Reviews Rafayel Hotel & Spa - Write a review | Lets Book Hotel

Rafayel Hotel & Spa Reviews
34 Lombard Road (London) SW11 3RF

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These reviews are submitted by guests who stayed at Rafayel Hotel & Spa. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the hotel decor is fabulous very clean our bedrooom was very comfy

the spa was great just to small


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

rooms with A view

far ot of the center


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

room was lovely, large and a proper designer boutique feeling. Good mini bar and tea/coffee making in room good

The service in the breakfast room was slow, tables unclear, staff fairly useless, unwelcoming and inefficent. Buffet ran out of almost everything. A big let down compared to the reception staff.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff Hotel room and great bed Location by the water Cleanliness

Pillows in the room Some Spa staff not able to speak English Not so easy to get to, taxi is best but expensive


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

quality of fixtures and fittings


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the spa was good value for money if using the deals available

the minibar was over-priced


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Modern, clean

Didn't have any character


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Amazing spacious rooms. Spa is so relaxing and good value for money.

A little far from everything but the hotel runs a fantastic shuttle service to the nearest tube and rail station.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room service excellent. Spa lovely and room comfortable. Pleasant staff and couldn't do enough really helpful. Thank you for personal touch.

Hotel beautiful but good bus service yet not much nearby. Should promote nearby restaurants etc


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very impressed with the quality and level of decor/facilities in the room

n/a


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice view to the river (if such room), good quality of beds, shuttle to main tarin or metro station, fit for long walks along the river.

Loud in the morning from the cleaning staff, have to pay to watch movies.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

nice & quiet place.. very wide room..free shuttel to station

far away from underground and bus station.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Brilliant shuttle service very friendly and helpful.

Bit disgusted I was charged over 20 quid for two frozen pizzas


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Really friendly and helpful staff...nothing was too much trouble. Shuttle service to underground station a real bonus - would probably not have stayed without it as the walk to the nearest station took a while.Spa looked amazing, really sorry I didn't have time to experience it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room is super spacious and big windows - natural light. The restaurant by Thames is a perfect place to have your breakfast or dinner. Excellent food! Brilliant experience!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel/room/bathroom / duvet all excellent , hotel let us drop bags early so we could go exploring, can book free shuttle to train station, tv channels were good, duvet was feathers. Bathroom was large, shower was excellent after a full on day, shuttle driver was a very friendly man a +++

Drinks in mini fridge were expensive so took our own from sainsburys ! :) one lady on reception want as helpful as the others.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful and friendly. The facilities in the room and the hotel itself. The view overlooking the river.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Cleanliness

Location


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Clean, contemporary, comfortable, the upgrade to the apartment and the main ruling that we could take our dogs in :)

Having to be escorted to the car when I needed something out of it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great view from room overlooking Thames and London Heliport. Lots of nice little touches in room such as over-bed mood light, TV in bathroom, integrated sound system with iPod, roomy shower and well equipped mini-bar (watch out its pricey if you get carried away!) Great location, 15 mins from Victoria in a cab. Hotel bar was fantastic in the sun sat on the embankment and the barman had a great sense of humour.

Nothing major at all. All the little things were outweighed by the general excellent quality of everything else.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly staff, spacious rooms, half price restaurant

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I love everything about this hotel and that's why I regularly stay here


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

views from room were amazing card and chocolates in room on arrival for our anniversary was a lovely touch, we were made to feel very special


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was excellent and the staff were very professional and courteous

I didn't like that I couldn't get a spa treatment and I called a week before to book it. The breakfast was very expensive and should have been included in the room and also the parking every time I left the hotel and came back I had to go in reception and can I park back my car in the car park. Also the restaurant drinks were expensive I brought a shot Yager bomb and it came to £12 very expensive for a shot


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

A very comfortable clean hotel with staff that were extremely courteous and attentive at all times. I liked the complementary taxi service to the nearest underground or overground rail network and the fact that the hotel was well sited on the bank of the river Thames. The hotel also also has an underground car park and I will use this as my future hotel of choice in London.

There was nothing to dislike about the hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Clean and modern facilities Breakfast overlooking River Thames at Chelsea. Free shuttle to Clapham Common.

Airconditioning in room - was not able to reduce below 19c degrees. Unable to open windows to get fresh air.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was a bit cold when coming out of the shower.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel was good

rooms a little small. location a little far from things


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Quality finish and style in rooms! Overall luxurious look and feel! Shuttle service to and from local stations!

Aloof staff on chek in, one of whom was clearly training a new receptionist and was condescending and rude to the trainee in front of guests! Not much sound proofing between rooms, the sounds of doors shutting, toilets flushing and taps / showers running were disturbing during the night!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Bar resturant staff were excellent. .Medin was great..so was the blonde polish lady (not sure of her name sorry)

Bed....but its a individuals choice that one


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were really helpful and made us feel very special.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Views from the room!

