Reviews Rafayel Hotel & Spa - Write a review | Lets Book Hotel

Rafayel Hotel & Spa Reviews
34 Lombard Road (London) SW11 3RF

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These reviews are submitted by guests who stayed at Rafayel Hotel & Spa. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Enjoyed my stay there. Very friendly staff. Will go there again.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel was spotless, the staff were incredibly helpful and the view from our room was lovely. The free shuttle service to Clapham Common was great and ran regularly. I'd definitely stay at Hotel Rayafel again.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Attentive hotel staff. Were kind and very accommodating when my wife suffered a medical emergency.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The view as well as the staff, spacious clean rooms

Location (not too bad if you have a car)


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel product is just stunning, a great place to stay with unecpected luxury. The east bank location is making it very quiet in a busiy city.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly Staff, Spacious and clean rooms. Great facilities, nice spa. I have stayed here before and will stay again. Very nice hotel and great value for money.

Limited in room dining, poor TV interface. I stayed on the ground floor and it did feel a little bit like a shop window when the curtains were open.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We had booked 2 double rooms for my husband & myself & 2 friends, we were upgraded to a 2 bed apt which was lovely.The hotel was super , the staff very obliging, shuttle was a great bonus.After returning late ( 2.30am) to the hotel & requesting a bottle of wine to the room they were very accomodating even though it was difficult for them. Will stay here again definately .

Didn't stay long enough


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Spacious room. Comfortable. Relaxing.

Spa was really small. No lockers that closed. No Sky Sports to watch the cricket. Shower not easy to use. Rooms overlooked from courtyard or other rooms so care had to be taken when dressing or blinds closed.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room superb Lots of gadgets Shuttle service Excellent Pleasant staff Hot stone massage Bathroom great Good value

Not the best views Language barrier uncomfortable AC faulty Location Spa small Lacked characture


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Almost everything really! Great hotel that is very clean and spacious. The use of space and low level lighting gives a luxury feel throughout and the shower was superb. 44 bus route nearby goes direct to central London. Friendly staff and excellent value for money compared with similar hotels nearby.

The TV in room had a limited number of channels and the interface was not great. The in room dinning choice was poor, only a few main meals that I dodn't fancy much.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I liked my room it was very nice relaxing.

There was no reception in the rooms


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We had a junior suite and overlooking the water, lots of space, comfortable bed. Very friendly staff.

Location was not ideal, but it is by the water, it's quiet and very relaxed for city hotel


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I was upgraded when I arrived and the staff were very helpful The location is great and the apartment overlooked the river - it really was a lovely view

Although I was upgraded, the apartment was starting to age and the corridors were being painted at the time. There were lots of aggressive posters up aimed at the residents but not what you want to see as a hotel guest


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I have stayed before and have always had excellent service and the rooms are lovely. The bar is very nice and it was lovely to sit outside and enjoy the vioews.

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Left a small gift for our 25th Wedding Anniversary a very nice touch.

Could not turn off the air conditioning which meant we awoke with severe headaches and flu like symptoms


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room excellent size and great shower. Breakfast good too


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Roof terrace. Complimentary taxi to Clapham act

Rooms were very small and didn't enjoy 'urban ' view. Mini bar prices


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The spacious room was presented to a high standard. The staff were efficient. The food in the restaurant was excellent. The views were great. Great shuttle service to Clapham Junction Station

The price for parking was a little high, so I managed to park for free in the side roads opposite the hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Absolutely loved the suite room we had and the view was fabulous over the river. Bed was comfy, loads of space. Bathroom was luxurious. All mod cons. Was fabulous.

Breakfast wasn't the best and was expensive. Pillows.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Spacious & clean. Well equipped. Good bus route to Victoria from outside the hotel. Easy check in/out


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The boutique feel of this hotel was excellent. The staff could not do enough for us, would highly recommend. Can not wait to stay here again, thank you.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I stayed in a junior suite and it was extremely spacious. The bathroom alone was twice the size of some of the other London hotel rooms I’ve stayed in. I ordered biryani from room service and it was delicious. The internet connect was fast and reliable. Because of its location there is nothing in the way of traffic noise. The bed was comfortable.

