we got upgraded to a suite due to the comtemperary rooms being overbooked. the room was beautiful, the size of an apartment and the staff couldnt have been more apologetic. it was comfy, clean, warm, and road noise was minimal considering how busy it was. i love this hotel! ive stayed in the palace in a standard room before, and it was excellent! i... what people say » would not let bad reviews put you off. - I was astounded when I first entered the Reception. It was a magnificent and beautiful Reception. The Receptionist was lovely and attended to every need. Then we got to the room and it surpassed all expectations. I've stayed in hotels in Manchester for 20 odd years now and this hotel is the best.