The extreme helpfulness of the staff. The Christmas atmosphere in this magnificent hotel. The Chuan Spa that allows you to relax. The location which is perfect for a weekend of Christmas Shopping.
This hotel is quite expensive, but the price can be justified by the excellent service and facilities offered by the hotel.
The staff went out of their way to make our stay a very special one.
I cant think of anything. keep up the good work!
Outstanding staff and location. Stylish and food excellent. We were there for a function - and the beef was outstanding with attentive staff. Thank you.
The bath. The shower door was fixed and made climbing in and out of the bath an interesting experience.
Loved the lot . Doorman , check in all the staff were great . Stayed in a club room well worth the extra . We had a fantastic stay by far the best hotel we have stayed at in Lindon . Look forward to returning .
Upgraded room on arrival.
Nothing
The bed was the most comfortable and luxurious bed I've ever slept in. Great location to Oxford Street.
The bar was very small and you would have to wait for a table even though we were residents. Difficult to eat in hotel bar or restaurant unless you had it booked in advance. The bar closed at 12am on Sunday and we couldn't have a drink.
The staff were friendly and helpful, the room was quiet and very comfortable and the restaurants top quality. The location is excellent; close to Oxford Street but not too busy or noisy.
Not great value: a high price for a relatively small room with no view. Although the food was excellent, the service for breakfast in Roux at The Landau was patchy; too few staff on duty.
the concierge very helpful and avery nice person
Lovely friendly staff very accommodating xx
as i was checking out wednesday morning, they provided me with some water bottles for the ride to Heathrow, it was greatly appreciated as i desperately needed it!!!
Friendly efficient staff. Good room facilities. Excellent bar. Excellent location.
Nothing.
Everything was more than superb! The doormen were outstanding the nicest most friendly helpful people you could ever meet. The waiter that brought breakfast to our room was absolutely delightful. My little 5 year old granddaughter couldn't stop saying how lovely he was. You couldn't possibly stay in a better hotel !!! Outstanding!!!
superfriendly
everything
The friendliness of the staff, and the comfort of the bed.
Although the check in time was 3 pm, we had to wait until 4.45 before our room was ready.
Location,staff,quality,cocktail bar one of the best in London.
Steps to some rooms
The staff is amazingly helpful and courteous all the time, the decor is very unique, and the attention to details is superb.
Amenities in the bathroom could be of better quality.
Professional Staff, Very Friendly, Atmosphere, Very Clean, High Service in other words very very British.
Nothing!
Cocktail bar Room comfortable Luxurious Good location
Pool area very basic
Superb, the hotel was the best I have ever stayed in and I am a Londoner
great good service good food
bath doors hanging off credit card charged twice had to phone for refund
Staff attentive and helpful. Old style standards are still available in London but at a price
All the staff were nice and friendly and made you feel at home.
nothing specific as a dislike but something was missing.
I liked my suite and the bed was extremely comfortable
The lounge area could have been better arranged with a few extra pieces of furniture.
Everything. Club facilities were brilliant. The personal service from check-in to departure was superb and friendly (nothing was to much trouble).
That we only stayed 4 nights. Would have loved longer. But will return.
Ease & discretion of check in, staff friendly but not over friendly, tasteful decor, wonderful location, luxury. I loved every bit of my stay and will be going again shortly
Turn down service is very good but it felt a bit like I had to have it and should be presented more as an available option. Felt a but intrusive
The location and staff were Aces. I had enjoyed our dinner at Roux de Landau, it was marvellous!
The gym and swimming pool were on the other side of the hotel (from my room), and I have to walk around the hotel using different lifts. The room size was a little bit small as well.
It is the ultimate in luxury, the staff are helpful and friendly
That I was only there for one night :(
Fantastic food and service . Top class
Staff offered complementary drinks during the wait for the room.
Room not ready until 1630. Made to wait.
An amazing hotel with two fantastic restaurants. The staff were very friendly and attentive and the location of the hotel was excellent
superber location. great service.
I would highly recommend booking the club room.
The Doorman is very friendly and helpful, Palm court and Roux at the Landau restaurants are excellent. We loved everything in the Grand double room especially the bed, it was so comfortable.
Poor breakfast in roux at the landau restaurant. The Gym and pool were hard to find, we get lost every time we get there.
Cocktail bar
No walk in shower
Service provided to room, attention to detail for a female traveller complimentary wi-fi access excellent high tea some service in eating areas excellent
some service in eating area at breakfast not so good chef for breakfast could not once get it right for my breakfast order
Comfort, the beds are awesome, and the cocktail bar noisy but fun.
No obvious lounge area to take coffee, and restaurants fully booked, so we had to go out.
Location and tearoom
mattress too soft
Location Quality
Impersonal Appears more geared up for high end tourists than business
Great service, attention to details and the staff was very helpful in solving any issues we had.
Not applicable.
It was such an amazing and luxury hotel. Very classy, service was impecible and friendly. I have never stayed in a nicer hotel.
I have extended the stay by one day they charge exorbedent rates 500 pounds for one night. Further we r again booked from 25th June to 28th pl take care
It's situation is brilliant - near theatres and shops. Staff were very helpful. Lovely bar and restaurants.
I like everything except size of room
Room too small
The staff very friendly they keep you caming back
1/Bed are old matriss is very old it has deep spot you feel it when you are sleeping. 2/ need to pot extra water and some fruit
Taking fine details into consideration
My husband and I stayed as we were in London for a concert. We found the hotel lovely and relaxing.
A perfect combination of luxury and service.
The soft beds
Staff went out of their way to ensure lovely stay. Quick check in/check out. Afternoon tea wonderful and cocktail bar special.
Did not like the chandelier at the entrance of hotel had 3 lights out .... Very noticeable and your doorman slightly unfriendly! He needs to smile and help guests who are not overly wealthy but comfortable. This also very noticeable.
Relax atmosphere
Last stayed room coz that was v congested.
