Refinery Hotel - New York Beoordelingen

63 West 38th Street (New York) 10018

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The toiletries, the design, the staff

Every day seemed to host a private event, makes hotel-stayers feel like they're not welcome

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Hotel was exceptional! From the comfort of the bed, the design of the room, the lovely breakfast, funky bars and the most helpful staff I have ever encountered.

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- The staff is great. They allowed a early check in and provided a generous gift for my wife how was celebrating her birthday. - The hotel propose is also great. Modern and well located. From the room we got I was possible to hear the street noise during the day. - Definitely, I'll come back to it my next time in NYC.

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All the staff were fabulous. The room was clean and tidy. The rooftop terrace was incredible. Food in restaurant was amazing

Hotel busy fri and sat night with very noisy guests - when we rang security they came immediately

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Excellent hotel for New York standards, great location and its new refurbished building so great

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EVERYTHING! The place is gorgeous, perfectly located and comfortable.

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Staff all very pleasant & competent, not just the front desk but also the guys on the door and the cleaning staff. Room and facilities always very clean. Felt very comfortable throughout our stay. Ideal location.

Only had breakfast in restaurant one morning of the four, the price differential with local diners etc was to large to ignore. Would have preferred to have breakfast at the hotel. Why not give something of a discount to residents to reduce the differential to some degree?

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location, great boutique hotel, nice rooms with good facilties and toiletries, great roof-top bar

rude and obnoxious door staff

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It's style and panache. The staff are wonderful, the comfort (the bed is so comfy and the room is very spacious), the Rooftop Bar and the location is amazing! The attention to detail is fabulous - it was my birthday while we were there and the hotel had a little handwritten note in the room to send me good wishes with a gift which was extremely thoughtful. They rang us during our stay to see if everything was okay and to let us know they are there to help if we needed anything. I miss it already and would love, love, love to go back to The Refinery! We really loved it and would highly recommend it to young and old.

No coffee machine in rooms, the Rooftop Bar closing at 11pm :-( It would be nice for breakfast to be included in the price but its nice that they had free tea and coffee in the mornings in the lobby.

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Great staff went out of their way to make it a great stay.

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Great rooms with amazingly comfortable beds. Very helpful,friendly staff. Character and decor of hotel really good.

As in previous comment, the rooftop bar could only be accessed by going outside first and when you got up there all the seating is reserved. However that changed at the weekend when the city is quieter.

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The staff were all very friendly and helpful

Not being able to get into the rooftop bar, we managed it once however could not get a table the last few nights due to the crowds even though we were guests in the hotel.

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Refinery is a new place , very trendy , with a great rooftop and great team.

nothing. Everything was great.

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the lovely staff the amazing rooftop bar

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Location and comfort of facilities.

Noise from the street and only 1 bedside table and light.

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Everyone was extremely helpful and attentive. Honestly, it was one of the best hotels I have stayed in.

Nothing!

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Very friendly personel, very helpful.

Roof teracce no children admitted. It would be Nice if it was open for onder children (like 12+) for exempel between 5 and 7 pm

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This is a truly wonderful hotel. Great design down to every little detail. Beautiful linens, comfortable bed, high ceilings, great bathroom. Gorgeous rooftop bar; friendly helpful staff. Ideal midtown location in the garment district.

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The hotel staff was friendly, courteous and responsive.

The Rooftop Bar and 1st Floor Lounge were terrible. The staff at the Roof top Lounge were more concerned about accomodating single men then waiting on other customers. Perhaps there is another business going on there rather then a bar?????

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The Customer service was VERY friendly and they made sure I was Happy and comfortable.

I was not in the system when I arrived.