Welcoming staff, excellent location next to train station and all major local transportation.
The hotel suite was excellent, beyond our expectations, with newly renovated bathrooms.
The lift did not go to the top floor where our suite was located, making it difficult for carrying suit cases up to the rooms.
The carpet in our suite needed to be replaced.
Very kind, polite and helpful staff giving information for everything around and the interesting points of Basel. WIFI on each floor. 3 parking places very close to the hotel costs you 20 CHF.
No AC which might be a bit frustrating during the warm days otherwise there is no need of AC at all. ;)
Good location, only 2 mins from station but reasonably quiet, pleasant breakfast room
Location and friendly front desk staff. Valentina was superb. Thank you.
Credit card equipment did not function causing avoidable hassle.
I was very good value for Basel
It should have air conditioned
Very friendly staff, excellent bar & restaurant, Only a few minutes walk from train station & the trams into the city center,
Free tram tickets were provided.
accommodation was very good.
The lift was a bonus
This was my third or fourth stay and the hotel people recognised me and gave me a great welcome. So close to Basel station. Comprehensive Swiss style breakfast.
Clean, easy access to Basel SBB
the beds , location & breakfast was good
on our way back we were given room 304 which was lovely
we stayed in room 305 on our way out to austria the bath and shower were only big enough for children . so if your on the larger side i would ask for a room with walk in shower
+Location in front of Central Station
+Good room size and decent quality furniture
+Good Customer Service
(the front office person made tea for me at 4 am)
+Good value for money in Basel
+Its a small family owned hotel
Friendly and very helpful staff.Very close to main railway station - 5 minutes walk with luggage.Smallish room but very comfortable.
Location to train station
The staff were very helpful, knowledgable, eager to please, sympathetic to your requirements.
The hotel's facilities are all there in abundance despite there being a 'miniature' aspect to the hotel.
The breakfast and the bar facilities are friendly with a good atmosphere. ( I didn't experience lunch or dinner)
The hotel is small. This was not an issue to me - but may be for some others.
wine was very over priced.
We found the location to the station very good, the knowledge of the staff of the tourist sites and how to get there good, there plesent and helpful manner to customers excellent
we found no fault with this hotel
Nice room, good location, good breakfast, small and personal feel.
It was central. The receptionist was exceptionally helpful and
forthcoming with information about Basel.
Although non smoking, we think. Our room smelt of cigarette smoke.
Bar closed on Sunday !
Location only 1 minute from Basle Hbf and Tram station.
Good bar service and friendly family staff.
Excellent hotel for breaking journey due to proximity to transport.
Only arrived at gone 9pm and left before 8.30am to catch train so
didn't have time to dislike anything - hotel does what it says -
it's a small friendly hotel at transport hub.
Location and staff - both were good
Not a lot to dislike. Some noise at night as you might expect from a location near the main railway station, but it was excellent for local transport links around the city
Proximity to train station
I had to check out extremely early and wanted to pay the evening before, however was told I should pay with the night porter on checkout, it wouldn't be a problem. However, the night porter was busy with other duties in the cellar and buy the time I had found him and he had taken the payment, I was 10 minutes later in leaving the hotel as had planned, resulting in a mad dash to the train station.