Very good hotel. I'm recommend this hotel
friendly staff, very helpful; short drive to and from airport; convience of garage: great breakfast buffet; enjoyed 20 min walk to Lugano center; in our opinion the bed was the most comfortable during our two week stay in Europe.
The room was quiet as long as you kept the windows closed.
good location, confortable room and helpful friendly staff. Breakfast was also very good.
Personnel really nice
The plastic chairs in the swimming pool were old and broken (als the cushions)
Was a little bit far for train travellers but was still a very nice walk if you keep to the lake front. Overall though I would shoot for Hotel Walter Au Lac if it has availability.
comfort, security in knowing what to expect of a Holiday Inn
all the extra fees (e.g. internet) although I guess it maybe helps keep cost down for those who don't want them
A bit dated, but over all ok
On 19 feb they still served the cake "happy valentine" ?? . Left oversfrom the restaurant were put on the buffet the next morning(s) ;
In summary it was a pleasant staying.
I had to pay for the parking and the price for internet connection was too high.
We stayed in the family room, which is very convenient and value for money if you travel with kids.
No view of lake from the hotel room
Very comfortable bed, great buffet breakfast, gym and indoor pool.
Reception and cleaning staff very friendly and helpful. Two out of three bar staff not so.
Good location, staff were helpful and friendly. Great breakfast.
Location was convenient (close to town centre)
The room was a non smoking room and smells like a smoking room
Very well situated
The parkin is really small and if you come back too late at your hotel no more space. So you have to park outside. And the breakfst room was full, no space, we had to wait for 20 minutes, and there was no food on the buffet table.
The swimming poll was out of order...
i know it was your fault that the 2 lifts where not working, but at least you should have let us use the service lift. I had a painful legs
King size bed is great
The room is a bit dim and the toilet too
I didn't enjoy the stay in Lugano in general.
the conversion of the rates. The hotel converted the the euro/swiss franc at a very low price-much. We ended up paying a lot more than the site said. In general that the idea during our whole stay in Lugano. If I went back to Lugano I would just pass through. I would never stay there more than a few hours. That is the impression all of my friends had.
The bed was very comfortable
1) The photo on letsbookhotel.com showed we had a room with a view over lake Lugano but in reality there was no view from any room in the hotel as it was so far back from the lake (2) Photos were shown of an extensive and varied breakfast buffet but in reality it was very limited and very poor quality. It was very poor value for money and we were naturally very disappointed.
