Reviews Rafayel Hotel & Spa - Write a review | Lets Book Hotel

Rafayel Hotel & Spa Reviews
34 Lombard Road (London) SW11 3RF

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These reviews are submitted by guests who stayed at Rafayel Hotel & Spa. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The spacious room was presented to a high standard. The staff were efficient. The food in the restaurant was excellent. The views were great. Great shuttle service to Clapham Junction Station

The price for parking was a little high, so I managed to park for free in the side roads opposite the hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Absolutely loved the suite room we had and the view was fabulous over the river. Bed was comfy, loads of space. Bathroom was luxurious. All mod cons. Was fabulous.

Breakfast wasn't the best and was expensive. Pillows.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Spacious & clean. Well equipped. Good bus route to Victoria from outside the hotel. Easy check in/out


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The boutique feel of this hotel was excellent. The staff could not do enough for us, would highly recommend. Can not wait to stay here again, thank you.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I stayed in a junior suite and it was extremely spacious. The bathroom alone was twice the size of some of the other London hotel rooms I’ve stayed in. I ordered biryani from room service and it was delicious. The internet connect was fast and reliable. Because of its location there is nothing in the way of traffic noise. The bed was comfortable.

The lighting in the room is too subtle and some areas are basically in permanent darkness.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We liked the hotel,facilities,the secure parking and the very helpfull staff. We stayed 2 nights and had no problems either with staff or hotel so would deffinately recommend this hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very friendly staff, very clean it was a nice stay.

Breakfast need improvements.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the staff very polite and helpful. nothing was a problem to them

the area is still a bit drab but as the surrounings are modernised, things will get better


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Rooms excellent and food in restaurant very good.

nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful whenever we had a query, or when we required an extra duvet for the cotbed. They also allowed us a late checkout.

It would have been great if breakfast was included in the price of the room.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything else.

Could not turn off the air conditioning which was noisy all night.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very nicely decorated and high quality surround


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the hotel decor is fabulous very clean our bedrooom was very comfy

the spa was great just to small


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

rooms with A view

far ot of the center


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

room was lovely, large and a proper designer boutique feeling. Good mini bar and tea/coffee making in room good

The service in the breakfast room was slow, tables unclear, staff fairly useless, unwelcoming and inefficent. Buffet ran out of almost everything. A big let down compared to the reception staff.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff Hotel room and great bed Location by the water Cleanliness

Pillows in the room Some Spa staff not able to speak English Not so easy to get to, taxi is best but expensive


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

quality of fixtures and fittings


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the spa was good value for money if using the deals available

the minibar was over-priced


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Modern, clean

Didn't have any character


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Amazing spacious rooms. Spa is so relaxing and good value for money.

A little far from everything but the hotel runs a fantastic shuttle service to the nearest tube and rail station.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room service excellent. Spa lovely and room comfortable. Pleasant staff and couldn't do enough really helpful. Thank you for personal touch.

Hotel beautiful but good bus service yet not much nearby. Should promote nearby restaurants etc


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very impressed with the quality and level of decor/facilities in the room

n/a


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice view to the river (if such room), good quality of beds, shuttle to main tarin or metro station, fit for long walks along the river.

Loud in the morning from the cleaning staff, have to pay to watch movies.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

nice & quiet place.. very wide room..free shuttel to station

far away from underground and bus station.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Brilliant shuttle service very friendly and helpful.

Bit disgusted I was charged over 20 quid for two frozen pizzas


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Really friendly and helpful staff...nothing was too much trouble. Shuttle service to underground station a real bonus - would probably not have stayed without it as the walk to the nearest station took a while.Spa looked amazing, really sorry I didn't have time to experience it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room is super spacious and big windows - natural light. The restaurant by Thames is a perfect place to have your breakfast or dinner. Excellent food! Brilliant experience!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel/room/bathroom / duvet all excellent , hotel let us drop bags early so we could go exploring, can book free shuttle to train station, tv channels were good, duvet was feathers. Bathroom was large, shower was excellent after a full on day, shuttle driver was a very friendly man a +++

Drinks in mini fridge were expensive so took our own from sainsburys ! :) one lady on reception want as helpful as the others.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful and friendly. The facilities in the room and the hotel itself. The view overlooking the river.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Cleanliness

Location


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Clean, contemporary, comfortable, the upgrade to the apartment and the main ruling that we could take our dogs in :)

Having to be escorted to the car when I needed something out of it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great view from room overlooking Thames and London Heliport. Lots of nice little touches in room such as over-bed mood light, TV in bathroom, integrated sound system with iPod, roomy shower and well equipped mini-bar (watch out its pricey if you get carried away!) Great location, 15 mins from Victoria in a cab. Hotel bar was fantastic in the sun sat on the embankment and the barman had a great sense of humour.

Nothing major at all. All the little things were outweighed by the general excellent quality of everything else.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly staff, spacious rooms, half price restaurant

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I love everything about this hotel and that's why I regularly stay here


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

views from room were amazing card and chocolates in room on arrival for our anniversary was a lovely touch, we were made to feel very special


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was excellent and the staff were very professional and courteous

I didn't like that I couldn't get a spa treatment and I called a week before to book it. The breakfast was very expensive and should have been included in the room and also the parking every time I left the hotel and came back I had to go in reception and can I park back my car in the car park. Also the restaurant drinks were expensive I brought a shot Yager bomb and it came to £12 very expensive for a shot


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

A very comfortable clean hotel with staff that were extremely courteous and attentive at all times. I liked the complementary taxi service to the nearest underground or overground rail network and the fact that the hotel was well sited on the bank of the river Thames. The hotel also also has an underground car park and I will use this as my future hotel of choice in London.

There was nothing to dislike about the hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Clean and modern facilities Breakfast overlooking River Thames at Chelsea. Free shuttle to Clapham Common.

Airconditioning in room - was not able to reduce below 19c degrees. Unable to open windows to get fresh air.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was a bit cold when coming out of the shower.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel was good

rooms a little small. location a little far from things


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Quality finish and style in rooms! Overall luxurious look and feel! Shuttle service to and from local stations!

Aloof staff on chek in, one of whom was clearly training a new receptionist and was condescending and rude to the trainee in front of guests! Not much sound proofing between rooms, the sounds of doors shutting, toilets flushing and taps / showers running were disturbing during the night!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Bar resturant staff were excellent. .Medin was great..so was the blonde polish lady (not sure of her name sorry)

Bed....but its a individuals choice that one


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were really helpful and made us feel very special.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Views from the room!

Dog barking continuesly through the night and a VERY noisy fan in our room that was constant!!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

very funky hotel very nice room the room had amazing views


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly staff Good food lovely room

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

friendly staff, Good food, Nice views from the restaurant


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I was lucky enough to benefit from a good price. Room was good but not the best view. Clean & comfortable - would have liked to take advantage of the spa but I was too busy

Needs to have shampoos creams etc as small bottles not large ones screwed to the wall - gives it a travel lodge feel and let it down - no shampoo - if I had been with my husband he would have used my expensive shampoo which would have annoyed me.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was very spacious with a lovely bathroom and massive comfortable bed. The staff were very attentive and the shuttle service was very useful.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The friendliness was exceptional for a city hotel. It was striking how happy the staff were at their work. I will stay again and it will become my London hotel.

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