location & value for money
the room was small but very clean and comfortable lovely area very close to tube
We requested a quiet room and got one which was great. Clean,
comfortable and great location for what we wanted. Staff very helpful
friendly. Breakfast good value in comparison to other hotels we have
stayed in! Would definitely stay here again.
The room was small but as we were only staying for one night it
The room was very clean and the staff helpful.
We were in a room on the first floor and it seemed a little scary to be below street level. Maybe a cheerier room decor (i.e art) for the below street level rooms, would have been nicer.
Location. Modern room fittings.nice reception area. Friendly staff.security.
Small room. Tiny bathroom.
Excellent value, very clean, comfortable
Location was excellent. Room was very clean. Staff were friendly and helpful
Room was a little small, but that wasn't a problem for just a two night stay.
Great central location, comfortable clean room with excellent shower.
Extremely noisy at night - making it very difficult to get a good nights sleep.
efficient check in, small but comfortable room, well designed appliances, eg. small kettle; free wifi that worked well, i loved the swinging sixties pattern on the blinds which added a little bit of distinction to the room, the breakfast was reasonable value, it was a perfect hotel to stay in after i had been awake and travelling for almost 24 hours from Bangkok
didn't like the sensor lights in the bathroom, i like to control the lighting
Good air conditioning, clean & comfortable.
Kensington area, easy access to the nearest tube station, value for the money, modern facilities within an old-fashion style building.
The bed and room were small. I stayed one night only so fair enough but ask for the large ones if you will stay longer.
Perfect location - across from museum and short walk from Hyde park; 2-3 min walk from a tube station, cafes, restaurants,shops. Spotless clean and recently refurbished, reliable wifi.
I was put in the low level, so my window although large was not getting direct day light. At least there were some plants in the mini-courtyard which made up for it. Also, this location guaranteed a very quiet sleep :)
Location great for V and A, Natural History Museum , underground and cafes.
Unfortunately, lift broken and we were on 7th floor, Staff apologetic and gladly helped with cases
The hotel is newly refurbished, so it is new and clean. Location is excellent.
The bed arrangement is a bit odd, two single bed is facing each other.
The location and clean room
Small room and noisy
Useful location near the museums.
Very poor booking-in procedure. When I opened the room which they allocated to me, someone else was already in occupation, embarrasing for that person and for me.
comfortable beds & friendly staff.
More wardrobe space needed & better lighting.
Warm and clean! Much appreciated by Australian visitors!
The hotel is in a marvellous position for going out / shopping / eating and it is very efficiently run by very pleasant staff. The rooms are comfortable and have everything you need.
At first I thought my room was achingly small, but within hours I was used to it and I absolutely loved its cosiness in the end. It had everything I wanted.
The location (proximity to Natural Musuem Of History and Hyde Park) was great. It was very clean and had comfortable beds.
Cramped bathroom and only one small window for source of natural night. We only stayed one night so it wasn't too much of an issue however it would not have been good for an extended stay.
Location staff helpful
No wifi in room
Location, cleanliness, friendly service
Very small room
Very convenient for West End overnight stay.
The location was excellent and will defenitly stay here again
Splendid position just close to Science and Natural History Museum, and Victoria and Albert Hall, not far from Harrods and very close (3 minutes walking) to subway station. Fair restaurants in the neighbours
too small washbasin (max 25 cm x 40 cm)
I liked the location and easy access to tube stations, near everything and close to most of the attractions.
I would have liked a bigger room, the room was v small,
although it was spotless, but even the door to shower had to be accessed by the toilet, if
youwere a larger person this could have posed a real problem
staff is very helpful
breakfast is very good
wifi is free which is really cool
Location & Cleanliness
Size of room
The staff is very friendly, nice and supportive. Location is good just 5 minutes from
The underground, rooms are very clean
The rooms are very small, bathroom is narrow and small, there is no cafe and bar in the hotel, just bed and breakfast
Hotel very central , less than 5 mins walk from tube station,Staff very friendly and helpful, Hotel very clean, modern and quiet , was expecting a tiny room but got a twin room 507
was fine with a spacious bathroom ,TV , free wifi and tea coffee facility.. perfect for what we needed for our trip to London. we only needed to shower and sleep as we didint need to be in room all day..would recommend Eden Plaza to everyone wanting a break away to london for convenience alone to central london and airports...
