put right to make the hotel complete perfection.
Hotel is classic old world NYC
Bell service/luggage storage was excellent - very accommodating
Room was small....especially bathroom
All of my comments relate to the waldorf towers ( we were moved
following gross unhappiness at the standard in the main waldorf hotel
which I booked through yourselves)the main waldorf hotel would score
poor on everything apart from staff
+++The History Of The Waldorf Astoria!!! :) :)
We liked everything in this hotel!!!Expecially the lobby area was really wonderful!!!The location is also perfect!!!The hotel is in the center of NYC!!!Short distance to Empire State Building,Central Park,Times Square and Fifth Avenue!!!The truth is that when somebody sees the price,it seems pretty expensive,but after a huge research that we did,we found out that hotels in the same price in NYC are terrible with very small and dirty rooms!!!We can recommend Waldorf Astoria to everyone who want to visit NYC!!! ;) Very helpful staff!!! :)
**It Would Be Nice,If There Was Some Place In The Mini-Bar To Put My Breakfast-Milk!!!HiHi!!! :D :D :D
The service was excellent
Bathroom are small
The room was spectacular! The location was incredibly convenient for everything we wanted to do and the staff could not be more helpful
The food was not value for money and the service in the bull and bear restaurant was atrocious!! The breakfast was very sub par considering the cost.
Everything, but mostly the reception staff, especially John.
the location in the center of NY
The atmosphere in the lobby and 1.floor. Very close to the "Hop on, hop off" bus tour, and metro/e-train in Lexington Avenue. Short distance to 5. avenue, Times square and Central Park.
That there was not internet in the room. We had to go down to the lobby if we want to be on "net".
The service and the respect you were treated with
The noise of the elevator was very loud from our room
Ambiance, location,style, large availability of umbrella. Possibility to
leave luggages and valuables in locker and safe rooms after check out
Old robes, caulking around bathtub was peeling off, drips of paint on
fixture and floor. Room was ready only at 16:35........
Location, history, grandeur, facilities were all first class as were the staff. Nothing was too much trouble.
Lack of wireless internet in rooms.
Bulding works out of the window.
This is a beautiful venue with the highest levels of service. The Bull and Bear restaurant was exceptional.
good deal thank's to booking ...
very old fashion
Very efficient and helpful staff
Clean and comfortable
Really comfortable bed
No free Wi Fi for guests - very poor that guests are expected to pay.
Outrageously priced mini-bar.
More corporate ambience than we were expecting.
Not great for families with young children. Overpriced mini bar in room
but no refrigerator for families who may need cold storage...no
entertainment for kids. Air conditioning did nto work well. Had to order
ice through room service because we were on a higher floor. Its
definitely beautiful, just not our style as a family there for a weekend
of extreme sightseeing .
The room was nicely decorated. The staff was very friendly.
Some of the furniture was threadbare. A few things we asked for were not delivered, such as a coffee maker and newspapers. We also had a great deal of difficulty connecting to the internet.
Art Deco appearance
Small double beds
Loved the excellent service we have come to expect from the Waldorf.Got an upgrade which was great. As "Art Deco " freaks we just loved the whole ambience of the hotel
Why was Sir Harry's bar only open on the last night of our stay. Most people I know head straight for there for either pre going out in the evening drinks or for last drink of the evening. Very disappointing as we arranged to meet people we had met on the voyage over and had to hang around in the hotel foyer to wait for them and go elsewhere -- A HUGE DISAPPOINTMENT !!!!!
Good sized bedroom
Great views of Park Avenue
The photos in the lobby of celebs who stayed there.
The Waldorf Astoria, New York City is a lovely historic hotel. My stay was extremely enjoyable with a beautiful room and wonderful staff. I would stay there again.
I liked everything in this hotel. I can recommend this hotel to everyone who want to visit NYC.
The bathtub/shower could be more modern.
location, very helpful staff
no pool, don't think they vacuumed the rooms (as found a lot of junk under beds) and repeated problems with incorrect minibar charges (because we moved bottles around).
Long lines for check in/ out.
Location and atmosphere
Waiting for reception to book in
Excellent location. Staff were extremely friendly and always helpful. Bed was so comfy. Lovely spacious room. Everything in the hotel luxurious.
Bath in the room could do with replacing-starting to look worn and dated.
Historical aspect of the hotel
Faded grandeur, the rooms need a facelift
Beautiful hotel, luxurious and full of history.
I find it strange that the most expensive hotels do not offer free wifi in the rooms. Only free wifi available in the lobby.
location & history
staff attitude on slow check in process
hidden costs for vehicle
The hotel is iconic and its location perfect for a few days in ny.
Not being able to claim Priority Points because we did not book directly
with the Waldorf.
When we arrived at check in the hotel had no record of our reservation. I told them I made it on letsbookhotel.com and showed them the confirmation. They told me the letsbookhotel.com # had "nothing to do with their system". Have conferring with a supervisor we were given a much better rate and upgraded rate to the Towers. After a shakey start we were very happy. The Waldorf is always "hit and miss" however. You can end up with a shabby room for a high rate and staff that won't lift a finger for you. This time we got very lucky and enjoyed our stay.
room was fairly small, but clean and pleasantly furnished. Comfy bed. really very acceptable. Not too noisy for New York City. Foyer and restaurants luxurious but extremely expensive
Rooms a little dingy
The rooms were really spacious and you could control the airconditioning. Old world charm combined with a great location. Concierge tips on good places to eat were very helpful. The rooms and area were very quiet.
Very close to the Modern Museum of Art, NY
Reception lady was very nice, the rest of staff exeptionally nice, also at Towers, very welcoming older concierge. Thank you. Will stay again.
AMAZING display of Waldorf Astoria history in lobby areas, leave it there for ever, do not change anything, add more of used to be ( robe, slippers, menues)
The bellboy in the street at entrance Pedro (tallguy in 30s) upon arrival took out my Luis Vuitton bags from the boot of taxi in a very disrespectful way, dragged till pavement without looking how to carry delicately.
Lady in the gym too familiar, not a 5 star level behaviour, not enough respect.
Nobody asked me about Hilton card, is it part of the group?
The hotel was amazing - great architecture, just beautiful
Bathroom smelled like smoke
It is not the first time we stayed at the Waldorf we love the atmosphere especialy the lobby and the tradition wich comes with it
Great location and an ironic hotel. Enjoyed our stay. Beds were luxury and room very comfortable.
Hotel so big it was impersonal.
It was a beautiful hotel.
We waited over an hour for our car! We paid 5 star prices, but would have gotten better service at a Holiday Inn!