The staff were just excellent. Requests were responded to immediately, and the bellmen were wonderful. On several occasions they and the concierge gave us great advice about transportation, places to eat, and things to do, and they always were smiling and friendly.
The room was very quiet. We had no street noise, despite being on a busy stree... what people say » t (Canal St.), and didn't hear any other patrons despite being close to the ice machine and the elevator. -
I liked the location of the hotel, the room was nice with a very comfortable bed and pillow and great view of the City from the 20th floor. The staff were very good also. We upgraded to the Sheraton Club on the 21st floor which was nice, it had a great view of the City and Hudson River. It is not a luxury hotel but is very comfortable and affordable.