The staff all helpful & friendly "one American staff member called Cris" in particular, nothing was too much trouble !! probably the best hotel i have stayed at ( they are actually like apartments ) FANTASTIC PLACE TO STAY !!
inner decreation
Good size room and bed. Very good bathroom and shower.
The smell of cigarette smoke was very bad in my room even though I requested non-smoking
Big Room Good Service
Quite far from the West Lake Area
The location , large spaces
Not very helpful staff though they are saying that oakwood is like home, stinky smell in the bathroom the same thing happened in oakwood Guangzhou the hotel moved us to another room because of a problem in the toilet
Location and quality of facilities
Poor service and unfriendliness of the staff
