If there was an option to give the staff more than a 5 + rating then I would. Thouroughly enjoyed my long weekend here and the staff were remarkably helpful and pleasant. I would hope this gets back to them and they can be commended for this.
Lucia was fantastic and if she is not the Duty Manager then she should be ! Very helpful, very polite and couldnt do enough to make us feel at ease or help us in any way. Also a big thumbs up to the young blonde haired gentleman porter type chap who was v - Michael
Close enough to all the facilities i required but far enough away from the hustle and bustle of Newcastle - John
Absolutely everything. From Michael on the desk who was very, very helpful to all the staff in the Verve Restaurant, who were exceptionally good. - Ruth