Commenti dei clienti Best Western Kilima Hotel - Scrivi una recensione | Lets Book Hotel

Best Western Kilima Hotel Commenti dei clienti
129 Holgate Road (York) YO24 4AZ

I giudizi dei clienti che hanno soggiornato presso Best Western Kilima Hotel. Ci sono opinioni degli ospti che raccontano la loro esperienza durante il soggiorno presso Best Western Kilima Hotel.

Scrivi una recensione - Best Western Kilima Hotel »

Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

staff and position

food was good but very little choice my wife requested a salad for a main course and it was very poor 3 slices of cheese one tomato and a few bits of lettuce


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

staff were very friendly and helpful and we loved the four poster bed and the television room was so comfortable and if we had time we would of loved to go swimming


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Very warm welcome from Chris as we arrived set the tone for a happy, relaxing break. Room was a good size, clean, with a comfortable bed. The free wifi is a must for us these days and it connected immediately.The swimming pool was the perfect temperature with plenty of towels in the changing rooms. At meal times Sammy was the perfect host and we enjoyed the full English breakfast. The secure parking was much appreciated.

Nothing really but the evening meals were expensive and portions too big. It would be better to reduce both.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

great hotel in quiet location, 20 mins walk to castle walls max, lovely pool, friendly staff, great breakfast, lovely family room (11), would i stay again... Yes!

Nothing


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Warm welcome Comfortable room Big bed Good shower Best kippers ever at breakfast Quorn dish available on dinner menu

Nothing


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The decor and general feeling of character that surrounded everything about the hotel.

The gym was a bit small. Very expensive restaurant.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The large and comfortable family room which was nice and cosy as well as being very clean. The staff were very efficient and friendly. My daughter loved the pool and my husband loved the large (and free) car park, especially when we noticed the prices at the car parks in the city centre! Its nice that the hotel is an easily-walkable distance from the town centre.

The creaky floorboards kept waking me up at night when other guests were moving around, but it was probably what I expected from an old building.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

All the staff were excellent and very friendly.The breakfast was wonderful and the room was comfortable. There was ample car parking to the rear of the hotel,I was able to leave the car there after checking out untill I journeyed back home. I would Not hesitate to book the Kilima again.

Only staying one night!!


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

obliging friendly staff

lack of a lounge area. limited to hallway sofas and small bar


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

relaxed and freindly enviroment

Bathroom was clean but in need of update


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Breakfast service was excellent

Shower difficult to use


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The 4 poster bed, room decor, swimming pool, breakfast, friendly and helpful staff, location


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Lovely staff. Brilliant evening menu, thought I'd died and gone to heaven eating their lamb dish. Lovely four poster bed and lounge, definitely be going back.

No complaints.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The hotel was in a great location. The staff were very friendly. Our room to the rear on the ground floor was ok and hed everything we needed . The bathroom was a bitty tatty and tired looking. Overall a good hotel for a short city trip


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Lovely staff excellent clean rooms The swimming pool was great

Breakfast on a Sunday finishes at 9.30 bit early for us


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Everything about this place is impressive from the first meeting to the checking out process Chris on reception is a superb example and many other hotels could do well just watching his manner and hoping to emulate his style The room surpassed all expectations and our stay could not have been better there is a cracking pool and breakfast was one of the finest ever sampled in a uk hotel I can only thank the staff at the Kilima for saving what was nearly a complete disaster of a trip away

Cant think of anything


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

We liked the comfortable warm room and the four poster bed .We also thought the complimentary hot chocolate and biscuits on the tea tray were very welcome after a chilly, damp day spent shopping,The breakfast was all waitress served,(no self service queues here,)by friendly efficient smiling staff.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Spa, room,breakfast

No tv in bar for sport,


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

This hotel was beautiful. Staff worked very to make your pleasurable. Fantastic time.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Everything excellent as usual


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Staff very helpful and child friendly,which makes a big difference when traveling with a young child.Car park is free and able to use day of check out also.Pool warm and clean and long opening hours. My family and I had a lovely stay and would recomend hotel to others.

Evening opening time of resturant being alittle earlier for children would have been of benefit if eating in hotel at night (opening time was 18:30)


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Comfortable spacious rooms, super breakfast, clean pool area, welcoming staff

No complaints at all


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Stunning staff Excellent food especially breakfast Lovely swimming pool very clean ample secure parking Ideal location for city visit

Bed on small side (used to king size at home)


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Had a lovely stay. Staff helpful. Hotel well furnished and clean. Room (4 poster room) clean and comfortable. Ate in restaurant which was very quiet on the Saturday night but food was good and plentiful portions. Walkable to the city walls and into the centre, approx 15-20 minutes.

Pool small and steam room miniscule - 5 seats but one broken and one directly above the steam outlet and recommended not to sit on! Breakfast was very busy and therefore service a bit slow as staff were over stretched. Food good however.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Friendly staff.

