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Rafayel Hotel & Spa Reviews
34 Lombard Road (London) SW11 3RF

These reviews are submitted by guests who stayed at Rafayel Hotel & Spa. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff were excellent and very friendly. Upgraded to an apartment which was ideal.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Large, clean rooms

Dirty towels used for massage at the SPA


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room design fabulous wonderful bed Amazing bathroom Shuttle very helpful as location not served by tube

Eco room lighting abysmal Do something soon , it ruins the experience


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The professionalism of all the staff. The customer service was second to none! It was clean, quiet, spacious and luxurious. Exceptionally good value for money.

Only one minor complaint: the lighting in the suite was not too user friendly. It was too dark. A very minor point, given all the positives.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very clean room

Lighting was very poor in bathroom and nowhere else was there suitable lighting for make up or shaving


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Modern, comfortable, helpful staff, easy check in/out, shuttle service.

Light switches had bad placement and confusing for quick easy use.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location was great, food was good.

I didn't like the lighting in the room at all. It was far too dark (even with all the lights on!). For women having to get ready and do their makeup for example, it was a nightmare, couln'd see a thing!. There was no point in using the bathroom lighting, because we had had showers and it was too hot in there. Infact when all eight of us got together that evening, it was one of the first things we all commented on. Also, the stair well leading to our room was far too dark.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I had my hen do at hotel Rafayel and we had a fab time, right on the river, it was stunning! they could not have been more helpful. Brilliant hotel to stay at...


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I always stay here when I am in London. The staff look after me very well and the rooms are lovely. This time I got upgraded to an apartment. The food is excellent and you can look out onto the river.

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

A very smart hotel with its own parking which is a bonus in London. The rooms are very high tech and finished with excellent quality materials. Lovely view from our room over the Thames.

As in many hotels, the lighting (whilst lots of them) was fairly dull and tinged with yellow, including in the bathroom, which makes putting make up on very difficult! From a womans point of view, having something close to natural light is a real bonus.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel looks verry good. I like it :) Staff friendly and helpfull.

The hotel is near heliport. Alot of noise. The shower was leaking.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was amazing. The bed was a full super king size mattress and not two smaller mattresses pushed together to make one bed (like so many other hotels have started to do) The whole room was luxurious especially the bathroom. The shower was brilliant and the bath had its own flat screen tv. We have stayed here before and will come again.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff was phenomenal. Every staff member than we came in contact with was superb!! The room size was fine. It was right on the bus line. Food was adequate. The price was terrific.

There was no privacy in the room as it overlooked the parking lot so you couldn't open the curtains and the lighting was very dim. The location was a bit farther out as well. Also my daughter emailed the hotel several times wanting to send us a bottle of champagne and they never responded to her until after our departure.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Fantastic location, the rooms where big and well appointed with everything you would need for a city stop over. The staff could not have been more friendly and did all they could to make my stay relaxing and enjoyable.

nothing, would stay they again without any hestitation


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel has several great Eco-friendly features, it's very luxurious and beautiful, and incredibly spacious, especially for the price, and the staff was fantastic.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Large room Spa bath Friendly staff

Isolated location Expensive food


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I booked deluxe room and get uprgade to junior suite free of charge. Room was really huge with river view. Staff was very nice and helpfull.

Location is not ideal if you are flying from Heathrow airport. Poor and expencive brakfast.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff were really kind and good atmosphere


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The food and atmosphere were very good. the staff were very attentive


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location Parking Great room Friendly & helpful staff Great bar & restaurant

Would have like a river view


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the staff could not be more friendly and helpful


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Enjoyed my stay there. Very friendly staff. Will go there again.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel was spotless, the staff were incredibly helpful and the view from our room was lovely. The free shuttle service to Clapham Common was great and ran regularly. I'd definitely stay at Hotel Rayafel again.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Attentive hotel staff. Were kind and very accommodating when my wife suffered a medical emergency.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The view as well as the staff, spacious clean rooms

Location (not too bad if you have a car)


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel product is just stunning, a great place to stay with unecpected luxury. The east bank location is making it very quiet in a busiy city.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We had booked 2 double rooms for my husband & myself & 2 friends, we were upgraded to a 2 bed apt which was lovely.The hotel was super , the staff very obliging, shuttle was a great bonus.After returning late ( 2.30am) to the hotel & requesting a bottle of wine to the room they were very accomodating even though it was difficult for them. Will stay here again definately .

