Canary Riverside Plaza Hotel Reviews

46 Westferry Circus (London) E14 8RS

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I loved the whole experience, from the friendly welcome by the staff to the first class service received at all levels. I have stayed in many London hotels, but this has been the very best. Thank you

Leaving

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Very friendly and helpful staff

Guests even have to pay for water. Unsual for a hotel of this class.

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We stayed here on our wedding night and they went out of their way to make our stay special. A wonderful hotel.

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All the staff were friendly and helpful. Very relaxed atmosphere.

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Our room was spacious and bright and everything was clean and fresh. The staff were amazing.

Nothing loved it all

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My partner & I stayed here for his birthday it was a perfect choice would 100% stay here again. Lovely staff.

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Our stay at this hotel was exceptionally comfortable and pleasant. The staff were helpful, polite and cheerful and the room was a good size and spotless. The location of the hotel very close several different train lines and a large shopping centre made it very convenient.

The continental breakfast, while tasty, was limited.

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Good sized rooms with very comfy bed, Very nice bathroom.

Breakfast was extremely average and very difficult to obtain service. Staff that we dealt with could not understand english well and variety and quality of food below average.

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The welcome and attentiveness of the staff. Very clean rooms - lovely staff. Felt very at home at relaxed atmosphere.

I booked a twin room as arriving with my son. We were give king size bed - the a put you up bed was placed. Not pleased after booking nearly 12 months in advance. Breakfast too expensive.

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I really liked their staff's attitude.

It's a bit hard to say that the location is good for travelers for sightseeing. We often lost our way to the hotel from the underground station.

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efficent meet and greet service and reception staff, we were able to get in our room early.

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Customer service

Paper inclusion smoked salmon at breakfast Lack of signage to locate by car

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Can't rate it high enough..staff, facilities, rooms top top top!!! Best experience!

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The staff Access to the Virgin Active Spa

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Staff was exceptional, I have never experienced such seamless service. Housekeeping kept our room spotless. The housekeeper even offered to have a humidifier brought to our room when she heard me coughing. How thoughtful. While dining in the restaurant the staff noticed I was under the weather and made me a special tea. We were sitting in the lounge area and a staff member from the front desk noticed we needed refills on our beverages and alerted the food and beverage staff. I could go on and on about how professional everyone we came into contact with were. Management should be very proud of their employees.

Only negative I can think of is it that the location is not close to the more popular sites of London, however once we got the tube down and used the water taxi that is right behind the hotel, even that became fun.

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romm size, cleanness, concierge

comfort not really 5* like (e.g. no bath-slippers, 1 room with shower curtain)

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Good location just a couple of hundred metres from a dlr station and right by the Thames. Friendly, efficient welcome from obviously highly professional staff, who quickly changed the beds when we pointed out we'd booked a twin rather than a double. Room was large and well decorated with a nice view of One Canada Square (Canary Wharf). Tiramisu in the room to welcome us. Although we had booked room only, because we were there for the London Marathon, the hotel provided fruit, a cereal bar and Lucozade to have in the morning. Overall a good quality 5 star hotel which, although slightly pricy, was pretty good value for money for London.

We didn't have anything from the minibar or room service, but if you do, expect to pay through the nose for it.

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The staff were excellent and couldn't do enough for us. They upgraded our hotel room to a view which was excellent. As my husband is in a wheelchair he doesn't like to go away much and this was only his second weekend away and he really enjoyed it and it was a relief to him at how easy and accessible everything was.

The only thing we found a problem with was there was no shower chair for my husband to transfer to in the shower and so he had to sit in the bath to have a shower, which was really difficult for him to get in and out of and was hard for me to help to lift him.

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Friendly Staff, spacious room, the view of river thames during sunset is breathtaking. Toiletries are luxurious. One of the best Steak i had in their Italian restaurant at the Ground Floor.

Going out from the front of the hotel to the back for the swimming pool especially when its very cold. It would have been convenient to have a direct access to the bldg.

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Almost everything.

The access to the spa.

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The service,location,the views! The means of travel , Everything !!!

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Staff were brilliant, helpful in every way. Gym & pool facilities were excellent, jacuzzi area was just amazing after a workout. Had a couples massage overlooking the Thames which was very romantic & worth every penny.

As we were paying by visa debit we had to pay an extra €150 deposit in case we incurred extra charges during our stay. We only found this out on our arrival and were not expecting it. Prior knowdge of this would have been nice as it was a suprise upon check in.

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The bed was a dream

Bath too small

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Quality of service and lovely staff

Far from everything even the airport

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Friendly staff and location

Food and drink in the hotel were over priced. We would normally dine in a hotel (breafast/dinner) but chose not to as there were more competitvely priced facilities near by.

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Luxurious comfy bed

Although luxury hotel prices were extortionate Breakfast seved was not of high standard as the high price so disappointing end to stay. Should be included in prce of the stay.