The friendly help and assistance of the staff.
There was not a single thing that I didn't like.
Friendly, helpful staff. Parking excellent and easy access to York via bus or an easy walk
Slight problems on the first evening with dinner... wine opened before arrival at table, unopened mussel in a paella, and part of a main missing but all were dealt with quickly and efficiently and the second night was fine.
Staff were really friendly and went out of their way to be helpful
Bed was a bit too soft!
The staff were very pleasant and helpful, the room was well decorated and clean. The restaurant was used twice and we enjoyed both meals. The car park had plenty of room.
Nothing, we enjoyed the stay.
Reception and restaurant staff.
The building. Breakfast. The bed.
A TV that worked. Quietness.
I usually stay at the Park but this is more enjoyable.
the hotel itself was lovely and the staff very friendly and helpful. The room was very nice and comfortable, it was also very spacious.
I thought the prices for the bar and restaurant were very expensive. We didn't have any meals in the hotel apart from breakfast, although we would have liked to have had an evening meal but it was to expensive.
the friendliness of everyone
Food was excellent and staff great too
Great hotel very friendly staff, and cracking location (close to York city, which is why I chose it!!)
Steam Room in need of some TLC (one seat was cracked and not a pleasant smell in there)...
Relaxing hotel for family. Enjoyed the pool
Menu could be a bit more varied
Nice room ,very clean.
Good pool and shower.
Helpful and friendly staff
The staff were extremely friendly & helpful
Walking down the steep driveway to the car park was very slippery due to algae or something - lying on ground under the trees
Breakfast excellent. Pool/gym facilities very good. Older parts of the hotel have character. Staff were very friendly and helpful.
Evening meal average and expensive with limited choices. Bar also could have done with a greater choice of beers etc.
Staff were extremely helpful right down to their chatiness. Including the cleaners!
Warm and friendly welcome.
Excellent, well-above-average breakfast.
It was mentioned the outside door was locked at midnight, and a key was given, but no one mentioned the inside door needed a pass code. On return from a restaurant early evening we stood outside ringing a buzzer for 10 minutes before logging onto the internet, finding the hotel number and calling them to let us in. Very frustrating at the time.
All members of staff gave first class service and very friendly.
We felt that difference in price from Thursday night to Friday night was too much.
The room was very comfortable with easy access. Staff were very good throughout our stay. Furniture was very nice in the hotel. Breakfast was excellent. I highly recommend this hotel and would return without doubt. Loved the city of York.
Nothing to comment. All was good.
Helpful staff with sense of humour
Friendly & helpful staff, value for money, good location and car parking facilities
Limited menu in dining room. Dining room is a bit tired looking.
the best breakfast ever!
the staff are really friendly xx
gym was really to small.
Tremendously friendly and helpful staff. Lots of parking. Nice to have your own little pub in the building - at least that's what the bar felt like. About 15 minutes walk from central York.
Well, the floorboards do squeak, but it's bearable. Only heard squeaks from my room, not any others
very good value, lovely pool, excellent room, staff very accomodating, breakfast had a good choice, well presented and very tasty, we were well catered for here and our needs well met.
little bit further afield than we usually choose in york however the price, facilities, quality of food and staff more than compensated for an extra few minutes of walking.at this hotel we got the best room and a pool ect for less than the lowest grade bedroom in a similar hotel a bit closer to city...so for us it made perfect sense to stay here. we loved it.
Lovery staff friendly and obliging.
Swimming, steam room, breakfast
uncomfy bed n too small
Politeness of staff
Spacious room, spotlessly clean, great staff, excellent breakfast, nice swimming pool.
No air con so the room was quite warm.
Breakfast was brilliant but was only served from 7.30-9.30. As the hotel was quite expensive, it would have been nice if these hours could have been extended.
Friendly and helpful welcome with no fuss. Very relaxed/relaxing atmosphere and good location for York centre.
Good room. Good pool. Good location. York was a great city. Staff were all very friendly and efficient.
Very good room
and friendly service
Fabulous! A perfect blend of traditional hotel with modern values of customer care, value for money and a room with 'wow' factor. Clean and quiet, ample private parking, great staff, great food and a comfortable amble into town. We will definitely be back!
Nothing to find fault with.
Upgraded to four poster room
Pool could have been warmer. Gym cooler
Excellent breakfast served by friendly staff
nice stylish room
We woke up too late and didn't get a breakfast which was served till 9.30am.
The bed was a bit too short for a tall person.
Friendly home-like atmosphere, nice breakfast, leisure zone, good management.
Allof the people that worked at Kilima were very friendly and very helpful. Nothing was too much trouble.
The hotel's bar was a little under stocked.
Lovely restaurant with great food and service. Four poster room very comfortable. Staff all very good. Short walk to city centre.
Steam room had a broken seat and steam outlet could direct steam onto legs.
Room 7 door lock awkward to open, needs adjusting.
Attenton to detail, nothing was too much trouble to make your stay comfortable.Food was excellent,and the swimming pool was a decent size,
Cant really find any faults
the atmosphere, of the hotel and the friendlyness of the staff and other guests. its location was a short walk to york city walls.
Breakfast was excellent staff very friendly nothing too much to ask for. Location perfect.
Squeaky floorboards in the room meant u were wakened if your partner got up.. Very noisy
Location, easy to walk into town.
Staff were brilliant, nothing too much trouble and friendly
Foyer and entrance a bit dark and dingy
staff and position
food was good but very little choice my wife requested a salad for a main course and it was very poor 3 slices of cheese one tomato and a few bits of lettuce
staff were very friendly and helpful and we loved the four poster bed and the television room was so comfortable and if we had time we would of loved to go swimming
Very warm welcome from Chris as we arrived set the tone for a happy, relaxing break. Room was a good size, clean, with a comfortable bed. The free wifi is a must for us these days and it connected immediately.The swimming pool was the perfect temperature with plenty of towels in the changing rooms. At meal times Sammy was the perfect host and we enjoyed the full English breakfast. The secure parking was much appreciated.
Nothing really but the evening meals were expensive and portions too big. It would be better to reduce both.
great hotel in quiet location, 20 mins walk to castle walls max, lovely pool, friendly staff, great breakfast, lovely family room (11), would i stay again... Yes!
Warm welcome Comfortable room Big bed Good shower Best kippers ever at
breakfast Quorn dish available on dinner menu
The decor and general feeling of character that surrounded everything about the hotel.
The gym was a bit small. Very expensive restaurant.
The large and comfortable family room which was nice and cosy as well as being very clean. The staff were very efficient and friendly. My daughter loved the pool and my husband loved the large (and free) car park, especially when we noticed the prices at the car parks in the city centre! Its nice that the hotel is an easily-walkable distance from the town centre.
The creaky floorboards kept waking me up at night when other guests were moving around, but it was probably what I expected from an old building.