relaxed atmosphere
Everything was just perfect. It was a wonderful experience.
The only thing we didn't like (we had three rooms) was that breakfast wasn't included.
Service and friendliness of staff.
The upgrade to our room was very comfortable and appreciated. The staff were all very helpfull and friendly.
I'm on gluten free diet - had no problems whatsoever. The chef even amended the Valentine's Day menu in the Grill Room. All the staff were exceptionally helpful. The rooftop hyropool was wonderful.
very close to city centre and entertainment establishments
the whole experience was fantastic from the rooms to the facilities to the spa an all round wonderful experience
there was some confusion at check-out, in that the reception staff did not know that I had a preferential rate booked through booking.com and it took about 15mins for the situation to be clarified and for chek-out to occur.
Comfort
Nice attentative friendly staff; really so important; lovely food andrestaurant too
Not really; our bathrooms -toilet wc-should really be upgraded/replaced-it looked dirty and aged.and brings down the whole tone of room/hotel.Also, cannot something be done with the entrance area on leading to town-the square looks like a council 'bad planning' decision-it is dead!-Concrete!! When flowere, designs, plants, etc. etc. would make thedifference.
Overpriced breakfast
Central location and clean well kept hotel. It also had the swimming and Spa facilities which was just great
That breakfast was not included in the price, £36 for breakfast is a bit expensive for my family
Fabulous
good location,big room, big size bed,good view~
hotel location, ammenities, swimming pool.
i was in room 316 which was very noisy,not people some sort of mechanism went on all night
Staff were very friendly and helpful. The atmosphere was relaxed and very enjoyable.
The additional fee to use the hydro pool, sauna etc in the spa.
The food and the use of the Spa
The concierge was not very helpful when we were leaving
The Sheraton Grand Hotel and Spa Edinburgh is an excellent, luxurious hotel in the heart of Edinburgh. The location is perfect for walking to all Edinburgh's main attractions. Even though I was in the basic room, it was ample for our needs and the bed was so comfortable, one of the best nights sleep I have had. If this hotel is within your budget I would thoroughly recommend it.
We really enjoyed our stay here, when we checked in the staff were really friendly and the rooms were comfy and very clean. I would definitely go to this hotel again.
The pool was great but you did have to pay an extra 25.00 pounds each to use the whole spa facilities which I feel should have been included in the price if you were hotel guests.
Facilities
Understaffed at reception
the spa was great and the food in hotel restaurant was excellent
it was pricey but enjoyable rooms were not as boutique as we thought they would be for a 5star
We didn't use the facility this time. From past experience, it was excellent.
Spa facilities
Comfortable room.
Expensive comared with others of similar standard. Additional payments for sauna etc were unreasonable.
Ease of use for City Centre - Location
Room was very comfortable.
The poor English spoken by reception staff was an issue both at reservation point and check in. The receptionist very pleasant but very hampered by lack of language skills and comprehension.
The location of the hotel was good, nice large bed and good selection of tv channels. Staff were always happy to help (although took 25 minutes to check out)
Very dissapointed with the experience. Everything was okay at the hotel, however paying a premium price for a 5* hotel I would expect it to be of a higher standard. Bathroom was smaller than most travel lodges, view from window was rubbish (skip and wall of hotel) and even having seperate pool facilities was inconvenient for guests. For a romantic getaway very, very dissapointed.
the concierge
