spacious room ! Great view. Kind staff. A perfect hotel
the spa facilities are excellent, by far the best in bansko.Room was great also, nice view, spacious bathroom. Room service good also
The room itself, the staff and the leiure facilities.
The noise of builders and some tired aspects in the bathroom
the hotel facilities, especially the spa
The room was very good, the spa was excellent!
the room
In spite of me having made an error in the reservation date, the people at reception quickly provided a room and cancelled the erroneous booking.
The outside car park.
Excellent location and view of the mountain, Good choice of breakfast.
Helpful staff and manager, though wi if was down on the day and caused difficulty in accessing internet.
nice spa ,comfortable rooms
The location of the hotel and the facilities are great. The staff is inexperienced, they seem like they just discovered the service business. They don't know how to smile, look you in the eye and make you feel at home. But they did everything they were supposed to do, so no complaints.
Nothing I did not like about Kempiniski, except their price. They are the best hotel at Bansko, but their price difference reflects that and then some.
breakfast,spa center,gest relations who provide vip ski pass
Great wellness and spa area.
Behaviour of the hotels staff. They forbiten us with unpolite matters to take breakfast at 10.30 a.m. despite the existens og a list in our room whidh informed that breakfast is until 11.00 am.
Central location of hotel, restaurant staff (evening meal) and bar staff (Mon night)
Wanted to order room service when we arrived (about midnight), the menu said there was food available but when I tried to order I was told that it was only available during peak season.The reception staff were abrupt. We wanted to have breakfast at 7am the room was not open and most of the food was not available.The lady who gave me a facial did not ask me any questions about my medical history/al
