The staff were very helpful and polite, the room was neat and the internet connection was excellent.
The cleeners messed with our luggage every time they were in the room.
Amazing location, friendly and happy staff. Great appreciation of how much effort has gone into ensuring that the Eden Plaza is modern, clean and offers its guests a happy stay.
Rooms are small BUT, once you get over the surprise it becomes less important as this hotel is more a base to either do business and/or explore London.
The location of this hotel is perfect,with shopping and restaurant and museums near by.
small rooms but very clean
Great service, kind and polite to help us out
good location, right opposite the natural history museum which is really convenient
It was a small room and with our luggage we felt a little bit packed up. 2 big luggages, 2 hand bags you need some space to fit them!
Very comfortable hotel ideally situauted for many local attractions and easy access to the underground
location, and the service, friendly staffs
It was simple, small and clean.
Great location for Imperial College (reason for visit), and leisure in Hyde Park, local restaurants, shopping , Albert Hall
Twin beds foot-to-foot, long, slim room, although very clean.
the friendliness and helpfulness of the staff. Certainly the location and the cleanliness of the hotel.
Although this is not a complaint - the room we were allocated was adequate but quite small and claustrophobic. I would certainly use the hotel again but request a larger room.
I thoroughly enjoyed my study at the Eden Plaza hotel. The location was perfect, just a short walk to the South Kensington tube station. The room was small, but very clean. Staff were very helpful and friendly. I wound definitely recommend this hotel to other people.
there was nothing to dislike about the Hotel
Staff were responsive. Hotel was comfortable and clean with plenty of stuff for tea and coffee.
Room was rated as a 'triple' but was very small; there was not enough room for two small cases.
Service very efficient and friendly. Clean Breakfast was excellent Good
being able to leave luggage and not being charged for it
The décor was very modern and in very good condition.
The breakfast was good value and well presented.
Price was very reasonable
Hotel very clean, staff helpful and courteous, location ideal for our purposes
Rooms were tiny and did not represent value for money
My stay at Eden plaza was a very good one.the staff are really pleasant and helpfull.the room was very clean but extremely small,but then you get what you pay for.ideal location for the Albert hall and museums just 10 mins away.i would recommend this hotel to friends and family. I will defiantly come back.
Convenient location. Friendly staff
location & value for money
the room was small but very clean and comfortable lovely area very close to tube
We requested a quiet room and got one which was great. Clean,
comfortable and great location for what we wanted. Staff very helpful
friendly. Breakfast good value in comparison to other hotels we have
stayed in! Would definitely stay here again.
The room was small but as we were only staying for one night it
The room was very clean and the staff helpful.
We were in a room on the first floor and it seemed a little scary to be below street level. Maybe a cheerier room decor (i.e art) for the below street level rooms, would have been nicer.
Location. Modern room fittings.nice reception area. Friendly staff.security.
Small room. Tiny bathroom.
Excellent value, very clean, comfortable
Location was excellent. Room was very clean. Staff were friendly and helpful
Room was a little small, but that wasn't a problem for just a two night stay.
Great central location, comfortable clean room with excellent shower.
Extremely noisy at night - making it very difficult to get a good nights sleep.
efficient check in, small but comfortable room, well designed appliances, eg. small kettle; free wifi that worked well, i loved the swinging sixties pattern on the blinds which added a little bit of distinction to the room, the breakfast was reasonable value, it was a perfect hotel to stay in after i had been awake and travelling for almost 24 hours from Bangkok
didn't like the sensor lights in the bathroom, i like to control the lighting
Good air conditioning, clean & comfortable.
Kensington area, easy access to the nearest tube station, value for the money, modern facilities within an old-fashion style building.
The bed and room were small. I stayed one night only so fair enough but ask for the large ones if you will stay longer.
Perfect location - across from museum and short walk from Hyde park; 2-3 min walk from a tube station, cafes, restaurants,shops. Spotless clean and recently refurbished, reliable wifi.
I was put in the low level, so my window although large was not getting direct day light. At least there were some plants in the mini-courtyard which made up for it. Also, this location guaranteed a very quiet sleep :)
Location great for V and A, Natural History Museum , underground and cafes.
Unfortunately, lift broken and we were on 7th floor, Staff apologetic and gladly helped with cases
The hotel is newly refurbished, so it is new and clean. Location is excellent.
The bed arrangement is a bit odd, two single bed is facing each other.
The location and clean room
Small room and noisy
Useful location near the museums.
Very poor booking-in procedure. When I opened the room which they allocated to me, someone else was already in occupation, embarrasing for that person and for me.
comfortable beds & friendly staff.
More wardrobe space needed & better lighting.
Warm and clean! Much appreciated by Australian visitors!
The hotel is in a marvellous position for going out / shopping / eating and it is very efficiently run by very pleasant staff. The rooms are comfortable and have everything you need.
At first I thought my room was achingly small, but within hours I was used to it and I absolutely loved its cosiness in the end. It had everything I wanted.
The location (proximity to Natural Musuem Of History and Hyde Park) was great. It was very clean and had comfortable beds.
Cramped bathroom and only one small window for source of natural night. We only stayed one night so it wasn't too much of an issue however it would not have been good for an extended stay.
Location staff helpful
No wifi in room
Location, cleanliness, friendly service
Very small room
Very convenient for West End overnight stay.
The location was excellent and will defenitly stay here again
Splendid position just close to Science and Natural History Museum, and Victoria and Albert Hall, not far from Harrods and very close (3 minutes walking) to subway station. Fair restaurants in the neighbours
too small washbasin (max 25 cm x 40 cm)
I liked the location and easy access to tube stations, near everything and close to most of the attractions.
I would have liked a bigger room, the room was v small,
although it was spotless, but even the door to shower had to be accessed by the toilet, if
youwere a larger person this could have posed a real problem
staff is very helpful
breakfast is very good
wifi is free which is really cool
Location & Cleanliness
Size of room
The staff is very friendly, nice and supportive. Location is good just 5 minutes from
The underground, rooms are very clean
The rooms are very small, bathroom is narrow and small, there is no cafe and bar in the hotel, just bed and breakfast
Hotel very central , less than 5 mins walk from tube station,Staff very friendly and helpful, Hotel very clean, modern and quiet , was expecting a tiny room but got a twin room 507
was fine with a spacious bathroom ,TV , free wifi and tea coffee facility.. perfect for what we needed for our trip to London. we only needed to shower and sleep as we didint need to be in room all day..would recommend Eden Plaza to everyone wanting a break away to london for convenience alone to central london and airports...
This Hotel hasint actually got a bar area, so it was straight to your room when you came back to the Hotel..