All the facilities were good. The ground floor restaurant was impressive - excellent breakfast and first class Polish dinner cuisine (we didn't have time to try the roof-top restaurant).
The best thing was the immense helpfulness of the staff in recovering our lost luggage!
the room was excellent, almost 5-star quality.
Fabulous location with easy access to Wawel castle and the old town. Comfortable, clean rooms.
We booked superior rooms with views over the Vista river and the Wawel Castle - absolutely excellent and probably the best rooms in the hotel. The staff were friendly, professional and made our stay absolutely wonderful. The food and views from the roof garden are second to none and the cleanliness was first class.
Great location near the old city. Dining in the roof top restaurant is a must especially at night with views of the old city lit up.
The resturant on the top of the roof has the best view of Krakaow
amazing views, good food and drinks, great location, very friendly and informative staff that spoke very good english.
cannot fault my stay. just not long enough and cant wait to go back
The room view for only last nights stay
Being charged extra for room with a view as requested and having to wait 4 hours after arrival for a room.
Hotel is well located to visit center;which is reacheable in less than 10 minutes by feet. Nice view to castle
nothing - but if I have to indicate something - then I missed a small balcon in my room
great rooftop patio, excellent location in town
somewhat pricey (but Krakow is relatively pricier)
The staff were very friendly and helpful, very informative. The restaurants were very good and the breakfast buffet plentiful. Rooms were cery clean. Nice location easy walk to the centre.
Very comfortable hotel in a good location.
Roof terrace which served free coffee for guest immediately after
breakfast finishes. A perfect start to a days sightseeing. Some rooms
overlooked the river and Wawel castle
Roof terrace was closed for 2 of the nights we were there (private
functions) 10/15 min walk to main square
The location was perfect with nice views from the castle facing bedrooms
The choice of TV channels was very limited.
Location, Staff, Amenities, Breakfasts
The fact that after booking a tour for us, (their selection) they
wouldn't let us charge it to our room, or permit us to pay for it by
We only booked this Hotel because it had a roof top bar. However, when we arrived, we were told we could not use the roof top bar because they had a wedding and birthday celebrations that weekend. I would not have stayed at this hotel otherwise. We have been mis-sold a product that we paid for and could NOT use- staff did not want to compensate us in any way. Other residents were also upset about this non use of roof bar for residents. Tottally unacceptable!!
Excellent food and reception staff most helpful. Lovely setting and convenient to facilities.
Restaurant staff sometimes a little disorganised
The rooms and bath facilities were very modern and clean. The food at the restaurants was fabulous and the price very reasonable.
Roof top restaurant served very nice food
We were upgraded to an apartment which was really lovely. Great
restaurant and beautiful view of the castle.
We were told that breakfast was included when we arrived. On entering
the breakfast room we were told that it was not included. After apparent
clarification with reception we were told ok. After breakfast we were
asked to go to reception where we were then asked to pay. This was
The hotel was set in a great locationfor the city centre. It was very clean breakfast very good and the staff exceptional. I would certainly use the hotel again.
Comfortable, spacious room. Breakfast buffet.
Location of hotel, which has a good view of Krakow Castle, is near a tram stop and is within easy walking distance of the old town centre.
Limited parking area. Small reception.
Loud AC in the room
Everything about the hotel, clean, friendly, good rooms fantastic roof terrace lovely view
There as nothing we didn't like, we traveled with another couple and they say the same
Excellent location near square and castle
Lovely young and friendly staff
Breakfast very good
Great views from apartment,but best of all the 7th floor restaurant with views over the river.we don't usually eat in hotels because the food isn't good ,but the food was excellent .Would definitely recommend and would rate it a 10. Thank you booking,com and hotel Kossak
Nothing at all
Friendly staff ,spotless ,great food ,
The staff could not be more helpful
Great hotel, comfortable room with fantastic view of the castle. Good value meals in the restaurant.
The views from the resteraunt are wonderful. The food was the best we have enjoyed in a long time
Food was excellent value and beautifully presented. Restaurant has beautiful views of the castle and river. Staff very helpful. Room comfortable and had everything we needed. Clean.
We liked the comfort of our room and the friendliness of the staff.The breakfast was excellent and on Sunday morning we loved having breakfast on the 7th floor
Perfect location for a city break in Krakow, helpful reception staff, great value 2 for 1 cocktails during happy 2 hours!! Good varied buffet breakfast. Plenty of shampoo etc in bathroom. Upgraded to a superior room with lovely view of Castle.
Only thing was the weather, we had lots of snow, and don't visit the city during Easter weekend as its shut!! Avoid Easter Sunday and Monday anyway.
Everything about the hotel was great. From my room which I stayed to the facilities and of course the very nice and tasty breakfast buffet
The only negative was my bedroom's mattress which it was quite soft for my liking. Other than that everything else was great. I would definitely stay there again and would recommend to anyone that intent to visit Krakow
Great Hotel, very helpful staff, really clean and tidy, very comfortable, great food, not too expensive
Everything excellent location
Sheer perfection in every way. Couldn't fault the hotel for
They fact that some funds are being held from my account even though I
have paid the full amount. Very frustrating as this seems to always
happen with letsbookhotel.com
Excellent location with beautiful views of the river and castle. Hotel very clean and comfortable. Breakfast was excellent. Staff very nice and service was good. If I go to Krakow again I would definitely book the Hotel Kossak.
The hotel was great, modern boutique hotel. great views and very effective staff. very easy walk to the centre and the rooms at the front of the hotel had a lovely view of the river and the castle
superior rooms were a little small
room , bar, upstairs bar,location,breakfast
bacon, kitchen staff could do with smiling
The hotel was modern, spotlessly clean with friendly staff and a fantastic buffet breakfast.
5 minute walk from the city centre.
A little bit noisy at night as it is near a busy road.
Originally given a small room which was a bit noisy at the back of the
hotel. We were changed following day after seeing reception to a bigger
room with side castle view. Mini bar and room service was reasonable.
Roof top bar and restaurant excellent
Breakfast very average for the price. Much cheaper elsewhere.
it was a fantastic hotel cant say enough about it wonderful and will certainly recommend
nothing to not like
rooftop restaurant, views of castle from bedrooms, quality and cost of restaurant food, friendliness and competence of staff
Excellent hotel, great location, great restaurant on top floor with stunning view at night of Wawel Castle
very friendly, and comfortably clean
room comfortable. Friendly reasonably priced bar, resaurant and rooftop cafe/restaurant with great views.
helpful staff, good location
hotel had been overbooked so transfered to sister hotel for first night. inconvenient but was given free bottle of wine on return to Kossak and free breakfasts for 3 days. compensation good enough
The facilities and suite were fantastic, very polite, courteous and friendly staff. The service was exemplary and food very nice. Hotel itself is very modern and spotlessly clean and, I feel, very reasonably priced.
No negatives at all!
Location to the main square and castle excellent. Very modern interior, rooms large and spacious. Beautiful views across the city from the 7th floor cafe/ restaurant.
The room was extremely clean and comfy.The restaurants were clean and the food excellent,It was very local for us to go sightseeing,
The only complaint was the restaurant was closed on the Wednesday and we were not informed