The staff was incredibly helpful and friendly. They graciously upgraded our room at a very good price. The view over Kensingtown Garden was beautiful. We could even see the London Eye. The Garden rooms are well worth the extra money. The service for breakfast was very good, and the selection was adequate.
We have stayed in other rooms at the hotel that need some refurbishing, but this room was great. The only downside was that there was not a lot of storage space.
High quality at a good price, excellent buffet for breakfast.
Price of the drinks
The friendliness and efficiency of the staff and the ambience
Central location,views over the park,polite staff
Personal attention and pleasantness of staff.
Friendly effecieny staff/ambience
Lovely view of Kensington palace from room, we were upgraded to a Deluxe double room...which was perfect great views and top hotel.
Nice big clean room. Friendly and helpful staff. Close to the Albert Hall (5 minutes walk)
The staff.
Thought possibly there could be a little instruction on how to work theair conditioning.. Bit noisy too. Everything else really excellent. Veryimpressed.
Staff were excellent, location for our stay was superb.
The hotel was classy. Staff were extremely friendly and helpful.Not like the usual London hotel. Room very good.The rate offered was excellent.
The staff were very attentive and friendly. Good sized room with lovely view.
Would have liked some facilities to make a cup of tea in room!
Everything. The service was especially praiseworthy.
Pricing for Breakfast was not clear.
Everything. The room, the view, the service especially, the meals, the location. It wass a memorable three day visit.
Breakfast prices were confusing.
spacious, comfortable room, friendly staff, excellent location, king size bed, robes, high quality bathroom toiletries, excellent value
The staff were fantastic and nothing was too much trouble.
The room service cooked breakfast was slightly disappointing but overall the standard was very high
Staff were very friendly, helpful and accommodating; the hotel itself was very well furnished; the restaurant and bar were excellent, with both serving very good food and drinks; the room itself was spacious and very comfortable, with a great view over the park
Only very minor points: I've stayed in lower standard hotel rooms that had a better television; the shower, while very good, seemed to be set for someone a lot shorter than me (6'2");
The staff were friendly and efficient- we in fact did tell the manager how impressed we were
Everything was perfect, my friends and I enjoyed our stay very much.
No complaints whatsoever.
Excellent Quality of Service, was upgraded to Executive Room FOC on arrival. Full English Breakfast, while pricey compared to others, was excellent but then this is 5* London so fair value. We chose this hotel based on quality and location for the Royal Albert Hall (5 min walk at most).
No
all of it
The luxury and every facet of the stay including the fact that Pompey won the FA cup after staying here for the semi-finals
Its proximity to excellent shopping areas, transport facilities and places of interest.
Beautiful hotel, comfortable and relaxing.
The staff were friendly and the hotel went out of their way to make our stay perfect.
Fantastic location, spacious rooms
Very friendly and excellent facilities
Service/Food/Conceige....Great
Price, but it's reasonable
Warm hospitable and friendly staff. Fantastic views over Kensington Palace. Excellent central location.
Location. Helpful and polite staff. Room size and comfort.
Fantastic Hote,very convenient for The Royal Albert Hall.Great food in the restaurant at a reasonable price.
It would have been nice to be able to make coffee in the room,a minor niggle though,since room service was excellent.
Amazing Chinese Restaurant on the 10th floor.
we have stayed before and are familiar with the hotel. It is very well located and appointed.
We booked the one night through your company. They very easily accomodated us for a 2nd night in the same room. Easy access to a bus. Garaging. Staff put themselves out to be helpful.
Would not change our table, because of the draught, for the evening meal even though the restuarant was nearly empty.
Excellent view over Kensington Gardens
Staff were extremely helpful and friendly ,decor ,food and facillities all wonderful
Not a direct critism of hotel but lack of parking other than the £30 per 24hr car park meant a £60 add on cost !!
Very nice hotel, ideal for business meetings
Room size is fair
Everything was fantastic the location was good, the hotel staff was great. we did not expect such exceptional service from the staff. The room service staff were very very accomodating and as a family with young kids it was highly appreciated.
Ease of check in; Single room very spacious with larger than average bed provided
No teas made facility
Location (easy access to bus and underground), spa and fitness!,Breakfast served in bedroom with "express" one only £8! Great view overquiet garden
Noise from the corridor (doors, staff in the morning: don't forgetthe "no disturbing" sign or they enter the room after knockingquickly one time...)
The staff are exceptionally helpful and friendly
