The customer service was extraordinary. I was there for surgery at The Mayo Clinic and was amazed at how everyone went out of their way to help me-starting with the door man, Robert to the manager of the housekeepers, Josepha. I lost my pillow and she went out of her way to find it- this is service that cannot easily be found. In addition, she re... what people say » fused a tip for her extra effort. When I return to Rochester, the Kahler will be my choice. Service is amazing as well as the staff's empathy and comp -
the room was small, but nice and budget friendly. It was across the street from Mayo,
where we needed to go. there was a variety of places to eat in the hotel itself and within walking distance. the shuttle was a great asset to the area. The people were all very friendly and helpful.