The Hotel Staff were very friendly and helpful, they could not of helped more if they tried.
proximity to museums etc
Location, Friendly Staff
No internet connection to my room !!!
The room was lovely, everything we needed. Even though we were a little away from central area, the tube is a 5 min walk to anywhere you want. We will certainly stay again.
There is nothing to say. All good.
Excellent location , good hotel , good staff , very clean
Very small room which can make it quite claustrophobic .
Did not have breakfast would have preferred it to be included
The staff were very friendly and helpful
the hotel is very well situated and is furnished to a high standard good value for money .
Quiet interior; convenient location; friendly staff
Street noise beat the secondary glazing, noisy A/C (so switched off), expensive breakfast for what was offered (so declined!)
good clean comfortable
Very very convenient for all we had wanted to specifically do on this trip. Lovely and clean everywhere. Beds comfortable and good shower. Easy location and friendly staff.
Location was great!
Hotel was easy to find.
Clean and comfortable.
Rooms were large and wet room just super.
Partner was in wheelchair but can manage a few steps but wouldnt advise for wheelchair bound client.
Breakfast waitress in high heels on tiled floor - it took 8 steps to eating area and 9 steps back from between 6.45am till 8am. We heard each one!!
The location was great for Natural History Museum and the V&A.
Space is at abut tight double beds next to the wall.
Good location, clean rooms and a very nice staff.
Happy, friendly reception on arrival and at all times. Location excellent. Very clean and quiet Good shops, restuarants, tube, buses - and tube direcct to Heathrow - minutes away. No negatives whatsoever. will stay there again.
There was nothing to not like.
Close to the underground - Glouchester and South Kessington, making it an idea location to visit all attractions. Plus the staff were friendly and helpful.
it was very close to the Natural History Museum and the Science Museum
Excellent staff, clean rooms, perfect location (for my conference)
Bit small space in the room, but it was not a big problem
Polite and courteous staff and clean,tidy rooms.
Traffic noise in early hours!
I liked the modern twist which the hotel had. Friendly and helpful staff. Clean and tidy and bright. Location was perfect and lots to see.
Excellent location & easy walking distance to two underground stops (Gloucester & South Ken) & bus stop right outside. Across the road from the Natural History Museum (must see) & an approx 6 minute bus ride to Harrods. Lots of good cafes up towards South Kensington. Rooms serviced every day & very clean.
Not a dislike, but room is very compact (cosy!) with ensuite. Small double bed is up against one wall. Busy intersection & so expect some traffic noise - but this is worth the location & always interesting to look out the window.
The staff were very helpful, the shower was great, the Continental Breakfast had more choices than we anticipated, the beds were comfortable, and it is handy to a tube stop that is on 3 lines.
Upgrading the windows would cut down on the traffic noise.
Very clean and tidy
Room a little on the small side but value for money
Really friendly staff, always bringing a smile! The room was clean and comfortable. The hotel was also located close to everything I wanted to visit so it was perfect.
The Hotel staff were extremely helpful and nothing was to much trouble for them.
The breakfast was excellant although continantal was hearty and very filling.
We came back to the hotel late on the Saturday night after a show at the Albert Hall, didnt feel like then going out to find somewhere to eat, so the hotel receptionist offered to order us pizza etc to our room very thoughtful.
Would definately return......
Nothing all very good ....
Suited my needs perfectly for this trip.
Bit of a smell from the drains in room 111.
Helpful friendly staff
Location central and close to bus and tube, friendly staff,modern room,free internet
Clean. Friendly staff. Free wi-fi. Location. Price.
It was freezing cold and there was an air stream coming through the window above my head at night. Windows need to be tighter.
I complained to the staff about that and about the shower that needed plumbing but nothing happened and I was too busy to complain again. But I was annoyed.
Space was a little bit of a concern, but not too bad.
good value for money in a city awash with overpriced hotels with half the style, comfort,
the carpet in the room was marked, the duvet could have been larger for the double bed.
The staff was very helpful. The location was perfect and the rooms were very clean.
I liked the fact that i was undisturbed by anyone when i decided to stay in my room a little later on day one of my stay.
price of the internet
Excellent welcome by all staff Very helpful with any queries or directions that we needed. Room was very clean and v comfortable beds We would recommend to others and stay again ourselves
The room was cosy and well maintained. I liked having coffee facilities and good tv, free newspaper. Location is superb, with good access to tube. Staff are friendly and efficient.
Nothing unlikeable about hotel, though I prefer hotels with bar, usually.
The price, comfort, convienience.
Room was very small, but that didn't worry me.
Everything was ok.
Very nice staff very friendly
Very clean and the Staff were friendly and attentive,
Lots of doors banging in the early morning from the room attendents ?
Everything was perfect!
Really happy with everything, nice rooms, not too expensive. Friendly reception team, Sid and the other guy who was on the shift, were Very helpful and friendly.
Def coming back.
Location, cleanliness, budget
Drain smell in the bathroom
No cooked breakfast available
The location, staff,
the climate control in the room
Location and cleanliness.
I'd like an upgrade in aircon system in the rooms. More efficent and convenient and less noisy!
Lovely hotel in excellent location, close to Cromwell Road, tube stations and museums. Has all you need for London trip at a very reasonable price including tea/coffee facilities in the room. Staff great too.
Nothing other than we didn't really need the extra bed in our room which would have given us more space - but was not a problem.
The room was excelent. All the staff were very cheerful and the cleaning service very effective. The location was very near of the subway.
Compact but clean curteous staff good location
The room , I was stayingn , was infront of generator room , bad smell ,
sound , cant think of opening the window !!
The hotel was clean and smart
Modern. Very clean. Beautiful bathroom. Free electronic safe. TV. Tea/Coffee facilities. View of Natural History Museum. Great location. Use to explore Kensington and Chelsea. Close to major museums and Albert Hall. Good value.
The small rooms would not be ideal if you were staying for a week or two because very little storage. Ok for two or three nights.
friendly staff always there to help rooms clean and tidyed daily great location looks smart warm welcoming
no wheelchair access/small bedroom [basement]plus firedoor not cushion closed which is used as a thoughfare making a very noisey bedroom.
Proximity to tube and venue.
Clean, comfortable room.
Good choice at breakfast.
The traffic noise!
Draughty window- the secondary glazing wasn't very effective either for sound or temperature!
No Bible in the room.