All staff in spite of crowded hotel during Christmas and New Year were polite and attentive.
very good facilities for sking and all other winter sports (winter entrance, good changing rooms) A lot of baby chairs in the restaurant!
We visited this hotel in high season. Hotel was full.
Some bad smell were in the restaurant (old kitchen and hotel as whole)
Quite far from center of the village Spindleruv Mlyn. Parking fee are not included in price of accommodation and quite high.
Most of the staff were very helpful and accomodating. The Ski Bus which travels directly from the hotel was a great bonus, bringing us directly to the slopes.
Not so much a dislike of the hotel, but I think there shouldn't be kids allowed in the Whirlpool, Anyone thats in the whirlpool, is there to relax, not have kids bouncing around in front of them.
First, The breakfast is not up to standard of a four star hotel. especially the fruit juice, it taste horrible and like the color liquid with water. Second, They charge for all the facilities in the hotel, such as swimming pool, even table tennis. Third, the fact that they tried to make us pay for the accommodation in advance.