When we arrived at approx 7.30am and found out check in wasn't until 3pm, we couldn't have been treated better, they told us to head up to the full buffet breakfast and to enjoy all of it on them, they gave us pool towels so we could use the pool or head to waikiki beach, they looked after all our luggage,and although we had to wait to almost 3pm ... what people say » for our room it was definitely worth the wait, our room was on the top floor with a absolutely fantastic view. Couldn't fault the customer service we -
We stayed in an ocean view suite on the 21st floor. We actually had a view of the ocean and the mountains from our room which was really nice. The rooms were updated and very clean and the staff was very helpful. The location was convenient to everything!!! We were a block away from the beach, and the Beach walk shopping area was right downstairs from the hotel. There was plenty to do in the area and we did not need a car. I would definitely stay here again.