The staff were very nice and helpful
We found it confusing finding the parking for the hotel a sign directly on the slip way down to the shopping car park would be helpful. We didn't know in advance that the parking was actually in the shopping centre car park so had to ring the hotel to confirm.
Fabulous hotel. Very modern. Shopping centre beside is very handy!
Room was a bit cold
On arrival our booking di not seem to be known about. We had printed off the booking confirmation from Bookings.com and were upgraded by the hotel to another room. Great Leisure Facility, Excellent Friendly Staff. Grat location in town centre.
excellent relaxing atmosphere
The spa and leisure were very good and clean
Leisure Centre and friendly staff
The lifts were a bit confusing for my elderly mother
beautiful bathrooms and swimming pool area,
myself and my party felt that the bar service was very slow. and there was a queue for breakfast on the Sunday morning.
The rooms were beautiful, staff friendly, facilities excellent.
Could not fault it
On booking in the receptionist told us there was one euro (voluntary)donation included in our bill for unicef,personaly I think they shouldask if you would like to contribute to it and not be told when youarrive its already on your bill, apart from that I could not fault itand will stay there again.
Rooms lovely, location perfect, staff helpful, breakfast good, leisurecentre v satisfactory. Also noted they allowed customers to carrybreakfast trays up to rooms (in addition to separate room service), acustomer-friendly touch!
Situation in Athlone Centre shopping centre, as it was raining! Everything about the hotel was new and fresh. Conservation policy, feather pillows, the sheets, fabulous bathroom, leisure centre with water jets was especially enjoyable.Very friendly, courteous and efficient staff.Ability to rent DVD.etc.
Lack of a restaurant that served less than 4-course meal at night. A "comfort" quality lacking in the Harvest Cafe.Lift from Leisure suite was slow to come. Steam room not working, regrettably
The rooms were a very high standard. leisure facilities top class.
Room service awful. Menu choice in resturant not great (food was fantastic) too much food delivered on each order.
Locality, central to Town ans shopping
The elevator buttons are very confusing.Parkade level for hotel guests is not labeled AA.
excellent facilities
extremely friendly staff, excellent leisure facilities and good location of hotel.
as before a sample menu should be availble on line
No. Everything was satisfactory.
the facilities, the staff. the room.
was a tad expen, but you get what you pay for.
Excellent location
I really liked your swimming pool. The water jets in the pool are a sure bonus. That alone would make me go back.
The only negavtive thing is the staff in restaurent did not listen when i made my dinner order which i may add was on top of bill for my room. They took me out wrong food not what i asked for.
great room
lack of local knowledge
Central location, opened in April 2008, retro interior design and verycomfortable.
Only dissapointment was staff did not know any of the local amenities.
the room was very very comfortable.the leisure centre was excellent.
There was nothing I did not like.I did have a problem as i am allergic to feathers + all the pillows in the room were made from feather.The matter was dealt with by the duty manager and i was happy.I did however find it a bit unusual that there were no alternative pillows available in the hotel + hope that this can be rectified as I'm sure I'm not the only guest you may encounter with this problem
no complaints
The room
Convenience,price,parking.
Stayed two nights, shampoos and shower gels not replaced after first.Glasses ect. still outside rooms at 3 o clock. Neither any big deal at the price we paid but if you were paying peak season prices it may affect your overall impression of the hotel which would be a pity.
Its central location and facilities
I enjoyed my stay there, it was a nice break
i had a meal in the hotel restaurant and i didnt think it was worth the price, there wasnt much of a selection on the menu- i would recommend the hotel but would advise against having a meal there.
Rooms are beautiful, modern and quiet
Service at breakfast was dreadful. Was waiting at table for twenty minsto get served and finally gave up
convenience
The hotel was very comfortable,did not like the style of the bar.
new and clean, staff very friendly
The bedroom was freezing cold.
The cleanliness and warmth of the hotel , and the artistic touch islovely,great bathroom and swimming pool (although the water was a tadcold an the aircon was on full!!!
Restaurant manager rude,uncurteous and un helpful.wifes dinner had to bereturned as it seemed to be sitting under a heat lamp for way toolong,not the way trout and cous-cous should be served.very verydisappointing.also the bar was not understaffed,but of all the staffthere only one girl,donna,made an impression,whereas the other staffignored the customers waiting 15-20 mins .
bed very comfortable - modern airy ambience - cheerful staff
poor quality cuisine - stains on bathroom floor - no hairdryer
Fine bedrooms and bathrooms
No directional signs to the hotel. No hotel signs to show where to park in the large car park shared with the shopping centre. No toiletries tray in shower and poor shower pressure. Water not hot enough for a bath and only barely hot enough for a shower. Front Desk staff not briefed on air miles. had to get assistance to get released from the car park!
breakfast was good
We requested a twin room and when we arrived at hotel only a double room was available. girl at reception kept answering the phone whilst we were standing at the counter waiting to check in, with no apologies for substantial delay. Queue for breakfast and check-out queue too.
