Staff were friendly and the location was fantastic. Walking distance from the train station, right across from tourist information center, and walking distance to all of the sights of Lucerne. The breakfast at Monopol was great and was included with the room, which was a nice change from the other hotels billing me for everything I even thought about eating or drinking. I got a very good rate on my stay and the hotel room was clean and the hotel itself was very pleasant and had a lot of character.
The hotel room itself was very sparse. It was more like a dorm room. The walls were all white, there were no decoration or homey touches to it at all. I had exactly one bath towel, one face towel, and one floor towel. While it was a very low rate and the hotel room was clean and the bed comfortable, it was a bit depressing. However, as I was only sleeping and showering there it was fine and, as I mentioned, was a great value considering the cost at many of the other hotels I looked at.
Location, we'll behaved staff. Overall a very good experience
The convenience of being able to walk to the things I wanted to go to easily made staying here really great.
Great location. Quiet spot but still very close to the railway station. Delicious breakfast. Diana is a great asset to Hotel Alpina.
Tiny lift.
Location Breakfast
When the room we were in was noisy they upgraded us to a newly renovated room with double pane windows.
Location Balcony Size of rooms
No wifi
Helpful reception staff Breakfast excellent.
Small lift
A huge thank you to Le(?) who was extremely helpful when we realised we had left our passports in the hotel safe after we had arrived in Luzern. He made a stressful situation much less so. Due to time limits my husband travelled the 6 hour journey back the following day to pick them up- big lesson to learn-check you have your passports every time you leave your hotel!
Booked the Alpina and received an upgrade to the Monopole, what a treat, great large room. Hotel in top location and adjacent to the train station and other tourist interests, more than adequate breakfast. Can`t fault it.
N/A
Excellent location and staff. Great room and spotlessly clean.
Friendly and helpful staff Nice size room excellent location
No wireless in the rooms in the reception area
Great position - especially if arriving by train. Close to everything. Good spacious rooms. Nice balcony with outlook over the street and park.
Free wifi in the foyer not in rooms. So everyone is standing around the foyer or sitting on the floor. We weren't told about the free internet access at the Monopol.
The location is perfect!!"
Correct. Friendly staff and near station.
The noise from the street non stop all during the night. If the window was open (very warm) we had cigarette smoke + noise of people drinking). A pity. Also for a hotel which is not cheap, especially for foreign tourists.
no free wifi, no air conditioner.
close to rail station
Room was spacious and I liked the brightness in particular due to right choice of color combination.It was not gloomy like some other Hotel rooms.Bathhroom had proper space.Liked the Balcony overlooking the road.Proximity to the station was a great advantage.
Reception is not manned 24x7 hrs.I had to go to the Hotel Monopol at 11pm to get my room keys revived which did not work one day.Lift space is very less .Two persons have to squeeze in with Baggages.
Hotel Alpina was closed - referred to Hotel Monopol where we received an upgrade to a large corner room - very grand and a great view - top floor. Excellent location to Railway Station and good breakfast. Close to main facilities - LKe etc.
Good location. Comfortable bed. Very good shower - powerful. Nice tv. gave me extra pillow quickly when asked. Cleaned every day which was nice. Happy to have room at back away from street where quite noisy. Helpful receptionists.
Hot in room - no A/C. Could have done with couple of drawers.
Guest rooms & bathrooms Nice linens Starbucks Close to train station, historic sites, restaurants Rooftop bar Delicious complimentary breakfast
No air-conditioning
best location, just cross the road to Main train station, lots of food shop and chic bar next door, few minute walk to all tourist attractions., room is very clean with big window and able to open and bed is vvvvvery soft and super comfortable, bathroom is clean and modern with clothes rack.
no kettle in room
An additional side table with a side chair could have allowed me & wife to have our drink and also sit at the balcony.
The breakfast did not have fresh vege & fruits, instead have the canned fruits which is not reflecting freshness.
location is great, very near to luzern train station. advisable if you would go for the luzern-jungfraujoch adventure trip. room is very clean & staff is accomodating.
may be tough to locate especially if you arrive at nighttime. hotel sign is small and not visible at night.
