Staff is freindly and accurately listen your question and try to help you, even when you bad know English. Pizzeria is quite nice! Hotel's rooms are clean and have everything is needed (except refrigerator, but it's normally). And in general they are big and comfortable. And of course, location is very nice! CTA metro station is in several steps (... what people say » way to airport), bus to Navy Pier is quite near, Sears Tower is viewed from the window, and Museum Campus, Grand Park and Michigan avenue in 15 minute -
The friendliness and courtesy of staff. And the parking! It was wonderfully priced to have the car so accessible for our meetings off site. I also must say that though modestly appointed, it was very clean and the linens were in excellent condition.