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Rafayel Hotel & Spa Reviews
34 Lombard Road (London) SW11 3RF

These reviews are submitted by guests who stayed at Rafayel Hotel & Spa. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff was phenomenal. Every staff member than we came in contact with was superb!! The room size was fine. It was right on the bus line. Food was adequate. The price was terrific.

There was no privacy in the room as it overlooked the parking lot so you couldn't open the curtains and the lighting was very dim. The location was a bit farther out as well. Also my daughter emailed the hotel several times wanting to send us a bottle of champagne and they never responded to her until after our departure.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Fantastic location, the rooms where big and well appointed with everything you would need for a city stop over. The staff could not have been more friendly and did all they could to make my stay relaxing and enjoyable.

nothing, would stay they again without any hestitation


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel has several great Eco-friendly features, it's very luxurious and beautiful, and incredibly spacious, especially for the price, and the staff was fantastic.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Large room Spa bath Friendly staff

Isolated location Expensive food


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I booked deluxe room and get uprgade to junior suite free of charge. Room was really huge with river view. Staff was very nice and helpfull.

Location is not ideal if you are flying from Heathrow airport. Poor and expencive brakfast.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff were really kind and good atmosphere


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The food and atmosphere were very good. the staff were very attentive


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location Parking Great room Friendly & helpful staff Great bar & restaurant

Would have like a river view


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the staff could not be more friendly and helpful


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Enjoyed my stay there. Very friendly staff. Will go there again.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel was spotless, the staff were incredibly helpful and the view from our room was lovely. The free shuttle service to Clapham Common was great and ran regularly. I'd definitely stay at Hotel Rayafel again.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Attentive hotel staff. Were kind and very accommodating when my wife suffered a medical emergency.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The view as well as the staff, spacious clean rooms

Location (not too bad if you have a car)


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel product is just stunning, a great place to stay with unecpected luxury. The east bank location is making it very quiet in a busiy city.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We had booked 2 double rooms for my husband & myself & 2 friends, we were upgraded to a 2 bed apt which was lovely.The hotel was super , the staff very obliging, shuttle was a great bonus.After returning late ( 2.30am) to the hotel & requesting a bottle of wine to the room they were very accomodating even though it was difficult for them. Will stay here again definately .

Didn't stay long enough


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly Staff, Spacious and clean rooms. Great facilities, nice spa. I have stayed here before and will stay again. Very nice hotel and great value for money.

Limited in room dining, poor TV interface. I stayed on the ground floor and it did feel a little bit like a shop window when the curtains were open.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Spacious room. Comfortable. Relaxing.

Spa was really small. No lockers that closed. No Sky Sports to watch the cricket. Shower not easy to use. Rooms overlooked from courtyard or other rooms so care had to be taken when dressing or blinds closed.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room superb Lots of gadgets Shuttle service Excellent Pleasant staff Hot stone massage Bathroom great Good value

Not the best views Language barrier uncomfortable AC faulty Location Spa small Lacked characture


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Almost everything really! Great hotel that is very clean and spacious. The use of space and low level lighting gives a luxury feel throughout and the shower was superb. 44 bus route nearby goes direct to central London. Friendly staff and excellent value for money compared with similar hotels nearby.

The TV in room had a limited number of channels and the interface was not great. The in room dinning choice was poor, only a few main meals that I dodn't fancy much.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I liked my room it was very nice relaxing.

There was no reception in the rooms


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We had a junior suite and overlooking the water, lots of space, comfortable bed. Very friendly staff.

Location was not ideal, but it is by the water, it's quiet and very relaxed for city hotel


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I was upgraded when I arrived and the staff were very helpful The location is great and the apartment overlooked the river - it really was a lovely view

Although I was upgraded, the apartment was starting to age and the corridors were being painted at the time. There were lots of aggressive posters up aimed at the residents but not what you want to see as a hotel guest


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I have stayed before and have always had excellent service and the rooms are lovely. The bar is very nice and it was lovely to sit outside and enjoy the vioews.

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Left a small gift for our 25th Wedding Anniversary a very nice touch.

Could not turn off the air conditioning which meant we awoke with severe headaches and flu like symptoms


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room excellent size and great shower. Breakfast good too


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Roof terrace. Complimentary taxi to Clapham act

Rooms were very small and didn't enjoy 'urban ' view. Mini bar prices


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The spacious room was presented to a high standard. The staff were efficient. The food in the restaurant was excellent. The views were great. Great shuttle service to Clapham Junction Station

The price for parking was a little high, so I managed to park for free in the side roads opposite the hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Absolutely loved the suite room we had and the view was fabulous over the river. Bed was comfy, loads of space. Bathroom was luxurious. All mod cons. Was fabulous.

Breakfast wasn't the best and was expensive. Pillows.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Spacious & clean. Well equipped. Good bus route to Victoria from outside the hotel. Easy check in/out


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The boutique feel of this hotel was excellent. The staff could not do enough for us, would highly recommend. Can not wait to stay here again, thank you.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I stayed in a junior suite and it was extremely spacious. The bathroom alone was twice the size of some of the other London hotel rooms I’ve stayed in. I ordered biryani from room service and it was delicious. The internet connect was fast and reliable. Because of its location there is nothing in the way of traffic noise. The bed was comfortable.

The lighting in the room is too subtle and some areas are basically in permanent darkness.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We liked the hotel,facilities,the secure parking and the very helpfull staff. We stayed 2 nights and had no problems either with staff or hotel so would deffinately recommend this hotel.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very friendly staff, very clean it was a nice stay.

Breakfast need improvements.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the staff very polite and helpful. nothing was a problem to them

the area is still a bit drab but as the surrounings are modernised, things will get better


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Rooms excellent and food in restaurant very good.

nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very helpful whenever we had a query, or when we required an extra duvet for the cotbed. They also allowed us a late checkout.

It would have been great if breakfast was included in the price of the room.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything else.

Could not turn off the air conditioning which was noisy all night.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very nicely decorated and high quality surround


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the hotel decor is fabulous very clean our bedrooom was very comfy

the spa was great just to small


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

rooms with A view

far ot of the center


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

room was lovely, large and a proper designer boutique feeling. Good mini bar and tea/coffee making in room good

The service in the breakfast room was slow, tables unclear, staff fairly useless, unwelcoming and inefficent. Buffet ran out of almost everything. A big let down compared to the reception staff.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff Hotel room and great bed Location by the water Cleanliness

Pillows in the room Some Spa staff not able to speak English Not so easy to get to, taxi is best but expensive


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

quality of fixtures and fittings


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the spa was good value for money if using the deals available

the minibar was over-priced


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Modern, clean

Didn't have any character


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Amazing spacious rooms. Spa is so relaxing and good value for money.

A little far from everything but the hotel runs a fantastic shuttle service to the nearest tube and rail station.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Room service excellent. Spa lovely and room comfortable. Pleasant staff and couldn't do enough really helpful. Thank you for personal touch.

Hotel beautiful but good bus service yet not much nearby. Should promote nearby restaurants etc


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very impressed with the quality and level of decor/facilities in the room

n/a


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice view to the river (if such room), good quality of beds, shuttle to main tarin or metro station, fit for long walks along the river.

Loud in the morning from the cleaning staff, have to pay to watch movies.