Friendly service
close to everything, room service food good quality, rooms very comfortable and clean
breakfast was over priced
Excellent location, great staff and a good atmosphere in the bar. A real treat and feel good place to stay.
The location of the hotel was perfect - right in the heart of the WestEnd. This is the second time I've stayed at this hotel and will staythere again.
The reception was welcoming and efficient. The decor was particularly appealing.
There was a constant buzz from something - air con? which annoyed me in the night.
Location in Central London was excellent
That breakfast was not included in the price quoted
Excellent central location. Desk service very friendly and informative. Rooms varied in size but even the smallest wasn't too small. thought room might be noisy as it looked onto street and the pub opposite (had been warned by reception) but in actuality although we had the window open (don't like air con) it was not a problem at all.
Hate long life milk for the tea. Hotel of that callabre should hae fresh milk in the mini bar. I know i could have asked for milk to be sent up, but at 7.30 in the morning all you want is a cup of tea - now!!! Bathroom fogged up a lot, not sure if there should have been an extractor, but if there was, it didn't work.
location is very good, close to theatres. warm and welcome staff. walking distance to leicester square.
needs a little redecoration. no satellite or cable, but do have pay tv but lack choice in movies.
The staff were extremely helpful and friendly, and the location was perfect
Location, clean and on the whole quiet
Location of room was next to a fire door in corridoor which bangedwhen closing.
Convenience to important locations
My single room was tiny to say the least
v freindly pleasant receptioninst
at the v high price, breakfast should be included
its convenient location
Friendly, helpful staff. Excellent location.
As with all London hotels the cost is a rip-off.
Great location
Double rooms are very small
Location! Smoking room! Complimentary Wi-Fi!
My bathroom was flooded. My card was charged incorrectly. It was charge of regular price, not letsbookhotel.com price. Finally hotel fixed that mistake, but it was a nervous situation while my vacation
Very convenient for Coveny Garden/West End. Located in a reasonably quiet situation - especially considering it was New Year's Eve.
The breakfast was very pricey on top of the room rate.
location nera "Chicago" theatre
Poor service. I went to the hotel bar at 6pm but no-one was there to serve me - after 10 minutes I left. later that evening I returned for a pint of draft beer but all the draft was off since the pipes of all were being cleaned and " would take an hour - why not have some bottled beer". At breakfast the next day ( cost £18) I asked for boiled eggs. This took 20 mins and the toast was then cold.
room faced a busy street with a public house but had no double glazing. Very noisy at night. Drunks in corridor on first night.
We didn't spend much time in the hotel.
The room was fairly unclean and had a dreadful damp/mouldy smell
Nothing, would never stay or recommend the hotel to anyone
Terrible rooms
location
proximity to touristy things
poky size/tattiness/lamps out/non working remote/bathroom fan u/s/minimum tea/coffe stuff of room
