Location. Friendly staff.
Separate toilet and bathroom - not comfortable. We stayed in the old part of the hotel - not the best part... I needed to print some papers from Internet - it was not easy because a computer for guests was broken - in a 5 star hotel!!!
my mother had ordered a steak in the hotel room service and we found a very big piece of hard plastic in the spinach which came with the steak.
Great staff. Lovely rooms. Real desire to accommodate. Wonderful concierges. Nice spa with superb therapists. Spectacular location.