The hotel carries a lot of history with it, it's delicious to sit on
the Lobby Bar and listen to the piano that Cole Porter played for many
years. It's also very well located and the price I got was
The hotel is being renovated, I asked for newly refurbished room upon
reservation, but didn't get one. However, they upgraded me to a
suite, so I was happy with it, as I had a lot of space. But the
bathroom was really small and old. Also, the temperature of the room
was difficult to adjust, I was always cold, no matter how warm I put
Our upgraded room was a suite. The lobby is beautiful.
The price was quite amazing for such an elegant hotel. I love the setting, decor and the breakfast bufffet was delightful.
My experience was very veryy positive over all.....I would return
The Accounting dept. double charged me and I am still awaiting the correct refund
2) coffeemaker option in the room would be a plus
It's a classic, 'classy' place. It's got warmth.
I loved the vip way I was treated from start to finish. The lovely lady
checked us in and when I asked if my room had a view she immediately
upgraded my room and assured me I would be very happy with it....and I
was. My upgrade included access to the lounge area where they served a
continental breakfast in the morning and tea and cookies in the
afternoon. My daughter said she felt like a movie star as everything was
so elegant but not stuffy. We can't wait to go back.
We had problems with the blinds(they would not open and shades did not
pull down for morning shade of sun) and it interfered with our view of
the empire state building but even then the staff handled it like
champions. They took off the upgrade fee and were genuinely sorry for
the trouble. They did everything they could to make up for it and even
offered me a late check out. I was moved.
Everything, but specially the attentive and friendly service. The hotel does not rest on its legendary aura - the staff goes all the way to provide an excellent service to the guests.
Check out is too early for international travellers whose flights are late in the evening. This is a problem everywhere, though. I just expected them to be different.
Old elegance, with historic significance and tradition. Staff are superbly trained and are impeccably courteous yet engaging and friendly. The property is very well-maintained and, fortunately, while providing modern conveniences, has preserved the look and feel of the past in the halls rooms, furnishings and decor. I also liked the security of needing to swipe the room card in the elevator to access my floor after 6:30 pm.
Too many customers failed to uphold the expressed (but probably not enforced) standards of dress for the lobby and public places ... e.g. faded jeans, dirty sneakers etc.
The history and atomsphere
very expensive for meals
The history of this hotel is amazing with pictures everywhere of famous and royalty in all corridoors.
The style is beautiful and very well kept.
The receptionist was a little to formal.
Hotel is very well located. Overall it is a reasonable value for money considering other NY hotel prices. Beds are very confortable.
The check in/out process is painfull since there can be long lines and there are very few people at the front desks. Internet is not included in the room price, this is shameful for a hotel of ths price range!
This hotel is an absolute must if this is your first New york visit. A more classic icon in the hotel world is hard to find. The staff is outstanding and the hotel itself is gorgeous. We stayed in a room with two doublebeds and that was ok in size with a great wardrobe to put all suitcases and clothes in. I travelled as a single father with two older kids, and we were all very satisfied with the hotel, and especially with all the helpful and happy staff.
The opening hours of the bar was a bit strange, and the last couple of days it was completely closed, a strange thing to do with a hotel of this class and dignity.
Amazing service, great location, superb value
We couldn't fault this hotel, really excellent
Everything & all the Staff
tat we couldn't stay longer
The hotel staff were fantastic. Couldn't do enough for you. The hotel had fab features.
The room was a little small.
The Waldorf was a treat, as I had been staying at a business class property the previous four nights. The hotel is grand and gorgeous and the rooms are giant by New York standards. I could have done a few cartwheels across my deluxe king floor. The best part of my stay was the time I spent down in the bar at Peacock Alley. The place was littered with regulars, all very friendly and non-threatening.
affordable, great location, beautiful hotel
The sunday brunch was excellent. Staff extemely friendly in every way. Location is brilliant and door staff extremely helpful.
Thought the rooms were very inundated, chips of paint on radiators wallpaper not very clean overall weren't very happy with the standard of the room
The room was very comfortable as one would expect. Old but not too small
and well-decorated. Very comfortable bed.
Our window was open and we were unable to close it. Had to call down to
the desk three times before someone appeared. Drinks for four in the
lobby bar cost $88.00 (no big surprise there) but we had to ask for
peanuts or snacks!? That surprised us.
The hotel has alot of history and I felt priveledged to stay there and
be able to get it for such a reasonable price. The room was imacculate
and the bed was unbelievably comfortable. The staff were friendly,
welcoming and extremely helpful. The baggage storage area was open 24hrs
which was helpful after checking out to enable me to go out for the day
without my bags. All in all a wonderful experiance.
The plug in the bath had a plunger arrangement and kept letting the
water out, a bath was one of the reasons for booking the stay and in the
end I had to resort to having a shower. I also found that the self
controlled heating in the room got no hotter than luke warm, this was a
Room service was awful
Staff was very friendly and helpful. Rooms were very nice and spacious.
