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Rafayel Hotel & Spa Reviews
34 Lombard Road (London) SW11 3RF

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These reviews are submitted by guests who stayed at Rafayel Hotel & Spa. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything

nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

This is one of my favourite London hotels. Very smart, spacious and comfortable rooms with modern technology and excellent workspace. Restaurant gives you 50% off a la carte.

Room 209 had noisy fan in ceiling. Had to change room at 3.15 a.m. on first night. Hotel applied just a 3% discount - no longer do I feel like a cherished guest. It's a pity.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

This is the second time me and my girlfriend we have been to Rafayel and we loved it. One of te best hotels in London. The facilities are amazing and the staff are really nice. We planning to go back soon.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I liked the layout of the bedrooms, everything was very modern. I had a facial in the spa and it was lovely. Staff was very well spoken. Food was absolutly amazing. And the views were great. Would stay again.

Im a light sleeper so at night the air con was really loud even though it was off. The food and spa treatments are very expensive but u get what u pay for. The location wasent great but makes up for it inside.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Todos son muy buenos. Queremos venir aqui otrovez Muchos gracias por los servicios , cómodo y hospitalidad.

Nada


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The Hotel in London for value,situated on South of the river only stone throw from Chelsea with great walk way along the river, people still confuse South with Canary Wharf . If it was in 'centreville' it would compete with Sanderson. Rafayel is one up over Sanderson, the price is 1/3rd of West End, I really don’t want to pay thrice higher for far less service, I feel Rafayel is far too sensitive of its new status as class act and is unaware of its strengths, take advantage.

Too good to be true, unaware of success and this is their biggest impediment but good for customers.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel Rafayel is a class act, it is grand design that mixes latest technology without being over bearing, and architecturally this is one of the finest hotels for the quality and the price I paid for. I took a suite and 223 is one great suite, it is huge and the facilities are immense. I would had to pay three or four times the sums I paid here in the west end, I never believed in their slogan of affordable luxury but it seems that luxury is available affordably at Rafayels. Five star hotels

SPA once fully functional that would be cracking


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I was very concerned as I had read few reviews about the location. I think location vise it on one of the best find, few minutes from my favorite haunt Blue Bird on the Kings Road. Locations is more than offset by unimaginable luxury of the rooms and the size of the corridors, immense public areas for a small hotel likes this added character and class to our entire stay. Very few hotels attract me to stay two evenings in a row for food and spa, this definitely did, will stay in future.

The front desk rarely gets support, in my four days I rarely saw any manager, on some occasions I insisted for few enquiries where someone emerged from somewhere nearby to talk to me. Hotel needs like any top Boutiques senior staff to interact with their clients. Managers are far from action, left my review email to the owner, I expect improvements in my next May visit, what a shame sans this issue, hotel has a potential to beat Blake’s of Kensington hands down quality and price.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Spacious rooms and bathrooms, very comfortable beds, great views, sleek and modern decor, tastefully furnished, very helpful staff, fulfills its promise on its ecofriendly nature. Even though the hotel is brand new, it has a fantastic prompt-time proactive staff to troubleshoot & attend to you whether hooking up for internet or working the shower jets when you're not a gizmo-and-gadgets person! Overall, a repeatable experience. Thanks Rafayel. I'll be back in the summer on my next visit!

Can't say there was anything negative!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

This is a really great boutique hotel, I recently stayed there whilst a trip to London and was really impressed by the quality and level of service provided. The size of my bedroom was much bigger than I had expected and the jet shower in my bathroom was amazing. The wifi internet is free and the room movies and mini bar were not overpriced. The ambiance of the hotel is chic and modern which I really liked and made a change from the norm. Had a great night's sleep on a really comfortable bed.

Battersea is perceived to be far though it is not, 10 minutes from Kings Road


Staff: 5 Staff Clean: 5 Clean Value for money: 3 Value for money
Services: 5 Services Comfort: 5 Comfort

super friendly and helpful staff best nights sleep in months rooms spacious

price quoted on internet not price paid website said all rooms have river view - ours was of a busy road with no water in sight


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

The room was nice and stylish The hotel had great decor

I didnt like that for all the money we spent we didn't even get a complementary bottle of water. Or any discounts for drinks at the bar. The spa/gym area was tiny and awful. Couldnt believe this made a 5* standard The pictures on the website completeley didnt match up to a lot of areas on the hotel


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

We were giving a ground floor room which was directly beside the exit and had people passing our window constantly. We had to close the blinds all day.The room also had a large dark stain on the carpet. Quite disappointing as its quite an expensive hotel.

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London City Airport 16.51 Km
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Gatwick Airport 35.88 Km
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Convention Centre
Chelsea Flower Show 2.25 Km
Earls Court Exhibition Centre 2.48 Km
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South Kensington 2.66 Km
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