Great location, clean toilets
(a) the receptionists were not friendly at all and very unhelpful. I was given only 1 key although I was with my wife and kid, and during check-out they even insisted that I was given two!
(b) nobody knew where I could rent bikes, although Denmark is supposed to be very bike friendly country.
(c) the staff seem to have no knowledge about tourist information.
(d) we had to rent even the utensils in the communal kitchen!