Crowne Plaza Times Square Reviews
1605 Broadway Avenue (New York) 10019

These reviews are submitted by guests who stayed at Crowne Plaza Times Square. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendliness of staff, accomodating housekeeping staff, clean well stocked room, doorstaff who were courteous and always helpful and humourous!

Not one single thing!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Our stay at the Crowne plaza was a perfect choice for our holiday. Thehotel, the room and bathroom was so clean and also smelt clean, thestaff were also very helpful and polite. We also had dinner at thererestaurant and drinks at there bar, where we found it to be very modernand clean. If we were to visit ny again there would be no other choicebut to stay there again.

There is nothing bad to say about this hotel. We accidentaly knocked alamp off the table and broke it, we were a bit worried as it lookedexpensive, but when we told the staff, there was no fuss and they didnot make us pay for it. For anyone visiting ny and looking forentertainment donot buy tickets for a comedy show if someone trys andsells you them as your walking down the street, we did


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff was very helpful, kind and always had a smile to make you feel welcomed. The room was wonderful just as the description on the website. I would highly recommend this hotel to anyone planning to stay in New York. This would be my hotel of choise !


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

great cost-benefice!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

location and comfort


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The crowne plaza was a great choice. The location, food and staff were excellent. I'll be planning another trip to New York and will definately stay there again


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 5 Comfort

excited location in the heart of times square we were on the 30th floor and no noise from the streets. hotel 5 star if in ireland would stay there again we had 2 double beds loads of room fab beds to sleep inn

do not use the phone in room had to make a call to ireland 5 mintures cost $28.poor tv channels to watch which is surpising when staying in nyc


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everyone was very friendly. The lobby was beautiful and the rooms were great at a very good price.


Staff: 4 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I love that hotel, especially the location.


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel was excellent. The service was the best possible


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 5 Comfort

we read a few negative reports on the web page but we found everything to our satisfaction. funishings in the room,comfy king sized bed.beautiful bed linen etc


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 5 Comfort

My room-- peaceful/private and wonderful view. A charming chamber maid.

1. The way two nights were at reasonable prices and the thrid was almost double the other two together. I was warned, but what was I expected to do? Move for the thrid night? Come off it...2. The new (?) bar is ill-placed: when there is a reception it is impossible to hear/speak to staff at receptions


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

it was well situated in ny

when we arived there was a bit of dirt on the top sheet so we removed the sheet


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort

Cleanliness and friendliness of staff and location

Small lobby


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 5 Comfort

The location is excellent. The handicapp accessible room made getting around very easy and the size and accesibility of the bathroom was great. The staff was very friendly and helpful.


Staff: 5 Staff Clean: 5 Clean Value for money: 3 Value for money
Services: 5 Services Comfort: 5 Comfort


Staff: 3 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort


Staff: 4 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort

location - great room and bed - great view

agents were a bit overwhelmed - long queue at check-in - have to pay for all extras (internet access, pool access, etc.)


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort

Central location - staff in the main helpful - very nice nice reception and lounge area -- plenty of space in room with spacious bed and very nicely decorated and furnished --Room was cleaned daily to a very good standard-- Restauarnt food somewhat expensive but there are plenty of very good Deli's nearby offering buffet breakfasts etc at a reasonable price.

I made use of the complimentary swimming pool area during off peak times--The use was limited to one outer lane for hotel residents and the water was on the cold side.Also the steam room and sauna area in particular would benefit from a makeover/refurbishment.I am unsure as to whether the Hotel is responsible for this area or if it is independently run by the new york sports club


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 3 Services Comfort: 5 Comfort


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort

The comfort feeling inside the rooms


Staff: 5 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort

a cozy bar at the loby


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort

Location


Staff: 5 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

the location


Staff: 3 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort


Staff: 4 Staff Clean: 5 Clean Value for money: 3 Value for money
Services: 4 Services Comfort: 5 Comfort

Very well located hotel for downtown visitors

New York hotels are now overpriced amongst other world capitals


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 3 Comfort

location very convenient, closed to everything

my room was backing the staff's elevators, so very noisy during days and nights


Staff: 3 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort

Great location and good quality for the price, probably because the restaurant and bar still hadn't opened after the recent refurb. Really comfortable room and great view of Times Square. Loved the whole experience.

Staff were ok but could have been more polite. The hotel was so busy that there just didn't seem to be enough front desk staff.


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 2 Services Comfort: 5 Comfort

No hot water for over an hour in the morning with temperature in theteens. For $300 per night we minimally expected clean sheets and awarm shower.


Staff: 5 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 4 Services Comfort: 4 Comfort

The convenient location.

There was no mini-bar and the internet fees were quite high.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

good location

ventilation control in room


Staff: 3 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 3 Services Comfort: 5 Comfort

Location, location, location


Staff: 2 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 3 Services Comfort: 5 Comfort

Location of the hotel and comfort of the room.

The room was not ready at 3pm for check-in. Reception tried to charge $20 more than booking.com rate and give us a room with one king instead of the two double beds.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 4 Services Comfort: 4 Comfort

Location was very good, room was very clean and nice, concierge were very helpful and friendly

Price


Staff: 4 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 4 Staff Clean: 5 Clean Value for money: 2 Value for money
Services: 4 Services Comfort: 4 Comfort

The location of the hotel is perfect.


Staff: 3 Staff Clean: 5 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 4 Comfort

breakfast quality and spotless clean hotel room

difficulty with hotel reception to get booking price accepted,initially they put a higher price in, but finally hotel management accepted booking price.Missed also restaurant facilities (no dinners served),services limited


Staff: 3 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 4 Comfort

perfect location

the hotel staff could be much more friendly and custom-oriented


Staff: 3 Staff Clean: 4 Clean Value for money: 2 Value for money
Services: 3 Services Comfort: 4 Comfort

the location was excellent

the reception staff were rude and it was expensive given the service


Staff: 2 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 4 Comfort

Nothing

The staff was ruud.