Location did not provided very many restaurants close by.
Place was amazing, rooms location
Valet parking was nightmare leaving call 30 minutes before and had to wait 45 minutes to get car. 2 other people had same issue. Will never use valet parking there any more
The hotel is not cheap, and does not provide free wi-fi. The check in
process took a very long time.
We loved everything. Upgraded upon check-in to King Bed on a higher
floor. Room was spacious and well-appointed while reviews read on-line
indicated otherwise. Bathroom, too, was sparkling, unlike some reviews
indicating peeling paint, cracks, etc. Not ours, we loved it!
My husband would have liked a comfy chair for tv watching and there was
plenty of room for one. Also, the gym/work out facility was great
but the book/hotel guide in the room listed a fee for this service.
Happily, there wasn't one.
I liked the history of the hotel. It could have been stuffy. But, the staff and the facility were very inviting and helpful. Especially when directing me to a Vegan restaurant. Which was just perfect. Pleased to say I can now brag that I stayed at the Waldorf at least one time in my life.
Staff - they do not pay them enough, especially domestic & reception. They are so knowledgeable & freindly - would be an asset to any company.
Maybe a bit tired in places.
So many people sneak illicit meals & drinks in. Perhaps you need to bite the bullet and cater for bargain hunters
So much to do and see. easy to navigate and move around.
The season I visited was cold/rainy.
Bar closed for refurbishment.
siempre verifique el valor de un servicio antes de tomarlo.
I loved the pianist Emilee at the Peacok Alley bar, I loved the location I love the staff they are the best so helpful the reception desk the best the concierge was also very nice
to be honest Bull and Bear steak the filet was over done when we asked for medium but the Waldorf made a adjustment for telling them so at the end was all good I was just dissapointed no music sunday night i do understand
We loved the history of the hotel it was very luxurious and the staff was excellent. The building is going thru an extensive 480 million renovation which should improve the heating.
Unable to regulate the temperture of the room. Call the desk and they expanined the whole building was set to one temp. it gets really warm and not able to cool down unless you opened window for a few minutes.
I love the rooms, big enough, the walk in closet, the SOAP!!!! It's marvelous!!!, in general terms staff is great
I hate queing at the front desk, don`t like it is too big, too many people and some of the staff members at the front desk are not nice, almost rude.
As always a very good service at Waldorf Astoria and the beds give you a perfect sleep.
you get static electricity when touching the handles
Luxurious rooms. Great location. Problem with room and was upgraded to a King room. Fantastic staff
The excellent service.
The outstanding decor / setting.
No tea or coffee facilities in rooms.
The staff is very helpful and friendly, and the location is just perfect
The furniture is a bit old, and the seating capacity at the reception hall needs to be increased
The old world luxury
Prices for meals/drinks
Everything was perfect.
Staff was for the most part slow and unfriendly.
The bed was so comfortable and I loved the movie selection.
The food was way too expensive. We went outside the hotel to eat.
On arrival reception staff were very helpful, we were on a belated
honeymoon and we got upgraded to a small suite on the 16th floor which
was lovely. Having read some reviews we were a little concerned what the
room was going to be like but ours was fantastic, very spacious, bed
very comfotable and cleaned everyday. The location was excellent close
to most of attractions in central an uptown Manhatten, although would
stay nearer Times Square when visiting again.
We had a meal at the Bull and Bear one night, although the setting is
lovely the food although good was very over priced, around 300 dollars
for two ! Also don't use the mini-bar in the room 8 dollars for
small bottle of water. Starbucks just outside if you fancy an early
morning coffee back in the room.
What can I see other than that the Waldorf Astoria is our favorite
hotel in New York !! It is romantic, the staff is excellent and makes
all possible efforts sometimes including upgrades to make our stay
memorable every time we come . Also the guests are consistently upscale
which is the more and more difficult to find nowadays in a hotel
belonging to a major hotel chain. Off course a historic building like
this cannot be as functional as some modern hotels, so you have to take
a few minor things for granted, but the before mentioned points largely
compensate for this.
The best way to summarise our stay would be "Living in a movie set from the 60s"
The grace and opulence was hard to believe but easy to enjoy.
Seem like it has not been renovated for a long time.
Location and helpful staff.
Rooms were huge disappointment, require refurbishment. Wardrobes broken, room cooling system noisy, wallpaper patched up, room safe not fit for purpose. Asked to be moved but hotel full!!
Hotel needs to be re-furbushed.
Location, bed comfort, business centre service
Room too hot and inefficient air-conditioning, discrepancy between booking and room provided, roller bed provided very uncomfortable for older child, inability to get information related to lost object (lost & found office did not answer to calls from reception desk at 3 different times)
the location, decoration,the woman at the reception- Caterina
we couldn't open the window because there was muchnosefrom the machine behind thewindow.
we sould be told about this. Even we didn't open the window threr was much nose!!!!!!!