Didn't stay long enough


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly Staff, Spacious and clean rooms. Great facilities, nice spa. I have stayed here before and will stay again. Very nice hotel and great value for money.

Limited in room dining, poor TV interface. I stayed on the ground floor and it did feel a little bit like a shop window when the curtains were open.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Spacious room. Comfortable. Relaxing.

Spa was really small. No lockers that closed. No Sky Sports to watch the cricket. Shower not easy to use. Rooms overlooked from courtyard or other rooms so care had to be taken when dressing or blinds closed.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room superb Lots of gadgets Shuttle service Excellent Pleasant staff Hot stone massage Bathroom great Good value

Not the best views Language barrier uncomfortable AC faulty Location Spa small Lacked characture


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Almost everything really! Great hotel that is very clean and spacious. The use of space and low level lighting gives a luxury feel throughout and the shower was superb. 44 bus route nearby goes direct to central London. Friendly staff and excellent value for money compared with similar hotels nearby.

The TV in room had a limited number of channels and the interface was not great. The in room dinning choice was poor, only a few main meals that I dodn't fancy much.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I liked my room it was very nice relaxing.

There was no reception in the rooms


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We had a junior suite and overlooking the water, lots of space, comfortable bed. Very friendly staff.

Location was not ideal, but it is by the water, it's quiet and very relaxed for city hotel


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I was upgraded when I arrived and the staff were very helpful The location is great and the apartment overlooked the river - it really was a lovely view

Although I was upgraded, the apartment was starting to age and the corridors were being painted at the time. There were lots of aggressive posters up aimed at the residents but not what you want to see as a hotel guest


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I have stayed before and have always had excellent service and the rooms are lovely. The bar is very nice and it was lovely to sit outside and enjoy the vioews.

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Left a small gift for our 25th Wedding Anniversary a very nice touch.

Could not turn off the air conditioning which meant we awoke with severe headaches and flu like symptoms


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room excellent size and great shower. Breakfast good too


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Roof terrace. Complimentary taxi to Clapham act

Rooms were very small and didn't enjoy 'urban ' view. Mini bar prices


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The spacious room was presented to a high standard. The staff were efficient. The food in the restaurant was excellent. The views were great. Great shuttle service to Clapham Junction Station

The price for parking was a little high, so I managed to park for free in the side roads opposite the hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Absolutely loved the suite room we had and the view was fabulous over the river. Bed was comfy, loads of space. Bathroom was luxurious. All mod cons. Was fabulous.

Breakfast wasn't the best and was expensive. Pillows.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Spacious & clean. Well equipped. Good bus route to Victoria from outside the hotel. Easy check in/out


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The boutique feel of this hotel was excellent. The staff could not do enough for us, would highly recommend. Can not wait to stay here again, thank you.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I stayed in a junior suite and it was extremely spacious. The bathroom alone was twice the size of some of the other London hotel rooms I’ve stayed in. I ordered biryani from room service and it was delicious. The internet connect was fast and reliable. Because of its location there is nothing in the way of traffic noise. The bed was comfortable.

The lighting in the room is too subtle and some areas are basically in permanent darkness.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We liked the hotel,facilities,the secure parking and the very helpfull staff. We stayed 2 nights and had no problems either with staff or hotel so would deffinately recommend this hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very friendly staff, very clean it was a nice stay.

Breakfast need improvements.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the staff very polite and helpful. nothing was a problem to them

the area is still a bit drab but as the surrounings are modernised, things will get better


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Rooms excellent and food in restaurant very good.

nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful whenever we had a query, or when we required an extra duvet for the cotbed. They also allowed us a late checkout.

It would have been great if breakfast was included in the price of the room.