The trip was a present to my parents, who are VERY picky people. If they were satisfied, be sure you will be too!!!
Service was helpful and attentive, we were made to feel welcome. A relaxing stay, wish we had stayed longer
It is a superb hotel and I have stayed there on several occasions. Value for money with excellent facilities.
Buffet, SPA, Cleen room
One of the buffet staff was so mean to us maybe because of our races.Other staffs were so nice.
swimming pool for our baby
We liked the actual spa procedures - mud packs and massage. The rooms were also good.
The quality of food was really poor, and the hotel - rather old.
The pools and spa facilities are excellent, staff is freindly
The quality of the food did not always rise to the looks of it.
spa
The surrounding environment
As a guest we were denied access to the main resturant and veranda due to it being used by non hotel guests. This resulted in being shuffled like refugees between hotels to have meals. As for customer service I would have thought it would have been easy to accommodate paying guests in the best resturant in the hotel by using a little imagination along with the non hotel guests.
The staff seemed so unfriendly, like it was a chore to help us.
the actual spa stuff was good
everything else was a disappointment. i know its out of season but if this will affect our trip we should know in advance