1. Car park had a steep walk to front entrance. 2. Staff had left bike against railings & car parked close making it difficult to pass. 3. Steep stairs to floor level 1 to carry case. 4. Restaurant looked a little dark depressing.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

comfy room with good space and light. clean, tidy, big enough pool and spa, heated to a pleasant temp. hotel heated well, not too hot at night. Chef catered for my gluten sensitivity brilliantly by adapting the menu and they had some special bread.

nothing


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Breakfast was amaizing Swimming pool really appreciable Staff warm and friendly, really really professional!

Old style decoration The distance from the city centre


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Good quality room with hot shower, clean carpet, nice decor, good selection of hot drinks, etc The restaurant food was also very good and good value for money. The room was cleaned and serviced daily.

Only one vegetarian item on the dinner menu - could have more variety.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The bed - very comfy - and the breakfast

nothing


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

We loved having the adjoining room for our children. The staff were very helpful and friendly. The swimming pool was great.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Staff Swiiming Pool Breakfast

Could soon do with a refurb. Move it a little closer to city centre.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Staff were very pleasent,food was very good

Floorboards in room were very noisy. At dinner the waitress did not know what the dishes were on the menu?


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

everything.a really lovely place to stay.

nothing


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The family room was a lovely surprise! We had struggled to find a family room for 5 and this was perfect. A four poster bed for us and a separate room for the children with television/ DVD player. Very comfy beds. Everywhere was maintained to the highest standard and beautifully clean. The swimming pool was fantastic - my two girls even went for a late swim with dad while I put their 3 year old brother to bed.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 4 Comfort

helpful and friendly


Staff: 4 Staff Pulizia: 4 Pulizia Rapporto qualità-prezzo: 4 Rapporto qualità-prezzo
Servizi: 4 Servizi Comfort: 4 Comfort

Location

Hotel decor looks tired


Staff: 4 Staff Pulizia: 4 Pulizia Rapporto qualità-prezzo: 4 Rapporto qualità-prezzo
Servizi: 4 Servizi Comfort: 4 Comfort

The children enjoyed the pool. The room was comfortable and spacious, staff were engaging and friendly.

The price tag did not reflect value for money. With evening meals £450 for one adult and two young children for 2 nights is too much for that class of hotel. The breakfast times were restrictive with only a 2 hour window. The food was average.


Staff: 4 Staff Pulizia: 4 Pulizia Rapporto qualità-prezzo: 4 Rapporto qualità-prezzo
Servizi: 4 Servizi Comfort: 4 Comfort

Staff very welcoming and helpful

Room was small - OK for one night but would not have suited for a longer stay


Staff: 4 Staff Pulizia: 4 Pulizia Rapporto qualità-prezzo: 4 Rapporto qualità-prezzo
Servizi: 4 Servizi Comfort: 4 Comfort

Clean & comfortable. Nice food.

Some rooms a bit small.


Staff: 4 Staff Pulizia: 4 Pulizia Rapporto qualità-prezzo: 3 Rapporto qualità-prezzo
Servizi: 3 Servizi Comfort: 3 Comfort

Staff friendly, breakfast lovely, v relaxed atmosphere

Decoration dated, bathroom a bit old and worn, shower v trickley!


Staff: 3 Staff Pulizia: 3 Pulizia Rapporto qualità-prezzo: 3 Rapporto qualità-prezzo
Servizi: 3 Servizi Comfort: 3 Comfort

The location and free parking.

I felt the room was very overpriced for what it was. It was not very spacious and the bathroom was outdated. The breakfast was also average.


Staff: 3 Staff Pulizia: 3 Pulizia Rapporto qualità-prezzo: 3 Rapporto qualità-prezzo
Servizi: 3 Servizi Comfort: 3 Comfort

Well located Comfortable room Clean

Lack of staff- one man running reception,bar and everything else Room was very cold until I asked for a heater Shower wasn't particularly safe as it was at the narrowed end of the bath making it a hazard No crisps or nuts available in the bar


Staff: 3 Staff Pulizia: 3 Pulizia Rapporto qualità-prezzo: 3 Rapporto qualità-prezzo
Servizi: 3 Servizi Comfort: 3 Comfort

Nice breakfast and friendly staff.

Swimming pool was cold , room was very dated. Seat in sauna was broken. Restaurant menu very dated and limited


Staff: 3 Staff Pulizia: 3 Pulizia Rapporto qualità-prezzo: 3 Rapporto qualità-prezzo
Servizi: 3 Servizi Comfort: 3 Comfort

Reception staff upon arrival were lovely - less so on check out.


Staff: 3 Staff Pulizia: 3 Pulizia Rapporto qualità-prezzo: 3 Rapporto qualità-prezzo
Servizi: 3 Servizi Comfort: 3 Comfort

Pool

Noise, front rooms facing busy road


Staff: 3 Staff Pulizia: 3 Pulizia Rapporto qualità-prezzo: 3 Rapporto qualità-prezzo
Servizi: 3 Servizi Comfort: 3 Comfort

The pool was great - perfect for the kids.

Our room was not cleaned properly during our 4 day stay and the carpet was disgusting. Although the breakfast was good we were not allowed to help ourselves to cereal or juice and coffee and were barked at when we did. We had to wait, sometimes ages, for someone to bring it - some kind of self service system would be a big improvement.

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