The lighting in the room is too subtle and some areas are basically in permanent darkness.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We liked the hotel,facilities,the secure parking and the very helpfull staff. We stayed 2 nights and had no problems either with staff or hotel so would deffinately recommend this hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very friendly staff, very clean it was a nice stay.

Breakfast need improvements.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the staff very polite and helpful. nothing was a problem to them

the area is still a bit drab but as the surrounings are modernised, things will get better


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Rooms excellent and food in restaurant very good.

nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful whenever we had a query, or when we required an extra duvet for the cotbed. They also allowed us a late checkout.

It would have been great if breakfast was included in the price of the room.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything else.

Could not turn off the air conditioning which was noisy all night.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very nicely decorated and high quality surround


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the hotel decor is fabulous very clean our bedrooom was very comfy

the spa was great just to small


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

rooms with A view

far ot of the center


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

room was lovely, large and a proper designer boutique feeling. Good mini bar and tea/coffee making in room good

The service in the breakfast room was slow, tables unclear, staff fairly useless, unwelcoming and inefficent. Buffet ran out of almost everything. A big let down compared to the reception staff.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff Hotel room and great bed Location by the water Cleanliness

Pillows in the room Some Spa staff not able to speak English Not so easy to get to, taxi is best but expensive


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

quality of fixtures and fittings


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the spa was good value for money if using the deals available

the minibar was over-priced


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Modern, clean

Didn't have any character


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Amazing spacious rooms. Spa is so relaxing and good value for money.

A little far from everything but the hotel runs a fantastic shuttle service to the nearest tube and rail station.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room service excellent. Spa lovely and room comfortable. Pleasant staff and couldn't do enough really helpful. Thank you for personal touch.

Hotel beautiful but good bus service yet not much nearby. Should promote nearby restaurants etc


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very impressed with the quality and level of decor/facilities in the room

n/a


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice view to the river (if such room), good quality of beds, shuttle to main tarin or metro station, fit for long walks along the river.

Loud in the morning from the cleaning staff, have to pay to watch movies.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

nice & quiet place.. very wide room..free shuttel to station

far away from underground and bus station.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Brilliant shuttle service very friendly and helpful.

Bit disgusted I was charged over 20 quid for two frozen pizzas


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Really friendly and helpful staff...nothing was too much trouble. Shuttle service to underground station a real bonus - would probably not have stayed without it as the walk to the nearest station took a while.Spa looked amazing, really sorry I didn't have time to experience it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room is super spacious and big windows - natural light. The restaurant by Thames is a perfect place to have your breakfast or dinner. Excellent food! Brilliant experience!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel/room/bathroom / duvet all excellent , hotel let us drop bags early so we could go exploring, can book free shuttle to train station, tv channels were good, duvet was feathers. Bathroom was large, shower was excellent after a full on day, shuttle driver was a very friendly man a +++

Drinks in mini fridge were expensive so took our own from sainsburys ! :) one lady on reception want as helpful as the others.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful and friendly. The facilities in the room and the hotel itself. The view overlooking the river.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Cleanliness

Location


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Clean, contemporary, comfortable, the upgrade to the apartment and the main ruling that we could take our dogs in :)

Having to be escorted to the car when I needed something out of it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great view from room overlooking Thames and London Heliport. Lots of nice little touches in room such as over-bed mood light, TV in bathroom, integrated sound system with iPod, roomy shower and well equipped mini-bar (watch out its pricey if you get carried away!) Great location, 15 mins from Victoria in a cab. Hotel bar was fantastic in the sun sat on the embankment and the barman had a great sense of humour.

Nothing major at all. All the little things were outweighed by the general excellent quality of everything else.

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