The staff are English speaking and go out of their way to be helpful, the rooms are well appointed and have all facilities. There is a PC in every room which I found particularly useful. when I went away for a weekend to Beijing they were flexible enough to accommodate me. This is the second time I have been to Shenzhen and I had no hesitation in choosing the hotel again for my visit
Comfortable rooms, nearby metro trains, shopping areas very nearby, restaurants nearby, transportation easily available and very good hotel services.
Smoking rooms .
There is a spa within the hotel which is very convenient.
Very good location and shopping
lean, location, service
Internet speed sometimes too low
Location. Beside a big shopping mall and a short taxi ride from the train station.
Most of the staff had poor English. Ordering room service was an ordeal.
the location is excellent close to station nd shopping n eating n the locality is quite posh.
the staff should b able to communicate in english without which the hotel cant b tourist friendly. also one day prior to our arrival one day s rate was deducted frm my credit card account. nd on reaching the hotel the same was voided. the staff cud hve kept tbat amount as deposit nd later charged the balance
Best location in Shenzhen, 200m from Gumao subway station.Rooms are clean, staff OK. Clean rooms
Very clean and comfortable .
The only thing was my power kept tripping off.
Good location. Good facilities
Bad smell. Room light not enough
Friendly helpful staff
convenient location, facilities are well equipped but a little bit old. key card allows guests to enter once for sauna
the staff are not professional enough
Location is superb , all good restaurants , Very big Mall with excellent food mall just next building, Soho Disco walking distance
Carpets in the room , I would suggest wooden floors, they look more neat
The room was very spacious and had everything you need,the hotel is in
the best location of Shenzhen with shops and restaurants all around,
also the nearest subway (goumao) is only 100 meters away. The staff were
very helpful, but many of them need to learn more english.
I expected that in a monster economy like China more people would know
how to speak English.
Location, price, reasonable room service price
Cleanliness, lobby staff could be more friendly
place is nice and comfortable, good value
Perfect location, MTR just a 3min walk (just 1station to HK Luohu border), lots of good and fair-priced restaurants & bars nearby, very good 20% discounted SPA in hotels 2nd floor
Great location.Short distance to many shopping centres etc and subway.
Lovely large room with own computer etc. Would definitely stay hear again.
Very good value for the price. Clean and comfortable moderate accommodations. 5-10 minute walk to Guomao Subway Stop.
In the city so of course you will have traffic noise. But so will every place else in the city.
the room is good and very comfortable.walking distance to shopping street.
Staff at reception Spa facilities Close to mrt
The cafe where they 'serve' food. Bad service and bad food. Go
out for dinner or lunch.
Quite well located in CBD area with all kinds of amenities such as shopping, food and others.
nothing to say
The good hotel and location
It is pretty clean and it is worth to stay but the price for its level of hotel is a bit high
The staff are very friendly and you always see the same faces each time you come. I have been a regular for past 3 years and would always come back.
If you are light sleeper make sure you ask for a rear facing room - away from the main street.
Good internet connection
Triple room had 3 separate beds
best location near MRT,and lots of food and restaurtant,staff are nice and friendly,we had a great stat there
Great location. Easy to access Hong-Kong and shopping centers.I stayed in several hotels around Guomao station and I must admit Kaili is the best one for the price. My room was big and clean,the bed is very comfortable.The staff are polite and helpful. A lot of restaurants surround the hotel.The inhouse SPA is one of the most popular ones in Shenzhen and is a must enjoy , I definitively recommend this hotel. I f I have to come to Shenzhen I will not hesitate to come back in Kaili. .
Near subway stop. Comfortable.
Front desk spoke very reasonable English, polite and efficient. Rooms were perfectly adequate and clean. Overall, I'd recommend this hotel for short stays where you intend to sleep there only, it offers value for money for that purpose.
Neighbours singing at 11pm, not much you can do about that. Credit card got preauthorised prior to my arrival, but did not turn out to be an issue as I settled bill and deposit in cash.
Location is perfect
Facilities are very poor
Staff needs to be improved
great location, computer in room, rather old decorated but clean,
management is not professional, exchange made by bell boy, skylimo arranged by bell boy with +100 RMB...
Toilet was clean.
Specially, wash basin.
An Indian restaurent, spice circle is near by.
Chairs in the room not comfortable
Nice, clean and good for business travellers.
Not much in hotel facilities
The staff is very friendly, helpful and accommodating. the doorman name 'Rain' is really nice and his smile brightens up any tired traveler's day.
The bathroom has a tendency to flood after bath.
Location and price. Its a good motel not a hotel.
the mis- leading, arrogant and trying to take advantage of you for every dollar staff. For the price and location live here, but expect zero customer service. Its a good motel not a hotel.
The location is convenient.
I do not like the breakfast tickets! We can only use it on the day we
buy it, The staff did not specify it when you buy a lot more, after you
found it can not be used on the other day! And they did not want to take
it back! That is a waste of money!Be careful when you choose this hotel.
Another one is it is noisy because it face the road directly!
Should not allow people to smoke in the restaurant.
Smoke smell in non smoking room.
Toilets not that clean
Value for money