Best Western Kilima Hotel Commenti dei clienti
129 Holgate Road (York) YO24 4AZ

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Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Really friendly, traditional hotel but with the BEST breakfast and a really nice bar/restaurant. The swimming pool is really great too - ideal!

A bit of a walk into York


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Staff very helpful

Breakfast not served til 730 which is late for business travellers


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

From arrival with the pleasant greeting from manager Chris, who checked and confirmed our room was ready prior to advertised check in and carried our bags to room. Excellent service, quality and quantity of food in restaurant. Free wifi in all areas of hotel and room. large free car park and walking distance from city centre. Breakfast cooked to order not self service.

No negative comments


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Breakfast well cooked. Nice attentive staff.

Walls very thin. People next door just staying but heard conversation and toilet, wasting etc.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Very cheerful, friendly staff. Good breakfasts and evening meal. Free parking a bonus so close to the city centre.

A bit of a steep charge for morning papers (£2.20 for a Daily Mail retailing at 60 pence)


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

We received a very friendly welcome from the staff. The room was clean and spacious with plenty of tea, coffee etc. A very enjoyable stay and would definately return. There was a very nice Italian restaurant within easy walking distance if you dont want to walk all the way into York in the evening.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The staff were fantastic couldn't do enough for you

The en suite was a bit tired


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Pool . Staff . Food


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Amazing quality food served at night and at breakfast.

Pool was a little cold upon first entry


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Fabulous and huge fresh cooked vegetarian breakfast

Plumbing was in need of an update


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

All staff very polite and helpfull perfect distance from city centre easy walk to shops

Nothing to dislike


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Chatty staff Fire and papers in the lounge Steam room!

For the money it had free parking, was a 20 minute walk from the bridge to the centre, a cooked breakfast, steam room and pool, a fire, the rooms were warm and quiet.. it wasn't brand new and shiny, so pay your money and make your choice.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Nice comfortable beds. Good sized room. Friendly, helpful staff and management.

Pillows rather hard.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

this hotel is in an ideal position within walking distance of the centre. The swimming pool was an added bonus. The staff were very friendly and helpful


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Nice hotel. Very friendly staff. Lovely breakfast. Close to center of York.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Checking in good shown to room pool very good.Location just right.

could of done with a bit more choice for breakfast eg more cereals fruit.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Friendly helpful staff. High standard of cleanliness. Great location. Quiet at night.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

This is the 2nd time at this hotel, on both occasions, myself and my wife having enjoyed our stay, friendly staff , always there to help if you need any, very clean and comfortable, will be back next Summer


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Staff very friendly and helpful and the food very good.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Bedroom was very spacious and well laid out. Breakfast was very good

Bathroom floor covering was looking very tired


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Lovely warm welcome , friendly staff . Nice clean room which was cleaned while having breakfast .fab breakfast plenty of choice even full veggie breakfast . Close to town 15 min walk but bus drop directly opposite hotel but bars un restaurants just round corner


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Great staff,clean hotel great food

No sleep due to next room fighting, missed breakfeast


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The relaxed, friendly and extremely efficient staff.

I felt the evening menu was a bit to "rich" which is really down to taste and may suit the majority of residents. An alternative bar "snack type" option would be good.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

all staff were very friendly & helpful. breakfasts were superb


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Room was a fair size with Tea & Coffee facilities available in room. Refreshment top up's at reception readily available and great idea. Good location, room (25) was situated at side of hotel so no road noise. Pleasant 15 min stroll into centre of York with a few restaurants en route if preferred. Staff extremely pleasant, especially Chris on Reception desk - cheeky Yorkshire chappy with welcoming manner.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Very comfortable hotel and friendly staff.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The hospitality and the food were excellent!

Nothing!


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The staff where friendly and the service was great,thanks to chris for the upgraded room.hotel was small but all the facilities where what you would need,we would have stayed longer but they were booked up :(

Nothing will go again


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

This was present for my son and his wife they said the hotel and staff were lovely

Cant possibly understand when the hotel had only a few guests why they were told on arrival at 2-40pm that their room wasn't ready .This is NOT the way to welcome guests after a fairly long journey,it does not set the right tone


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

relaxed friendlyatomsphere, very clean, excellent breakfast choice and service.

My only fault would be could only get one channel on tv but this was not a massive problem to me.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The place was clean the staff were welcoming and the service and quality of the breakfast was excellent The room was fully furnished comfortable

The door entry system was a bit confusing but someone was there to let you in


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

The friendliness of the staff, nothing was too much, the food and drink was also good quality.

Nothing.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Very friendly staff


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Staff were helpful and friendly. Breakfast was served and freshly cooked to your order. No going up to a buffet breakfast. The pool was a good size. Free car parking was a bonus and there was a bus stop practically outside.

Room was very cold - but staff were eager to solve the problem.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

rapid access to city center, friendly staff and leisure facilities


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Food excellent, staff extremely friendly. Lovely cosy bar and restaurant . Very welcoming


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

My room was very clean, nicely furnished and well equipped. I enjoyed my breakfasts and evening meal, the food was very well presented, well cooked and served by polite waitresses.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Very friendly and helpful staff, nothing too much trouble. Excellent service

Nothing


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

traditional and comfortable


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

All good!

Nothing


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Must get a WiFi that works. Having a connection to the internet is important in these times.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Generous room size Well appointed with three boys, they all had their own beds As a family of 5 we were in one room, the boys were in a separate room within our room Staff were excellent, friendly, helpful Good size, secure carpark Pool was clean and excellent facility, especially in poor weather, towels provided Ensuite was good sized, we have had some tiny ones in the past We were able to open the windows to control temperature, fresh air Breakfast was excellent, good choice and flexible Evening menu provided good options, including kids menu Free wi-fi


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Staff, breakfast, pool, location

Nothing!


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Excellent staff and manager, pool and steam room, bar, relaxation, very friendly and welcoming and good food.

shower not too good


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

I liked the room, which was very comfortable. I really enjoyed the swimming pool - that's why I stayed at this hotel again. I had the dinner, which was really delicious. The breakfast is good too, with wide choice of dishes. Everyone was very friendly also.

I liked everything.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Great value, very friendly, very clean and well situated for walking to the York attractions.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Very friendly hotel and nothing too much trouble for the staff. Excellent room,very comfy bed and clean bathroom & shower facilities.Breakfast was very good and lots of choice The hotel is in a peaceful location ( about 15 mins walk into town centre ) and all in all had a very pleasent stay...would go back if visiting York again.

It being an old building it does suffer from the squeeky floorboards syndrome, and also my room had a layer of dust ( on the bedside lamp and table! ) but this is minor and didn't detract from an enjoyable two day stay.


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

We had no problems. Great location, clean and comfortable. Friendly, helpful staff. Meals were great. Would recommend it. Great parking.

Nothing


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

We liked everything about York and the hotel..


Staff: 5 Staff Pulizia: 5 Pulizia Rapporto qualità-prezzo: 5 Rapporto qualità-prezzo
Servizi: 5 Servizi Comfort: 5 Comfort

Very clean and friendly. Very relaxed atmosphere about the hotel and good city locations.