This Hotel hasint actually got a bar area, so it was straight to your room when you came back to the Hotel..
Helpful friendly staff, good value for money. Good location within easy walking distance of the underground.
Rooms comfortable but a bit on the small side, a few biscuits on the coffee tray wouldn't have gone amiss. Clean, aprt from carpets which were Ok, but showing their age.
Clean & comfortable room with bathroom facilities that all worked!
Perfect breakfast & breakfast room. Location and reasonable price. Friendly & helpful desk.
the location was excellent: near several v good museums, in a very nice, safe neighborhood, close to 2 tube stops, within walking distance of several very good eating establishments, a money changer, a great gelato shop, a v good grocer and pharmacy. Location, location, location. The room was very clean, small but with sufficient space.
did not try the breakfast because we found a very nice and inexpensive little Italian bistro on the way to the S Kensington station that totally satisfied our needs. Otherwise, have no specific complaints
The whole experience
Very convenient for access to the Underground and general sight-seeing.
Was allocated a lovely large room, even though i was on my own. Room and bathroom were spotlessly clean, beds very comfy - cannot fault it. Hotel was in an ideal location for my trip to Royal Albert Hall and V&A.
slight noise from property next door, though as this isn't part of the hotel it cannot be seen as a reflection on them.
The staffs were very helpful. On arrival they upgraded us to the family room because we had two children with us.
The location is excellent. Everything you need is a walking distance away. That includes the underground. I would definitely recommend Eden Plaza to family and friends.
No onsite car parking. I booked three rooms, and the double room was really small. I don’t think it was a double bed either. It was really compact.
Polite and helpful staff, clean & comfortable rooms, good location
Being over charged but hopefully I will get a refund
Location was good, staff were helpful.
Price should stay the same but include breakfast. Reluctant to pay extra for a breakfast but then saw the quality of it and could see why the area was empty.
Excellent use of space for such small rooms
Great hotel for short-stay business travel
Rooms too small for family holiday - but, hey, it's central London
One complaint: I would have liked to have been able to buy a croissant/coffee rather than having to purchase the entire GBP7 breakfast offering
Also, can you negotiate a better price for long term parking in the lot up the road?
Clean, fresh and modern
FreeWi-Fee all over. No log-in
Very friendly and efficent staff
Had to moove room because of a lot of noice from traffic and partly only single-windows in our room. Could not sleep. So ask for room facing the back
Clean, fairly new and location
Bedroom size, walls are too thin and you can hear the neighbors
I liked the simplicity of the hotel and service.
The staff were helpful.
The room small but functional. Ideal for short break
no particular dislikes or problems
Very clean with very friendly and helpful staff. Good location with air conditioned room
Room was small but adequate for a short stay. In London you don't spent much time there anyway.
The hotel was very clean and comfortable
Location of hotel
not keen on being in the basement but did not effect my stay
We booked this hotel for a visit to the Chelsea Flower Show. The hotel
was very easy to find and only a short walk from South Kensington tube
station. Ideally positioned also for visiting the Natural History Museum
(just across the road). The staff were very friendly, polite and helpful
and the hotel was very clean. The room also was clean and modern but it
was a bit small. Our double bed was butted up to the wall. It was
certainly cosy! I didn't notice the noise too much but it is London
after all! For the time of year we thought it was quite reasonably
priced. We didn't try the food so are unable to comment. As we
didn't spend too much time in the room apart from to sleep it suited
our needs well.
Our room was a bit small.
Clean and easily accessed rooms with a good shower and clean sheets and towels.
Nothing that I didn't like.
Friendly Helpful staff
Comfortable bed - slept well
Room small but definitely OK for 1 night but would upgrade for more.