Dog barking continuesly through the night and a VERY noisy fan in our room that was constant!!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

very funky hotel very nice room the room had amazing views


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly staff Good food lovely room

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

friendly staff, Good food, Nice views from the restaurant


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I was lucky enough to benefit from a good price. Room was good but not the best view. Clean & comfortable - would have liked to take advantage of the spa but I was too busy

Needs to have shampoos creams etc as small bottles not large ones screwed to the wall - gives it a travel lodge feel and let it down - no shampoo - if I had been with my husband he would have used my expensive shampoo which would have annoyed me.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was very spacious with a lovely bathroom and massive comfortable bed. The staff were very attentive and the shuttle service was very useful.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The friendliness was exceptional for a city hotel. It was striking how happy the staff were at their work. I will stay again and it will become my London hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel staff were helpful and friendly. The facities were superb.

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything

nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

This is one of my favourite London hotels. Very smart, spacious and comfortable rooms with modern technology and excellent workspace. Restaurant gives you 50% off a la carte.

Room 209 had noisy fan in ceiling. Had to change room at 3.15 a.m. on first night. Hotel applied just a 3% discount - no longer do I feel like a cherished guest. It's a pity.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

This is the second time me and my girlfriend we have been to Rafayel and we loved it. One of te best hotels in London. The facilities are amazing and the staff are really nice. We planning to go back soon.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I liked the layout of the bedrooms, everything was very modern. I had a facial in the spa and it was lovely. Staff was very well spoken. Food was absolutly amazing. And the views were great. Would stay again.

Im a light sleeper so at night the air con was really loud even though it was off. The food and spa treatments are very expensive but u get what u pay for. The location wasent great but makes up for it inside.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Todos son muy buenos. Queremos venir aqui otrovez Muchos gracias por los servicios , cómodo y hospitalidad.

Nada


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The Hotel in London for value,situated on South of the river only stone throw from Chelsea with great walk way along the river, people still confuse South with Canary Wharf . If it was in 'centreville' it would compete with Sanderson. Rafayel is one up over Sanderson, the price is 1/3rd of West End, I really don’t want to pay thrice higher for far less service, I feel Rafayel is far too sensitive of its new status as class act and is unaware of its strengths, take advantage.

Too good to be true, unaware of success and this is their biggest impediment but good for customers.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel Rafayel is a class act, it is grand design that mixes latest technology without being over bearing, and architecturally this is one of the finest hotels for the quality and the price I paid for. I took a suite and 223 is one great suite, it is huge and the facilities are immense. I would had to pay three or four times the sums I paid here in the west end, I never believed in their slogan of affordable luxury but it seems that luxury is available affordably at Rafayels. Five star hotels

SPA once fully functional that would be cracking


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I was very concerned as I had read few reviews about the location. I think location vise it on one of the best find, few minutes from my favorite haunt Blue Bird on the Kings Road. Locations is more than offset by unimaginable luxury of the rooms and the size of the corridors, immense public areas for a small hotel likes this added character and class to our entire stay. Very few hotels attract me to stay two evenings in a row for food and spa, this definitely did, will stay in future.

The front desk rarely gets support, in my four days I rarely saw any manager, on some occasions I insisted for few enquiries where someone emerged from somewhere nearby to talk to me. Hotel needs like any top Boutiques senior staff to interact with their clients. Managers are far from action, left my review email to the owner, I expect improvements in my next May visit, what a shame sans this issue, hotel has a potential to beat Blake’s of Kensington hands down quality and price.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Spacious rooms and bathrooms, very comfortable beds, great views, sleek and modern decor, tastefully furnished, very helpful staff, fulfills its promise on its ecofriendly nature. Even though the hotel is brand new, it has a fantastic prompt-time proactive staff to troubleshoot & attend to you whether hooking up for internet or working the shower jets when you're not a gizmo-and-gadgets person! Overall, a repeatable experience. Thanks Rafayel. I'll be back in the summer on my next visit!

Can't say there was anything negative!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

This is a really great boutique hotel, I recently stayed there whilst a trip to London and was really impressed by the quality and level of service provided. The size of my bedroom was much bigger than I had expected and the jet shower in my bathroom was amazing. The wifi internet is free and the room movies and mini bar were not overpriced. The ambiance of the hotel is chic and modern which I really liked and made a change from the norm. Had a great night's sleep on a really comfortable bed.

Battersea is perceived to be far though it is not, 10 minutes from Kings Road


Staff: 5 Staff Clean: 5 Clean Value for money: 3 Value for money
Services: 5 Services Comfort: 5 Comfort

super friendly and helpful staff best nights sleep in months rooms spacious

price quoted on internet not price paid website said all rooms have river view - ours was of a busy road with no water in sight

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