Staff service was superb. Location was excellent.
Everything was excellent, especially the hotel staff.
Hotel was nice/staff nice every thing was good
Warm welcome, polite and efficient staff and the room was very nice
The helpfulness of the staff
It's proximity to the centre
Location
They don't have a hot pot and coffee or tea in the room.
Everything worked smoothly and was done in great style
The location is perfect and the design is very nice. The breakfast is not cheap, but it is excuisite and focussed on quality and elegance before quantitity.
Location was quiet and excellent
The lobby was too small relative to other 5star hotels. It feels like a 4star hotel ambience except for the rooms that give you the 5star comfort.
location, good sizeable rooms, perfect breakfast, nice bar
Friendly, helpful staff
The location is fabulous. The staff was very friendly and helpful, and they speak English. There is a computer in the lobby for guest use. The room was very pleasant and large compared to other European hotels.
There is no self serve ice.
Good restaurant Helpful staff
Bad view
I like its location.
I would like a change in the decoration, I have visited your hotel for aprox. 8 years and it seems outdated.
Central and quiet
Overpriced
Good location. Attractice hotel. Attentive staff.
Facilities inadequate for five star rating. Mattresses painfully hard. Shower head not working well and not fixed in the two days we were there. Room was hot at night and the air conditioner was not working( Opening window took care of this)
very helpful staff, living area in the suite was comfortable, location was excellent
the mattress sagged and the bed creaked, the room smelled badly of smoke, there was no place to put luggage on the bedroom level, the walls and some furniture were banged up
Gave us a small bottle of wine to sample on our last night there in our room.
Wasn't anything like the pictures. Rather an older hotel that overcharges for the stay due to its location. The streets surrounding the hotel are still under construction and quite a nuisance to walk around. Put us in a smoking room when we asked for non-smoking. Wouldn't change rooms for us either as er our "deal" for the room being 250 euros....oh, yeah that's a deal...NOT! Breakfast nothing special either. Save yourself 22 euros and just order a bowl of muesli to your room for 8 euros.
Requested a quiet room in the hotel and received a room on the first floor. During the last night of our stay I complained to hotel reception due to an almighty racket from the floors above which started at 0730hrs. On further inspection my husband confirmed that the whole of the second floor was being renovated. The hotel staff initially denied this and when we came to check out they then agreed that we had been correct, and we were then offered a discount on our last nights rate.
Duplex
Cleaning services are not up to standard
