It was the best hotel I'd ever stayed at!
I had booked a room w/only a queen bed thinking it would have 2 double beds. We had 4 people in total. They upgraded us to a suite at no extra charge! Impressive effort and service!
The staff was accomidating and polite. They answered all my questions and had my reservations in a timly manner.
I wasn't a fan of the fire alarm at 730am, but I suppose that can't be helped.
very friendly at the desk comfy bed
none
The hotel was in a very convenient location. The service was great. The view out my window was alright. Overall, nice hotel.
The beds and linens are wonderful. The toiletries are above average.
The room/bathroom was a bit small.
Room had an adjoining door to the room next door thus making my stay somewhat noisy.
staff and the fact they would take care of our bags after we checked out.So we could sight see all day and take in a show at night.
the price of drinks
Location and helpful staff.
Although the room was very comfortable, it was quite small for a luxury room.
I like the location at just a few blocks from Yonge Street.
I was not immensely pleased by the front desk personel considering the price of the hotel, when I called them. Internet is not available in all the rooms! The parking lot is pretty bad.
good price ... beds were comfortable ... quick check in/out
...should include water bottles in room ... hotel should use scented candles in entrance
Great location, quiet, ease of checkout.
It was in heart of downtown. could easily walk to explore city. I used pool facilities few times. Free internet was available in the lobby. staff were very helpful and polite.
i was assigned a smelly room with dirty carpet on arrival. however when i asked, they changed my room the day after. the parking was small, difficult to drive in and availability was not guaranteed.
Great location for a week-end stay.The porters were most helpful. Clean room.
The checking in time was a bit late (2-3pm) after a long international trip but it was great to have access to the Spa area to freshen up. The staff at Reception was not so welcoming, which surprised me.
i checked in at 5pm and room was not yet available. I reserved a non smoking room but got a smoking room
Great location: close (easy walking distance) to the AGO and to Chinatown, and adjacent to the subway and streetcars, and a good selection of public and private parking lots. Our room was clean and the window opened to fresh air and a great view of the CN Tower at night.
The condition of the furnishings is declining gently: sagging mattress; prints slipping in the frames; dated bathroom; noisy ventilation fan. This isn't serious, but
The Location of the Hotel was close to everything. Easy to get a cab.
The early morning false fire alarm, out of bed down ten flightsof stairs.
Location
Parking garage: Had problems finding a 'non' reserved space -- Had to exit and ask -- Did not feel safe parking in a corner where furniture was stored (with signs about checking back seat). Also, was not impressed with comeone trying to get into room at midnight. Rate that showed when booking was not the same as on confirmation -- Did not notice until after checked in (25 difference)
Close to down town
-The ramp along side the walkway into the bar area. The area should bemarked to indicated a different level. The room had the smell ofcigarette smoke eventhough it listed as a non smoking room.