Our room was clean and comfortable. The hotel was close to the train station which was my goal. Breakfast was excellent with very nice service.
A second chair would have been appreciated so we could sit outside on the balcony. Not a big issue.
Recently refurbished, so everything was clean and new. Great location.
The access arrangements for the breakfast room were mystifying.
Convenience to station - that was a huge benefit; convenience to bus transport; good selection of breakfast included; staff were very helpful and considerate; free wifi
Stale smoking smell which was obviously present at many times in foyer and lift area and which at times wafted into the rooms - most unfortunate - I believe that some guests smoked in the foyer when using the internet availability
It was close to the train station
No air conditioning
The staff at the reception were just great. Very friendly and helpful.
location, staff, preservation of old design
breakfast had same menu for 12 days..was good but would have liked variety..stairs need carpet updated
We actually stayed at Monopole, the sister hotel. Our room was extremely nice with an excellent view,balcony, and wonderful breakfast. The bed was comfortable, the shower hot with plenty of hot water and water pressure, and the staff was friendly. Breakfast was excellent.
No complaints at all.
friendly and efficiently staff. Best location next to the main station. A few minutes to the old city. Breakfast is very good. Wide range of English television channel. Very quite room in spite of close to main road and station. Good supermarket nearby. Right opposite to Business School Of Luzern. Plenty of good restaurant nearby. Rooftop bar at the adjacent Monopol hotel is a must for cocktail (great view!). We plan to stay here again.
Bathroom/toilet is cramped.
Very good location - near train station and tourist attractions. Has English tv channels besides CNN.
Location
Twin beds instead of king size bed
Quiet room, good breakfast and very central location
To few socket in the room No Wifi in the room The total stupid arrangement that you should check in and have breakfast at another hotel. A least - that should be informed when you book the hotel
Transferred to Hotel Monopol. Very comfortable room with a view of the lake.Fine location
room was good with very good breakfast,helping staff
It os very good, but Alcina had one problem - no buffet and warm Tea,when I returned in the evening - it iwas not opportunity eating,
There was not buffet in hotel.
just beside the station, very easy to find. you have to go to the sister hotel to have breakfast, but nearby and very nice.
Near to train station, reasonable price, clean, decent breakfast at Hotel Monopol.
nothing
I booked Hotel Alpina and got free upgrade to Hotel Monopol！(so I'm actually reviewing Monopol) Fantastic location, right around the corner of railway station, and minutes away from the lake and places of interest. Decent facilities. Great breakfast. Excellent staff. Perfect :)
I ws upgrd to sis hotel. Just infront of railway stn.Enjoyed my stay n Lucern very much.Everythg is within walking distance.Lucern is beautiful.
close to the railway station
Extremely noisy in nights. It's almost a zoo in street the whole night. You can't open the windows.
Great location, close to station, shopping and city centre. Very good breakfast at the nearby hotel. Helpful staff.
Outdated rooms. Lack of air conditioning. Very noisy at night from nearby diners. Wifi only in cramped foyer.
The location - near the station and near the concert hall.
The breakfast - in a different hotel - was pretty basic. The room was too.
Location, breakfast, fan in room helped.
Furniture was rickety--drawer rails broken, no a/c, bathroom very small, but shower was a decent size, Wifi only in the lobby. To be fair, I knew there was no a/c and no wifi.
Location to transportation and to city sights.
Would prefer wifi throughout facility.
Good location, just few minutes to train station. Breakfast at big sister hotel was also good.
The cleanliness of room makeup was not neat. Breakfast plates and glasses were not really clean. Corridor has smoke smell even though the rooms are for non-smoking.
I liked the breakfast at the Monopol Hotel. The location was very good fro train travellers.
The room, while quiet, was exceedingly small. The bed was hard. The wifi was hit and miss and not available in the rooms only in the overcrowded lobby.
