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London City Suites Reviews
42-46 Chiswell Street (London) EC1Y 4SB

These reviews are submitted by guests who stayed at London City Suites. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We booked a room at London city suites but they kindly upgraded us to the Montcalm hotel which had great facilities and amazing friendly staff. When we entered the Montcalm hotel, we were informed that we had been upgraded again to a family suite which had a lounge area, a comfortable bed and 2 bathrooms. Very happy with this, it was a wonderful place.

N/a


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The welcoming staff

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

- Beautiful building & reception - Nice attentive staff - Good location - Nice-looking room - Free internet

Hotel is supposedly 5-start, and certainly looks it, but could improve in various (simple!) ways: - Our room door slammed when other people opened and closed their doors, waking you up unnecessary early - Shower poorly designed: You couldn't turn it on without getting soaked with ice cold water from the overhead showerhead - Very noisy A/C. - Extremely hard pillows - Too few hangers and hooks


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent welcome and attentive staff, luxurious, clean, very well appointed. Absolutely lovely.

nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Well presented and very nice looking hotel


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very friendly staff.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

very clean hotel and nice staff. My was room was very comfortable.

small room. far away from tourist interesting sites.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very confortable room Excellent conciergery All services are available

None


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

5* hotel located northly in 'the city', at junction east end - city - soho. This is a nice location, especially if you like to visit London a bit atypically. Because of the location it's actually quite a lot cheaper than a comparable hotel in Westminster / Mayfair / Chelsea. I can't think of any other reason. Good service, really friendly staff, rooms were perfect and serviced twice a day.

Nothing really. * This is not the perfect hotel if you want to be within walking distance of the most popular tourist attractions located in Westminster etc.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

good location, pleasant staff, Chiswell dining rooms nice

rooms tiny, breakfast way overpriced


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great personal touches

None


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

There was a disaster on the first morning - at 6:45 water started pouring through my bathroom ceiling but the staff moved me to another room and upgraded my package to make up for the inconvenience caused.

The location of the hotel was on a busy road and the traffic noise was constant but that's unavoidable in London and its location in terms of where I needed to be was excellent.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff, location, welcome fruits

room was a bit narrow


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Luxury Fantastic service, staff were all great

Breakfast not included. Single room was tiny - a 3 digit price for a single bed and a piece of carpet really, however expensive that small piece of carpet was. Wifi was slow.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything, great note, great price

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything very good!

Taxi can't find this hotel by GPS. Signs London City Suites you can't find. Reception location near the signs The BREWERY!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Perfect staff, really good facilities. Excellent level of service for this price.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The bed was very comfortable and was a very nice room. We havnt been away without the children for a long time and this was lovely.

The shower was a nightmare. Very poor considering the rest of the room standard. Very poor in what was a lovely room.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Some street traffic noice early in the night but overall very quiet. Nice touch with bottle of water and selection of fruit. Good location as it was close to where I was attending a course. Cinema just next to the hotel and two restaurants belonging to the hotel across the street.

Pillows not that comfortable. Didn't enjoy sitting at the pass in the Jugged Hare the first night being a female dining alone and having to sit on a high stool while dining as they didn't have tables available but not all tables were occupied.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Professionalism and courtesy of the staff. Quality accommodation.

Just a little out of the tourist area


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Amazing service, lovely room and very friendly staff. We had problem with connecting iPad to TV, member of staff was there in no time and sorted it out.

The bed was too soft.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything especially the staff. Very professional & friendly.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

reception staff were prompt, nice bathroom, very clean. Nice fruit and amenities in the room.

Room size not great, pre-reservation money is taking far too long to be allocated back to me, the bed was not superior in size, shower wasn't easy to make colder, shower above bath not easy when 183cm tall.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

- Very qualified staff - Appearance of the facility - Interesting history of the building

- The layout of the facility and extended route necessary to get to my room was challenging. - There were spots in the bathroom with pealing paint.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The warm and very attentive and helpful staff. The location

The room is small for single. Shower/ Bath Tub is small. No free daily bottled drinking water provided. The hotel is like a maze, its hard to navigate. I'm always missing my way back to my room and going to the reception, restaurants. So confusing.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful and friendly. Clean and comfortable hotel. Great value. I highly recommend this hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room was excellent and clean. The staff made you feel very welcome and would do anything for you

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Service from all front of house staff was exceptional from the moment we were spotted by a porter a bit lost on arrival through to a birthday cake in the room (it was a 60th celebration weekend) , organising taxis,returning stuff left in safe all of us in our party were really impressed.

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel itself was very nice and the location was very good. The staff were excellant.

We had a street facing room and the noise from the street was loud during the night


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel was well placed for London City and you could walk from several underground stations.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Fantastic


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendliness of staff and welcome. cleanliness and overall impression.

the rain style shower head in room 118 would be a lovely feature, if usable. Unfortunately it poured over the edge of the shower guard which had a huge gap between the partitions anyway. It flooded the bathroom whenever we took a shower.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location, staff reactiveness

Room quite small


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Only a short walk from Barbican underground. Staff were always friendly, welcoming and more than willing to help. Loved the 24 hour weather forecast left on the bed! The hotel's umbrella came in handy too.

Room was smaller than expected and it seemed to be a small double.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great old world character of building, yet new & modern facility! Luv it. Nice touch with the fruit bowl welcome. Weekend deal was great value for money!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great staff, very good accomodation, good facilities


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Just a Great Place, and to Top It All, a great GastroPub serving fab foods


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The whole stay here was amazing , the staff where brill the hotel was very clean and very nice nothing bad to say about the hotel I will defiantly stay here again


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I could find no drawbacks to our stay at London City Suites. The staff were very attentive and made us feel special and would rate this Hotel 10 out 10!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the staff

the bar


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The wonderful Staff, the whole place is very clean and the value of the suite I totally recommend staying at this hotel. Moreover mr Elias was a very professional in all aspects. I will restay next time with them and I'll also get WOW suite.

The room location was a little tricky I would recommend an clever IT system for the guidness internally . RF tags will do it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We liked everything , the staff and service were amazing ...again , Thank You ...again

The beds are a bit Princess and the Pea ... really high & soft


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very helpful and proffesional staff throughout hotel. Really friendly atmosphere. Very comfortable room. Very attentive duty manager (lisette) who was always on hand to help with any questions we had.

Nothing to dislike at all, not the biggest room in the world but no problem with that


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The overall appearance was very good. The staff could not have been more helpful and pleasent.

Finding the room after a day and night out was a bit difficult.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very helpful friendly staff. Good coffee maker in the room was very appreciated.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

It was my partner's birthday. i told the hotel, they upgraded us an we had a fantastic time, we especially loved the club room. Thank you. we will most certainly be back


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The service from start to finish was first class, the rooms were as to be expected from 5 star accommodation. Concierge was helpful & cheerful , reception team were helpful & cheerful. I feel a congratulations is in order as it is not often that a hotel gets it just right.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful and friendly welcoming. They made sure everything was to our liking the first room we had was excellent the bed was so comfy. Cleanliness was exceptional. When asked to change rooms we were moved within 15 mins .

The second room we had was at the back of the house and due to the constant hum of an air conditioning unit outside I had bet little sleep.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

we could not have asked for better service,the staff were so helpful and friendly.my boyfriend works for a large company which has offices in London and has already made plans to use this hotel for future stays


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent - although we were across the road in the sister hotel Montcalm at The Brewery

Rooms were just that little bit cramped.