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The Diplomat Hotel Reviews
2 Chesham Street (London) SW1X 8DT

These reviews are submitted by guests who stayed at The Diplomat Hotel. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff

Room small, but otherwise excellent.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Warm ambient ,decoration typically London style.Is a small hotel type boutique ,friendly staff high quality of service .The area is superb,very exclusive and private and you have all the services near by, including nice restaurants and clothing stores,

Carpet floor ,accumulate some humidity , I rather leave wood floor ti´s clean and looks better.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location Friendly staff Clean rooms Price Breakfast Wifi in the rooms

Doors of rooms were old and needs to be renewed Elevator was old Heating of the rooms were poor Windows of the rooms were old and needs to be upgraded


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very nice and friendly staff, cosy hotel and the location is safe because it's near some embassies. Also good for shopping from Sloan street and Harrods

The room and the toilet are small, as most of London's hotels. Also the left old and tiny. I would prefer if they provided a porter for the luggage.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff are considerate, friendly, most helpful and willing. Bed beautifully comfortable. Temperature in the hotel was quickly adjusted to a sudden drop in temperature. Tv easy

My shower unit was the worst I have experienced. Difficult to get into, a fixed shower head from a great height. Uncontrollable sudden changes of temperature. IT IS VERY SMALL BUT COULD HAVE A MUCH MORE USER FRIENDLY ONE INSTALLED THERE. I suggest the manager tries it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Perfect value for money in upscale London. Service, perfect. Staff willing and helpful. Would highly recommend this hotel. Made our almost week long stay a great experience.

Absolutely nothing to complain about.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful. The hotel was clean and breakfast was excellent


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Really nice little hotel and very reasonably priced. Quiet but easy to get to and convenient for the city centre. Decent breakfast and the free Wi-Fi was a big bonus. Would recommend it.

It's not a top luxury hotel, but nor is it priced as such.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great boutique hotel in a lovely, safe, upscale neighborhood in London within walking distance to Victoria Theater, shopping in Westminster & the UG. Budget-friendly considering the outrageous hotel prices in London. The staff was very courtesy & helpful. Our room was clean, spacious & comfortable. We will return.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly staff! I was provided with an upgraded room without additional payment. Large room with all facities. Nice breakfast! Exellent for city tours - everuthing is close! Very good and calm city district

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great value, facilities excellent, breakfast was first class.

Lift could be more modern.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Building was great in impressive location.staff were excellent and friendly. Churchill room was spacious slightly dated but welcoming.

Parking was no existent or very expensive.prepare to pay about £35-55 per day . bathroom was big but toilet a little small.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

On arrival, we were upgraded to the Kensington Suite which was absolutely marvellous. The staff were extremely efficient and friendly - it was a pleasure to stay there.

Nothing at all!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was nice, clean and pleasant. The bathroom was very clean, very nice and the towels were soft. We felt at home. Also - there was a drinking water facility on the floor. The room dad a big balcony. The breakfast was good, also it lacked of fresh vegetables .


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great location in Belgravia, London.

No air-conditioning.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Every think ,thay help me wvonderfull hotel


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great friendly & proffesional staff. Close enough to tubes and the hussle & bussel but far enough away to enjoy some relative quiet. Have never seen so many super cars in one area ever, any where I have been in the world. Great hotel and stay!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Clean and tidy, good service.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location and friendly staff, and the breakfast


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Small room. Small bathroom.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very friendly. I was upgraded to a nice room. They gave me a room straight away even though I turned up early.

The breakfast room was very crowded and some people had to wait before being seated.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Good location for Chelsea and Victoria. Staff very friendly and looked after us well.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

bed - very comfortable, breakfast is good, stuff is friendly and helpful, free wi-fi, great location

tiny room, tiny stairs to the 4th floor - fine for young people, not carrying big trunks, but may be a problem for others.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The design of the hotel, menu for the breakfast, hospitality

Maybe it would be a good idea to prolong the breakfast time till 10:00


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Decor needs fixing in places.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Cosy atmosphere, friendly staff

Small room size


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Charming staff, great location. Very good breakfast . Would definitel stay here again.

Bathroom was a bit of a squeeze and the sink took a long time to empty.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the staff couldn't be more helpful, room was lovely, breakfast good and piping hot, plan to stay again September for last night of the Proms, location brilliant for where it is in the middle of \Belgravia x


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff,location, character of building.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I don't know how I got such a good room rate in such a nice hotel in an excellent area with extremely helpful staff.

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff is amazing. I've stayed in many hotels in London and they are the best. It offers great value for the money it's located in the heart of Belgravia. You won't find any other such smart deal in the area. It has everyhing you need.

There is nothing I didn't like really and I've stayed there several time.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

From 22 to 24 of February 2013. Location is great, friendly staffs, generous breakfast. We could keep the room till late in the afternoon before leaving.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The Location was excellent - a very safe area and beautiful buildings all around. The staff were friendly. The service at breakfast was excellent. The breakfast was cooked to perfection and the service was fantastic. The hotel had a relaxed feel. The beds were very comfortable and the heating in the room was just righgt

Nothing. It was all good.There is no bar but if travellers want a bar they should stay elsewhere or visit some of the excellent wine bars only 10 minutes walk away on Elizabeth Street.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

The included breakfast was excellent. The staff on when I arrived were excellent and extremely helpful in taking my bag to my room as it was on A floor without a lift. Bed was very comfortable.

Lady on the desk The day I checked out was rude inattentive and wasn't pleasant it may have been her culture but I didn't appreciate it. Milk as a powder time to get uht sachets ditch the powder. Shampoo and gel was like dish washing liquid no conditioner to make up for it.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

The subway from Heathrow goes directly to the Knightsbridge Station, from there you can walk to the hotel.

The distance to the next Tubestation is a little bit far, especially with luggage.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

- Breakfast - Water cooker and tea in room - Size of room

- Cleaning lady did not knock before coming in (twice) - Room was in basement window on top was blurred and did not let enough light in


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Location and staff.

Size of room, elevator


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Location

Quality of breakfast


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Room was very tired. Walls very thin (could hear snoring!). Not exactly as I was hoping from the description.


Staff: 3 Staff Clean: 3 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

The location was perfect

The Wallpaper was peeling off the wall. It was very noisy we had trouble sleeping. In one room the door was damaged, there were holes in the door. Our rooms were located underground and thru the tiny window we had a 'fabulous' view at the garbage bins in the backyard of the hotel. Furthermore it was very cold in the rooms since the heating was not on. All in all a very very unpleasant experience. Not recommendable at all.


Staff: 3 Staff Clean: 3 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

Good breakfast with bacon! Big room.

Furnishings a little worn. Low water pressure in shower. Old TV.


Staff: 3 Staff Clean: 3 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

Bed was comfortable

Badly needed decorating. Shower was very confined. There were hairs in the plugs. Shower tray filled up with water while taking a shower (despite removing hair in plug!)


Staff: 3 Staff Clean: 3 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

The staff was really friendly and helpfull and localization for visiting London very good and peacefull and safe.

In the 3 stars hotel was no fridge, the room was very windy, was in the attic, the bathroom in dust and dirt, old paint everywhere. Very strong smell of cigarettes.


Staff: 3 Staff Clean: 3 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

All hotel needs a serious refresh


Staff: 2 Staff Clean: 2 Clean Value for money: 2 Value for money
Services: 2 Services Comfort: 2 Comfort

fair location in central London

i stayed in a single room, don't know about double room or others... except its location, I had nothing to be favorable to this hotel... hard to recommend especially for a single traveler!