DoubleTree by Hilton Hotel Boston - Downtown Reviews

821 Washington Street (Boston) 02111

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close to everything

carpet in the room needs updating

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Friendly staff, cookies :)

Room felt somewhat outdated.

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welcome cookies!!! starbucks location very helpful staff

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room location

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The staff were really friendly. The hotel was functional and clean. The access to the YMCA gym and classes was fantastic- I used it and loved it! Great location next to a tube stop. Welcome cookie was lovely

The rooms were dated, the price is high (but in line with the cost of other hotels in Boston). A little shabby but suited our visit.

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friendly staff and good disposition

no breakfast included in the cost of the room

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Friendly staff and location of hotel.

Nothing.

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Close to the "t" and proximity to down town & also the parking.

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Good location for access to Downtown, airport, parks etc. The staff were friendly, helpful and efficient and the room was clean and comfortable.

Even with the help of the excellent bellman, getting a taxi took at least 20 mins each time. Also charging for WiFi in a quality hotel like this is unacceptable.

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Location and price

No room safe no fridge in room

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The location of this hotel is very good for the tourist. Downtown Boston is not vast ares so during my 2-day tour in the city I didn't use any transportation, merely on foot. The hotel is about 20 minutes walk from the starting point of the freedom trial, and along the famous trial I could see everything I wanted to see. And the condition of the room is wonderful, also the staff are friendly. This is a good hotel and I will definitely choose it for my next tour in Boston, hopefully with a friend...

The same with every hotel in that area around Chinatown, the price of the lodging is not cheap.

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Staff was very helpful

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Comfortable, fast and convenient for Boston Marathon. Staff really stepped up to help serve those who decided to remain in the hotel in the aftermath of the marathon bombings. Even the doorman was working to bus tables at the very busy restaurant!

I don't like being booked into a handicapped/accessible room without being told that is what I am getting.

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Very good location, nice staff, clean room with plenty space.

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Staff was great, rooms were good and well-kept. close to theaters. Would go there again.

Restaurant fare was only adequate and it's a little around the corner out of the way if you don't know Boston. It was fine for me as I know Boston well.

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Everything was fine, even a bit more from my opinion, the black guy who was cooking omelets is a wizard in it.

They tried to get some more money from my card, fortunately they can't before we figured out and fixed the right sum.

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Very nice hotel with clean spacious rooms and very helpful and friendly staff. Location is not very central, but still good. You can walk to the Public Garden, quite far from Beacomn Hill and waterfront though.

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Double-tree had the most comfortable beds out of all the places we stayed on our trip. The people working at the careline were excellent, quick to act upon requests and with good humour.

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Location was fine. Price ok. Rooms clean and comfortable.

Hotel foyer is drab and not very welcoming. No cosy corner to sit in. No free coffee corner.

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Location

Noise

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Layout of the hotel. Security measures. Proximity to restaurants and night life.

Size of the rooms were too small.

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Extra charge for wifi in the room!

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The convenience of the rooms were excellent.

The windows did not close properly. The joints of the tiles were empty.

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Staff were nice,room was clean

Noise level in the room was terrible ,as was the heating and the view from the window was HVAC Ducting and a car park.For the money I paid I expected a bit more

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I prefer the location and facility.

I donot like the bed,it is too soft.

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parking was $43 a night

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Close to transportation, though the area itself was rather poor (right across the street from a hospital).

Only a desk chair in the room, no comfortable chair to sit it. Wifi in lobby only. Breakfast not included. Rate very high for the room we got.

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The pool hours are terrible and shared with the YMCA!!!

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We were charged full price for a run down room. The hotel was under construction which we were unaware of, or we would have stayed elsewhere. I felt cheated and lied to.