The design and the staff
I missed a walk in shower
The first room offered dark. Dingy no light
quality of service and food
Lack of transparency on local taxes
Big rooms for NY, nice location, frendly staff, late check out,
Very formal atmosphere
when I was there , the hotel is in a change of hand situation from Sltai to Langham hotel . staff were trying to give personalised service but not quiet to the point , it is a bit disappointing ! Actually this is what I didnt like , bad timing !!
Thanks a lot. We are very happy!
1. Poor breakfast
The room was great and made great use of the Laundry facilities in the room. This was a great help with children.
The reception, conciege and Door staff where very helpfull and friendly to the whole famliy.
The cost of breakfast was very very expensive especialy for a family. It was also a bit too formal in the resturant at breakfast.
The main Bar in the Loby had terrible service on the Sunday 31st March. There was not enough staff working. Plus I do not think the bar is stylish enough compaired to the rest of the hotel.
Comfort and personal level of service.adjacent rooms with children.
we have stayed at the Setai in both Miami and NYC. Great staff, accomodating, lovely rooms, great restaurants on site. Loved eating in the bar area listening to live jazz ensemble. Gourmet restaurant is superb!
We were upgraded and had a very nice suite with view on the Empire
State. Very friendly personal assistance. Excellent cuisine and high
quality cooked breakfast.
I would have preferred the choice between 'à la carte' and a
breakfast buffet. The latter is not available.
great staff, wonderful meal at ai fiori, nice room
The room was a good size.
The room was often not cleaned properly.Water was missing by the
bed;bathroom towles were not replaced.The spa desperately needs doing
up.The breakfast room is gloomy and the coffee was dreadful.Not always
the same but consistently dreadful. The bread was cheap and horrible.
Room was large for NYC, view was good, but too low for the price. Staff was accomidating but a little inconsistent.
Very, very poor valet service! First impression after driving through City should not be to wait while staff chats. Too much congestion of limos and cabs in from that should have been cleared by Valet staff. Room smelled of smoke in sections. Matress too thin and soft. Toilet strangly situated.
staff and service