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The Castleton Hotel Reviews
164-166 Sussex Gardens (London) W2 1UD

These reviews are submitted by guests who stayed at The Castleton Hotel. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I give the staff 10+... The service was excellent and staff was very helpfull. Room was clean and the hotel was in great location.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything!! Excellent location, few min walk from Underground really!! Excellent size room, very clean, lovely cooked breakfast.And on our final day even though we checked out at 11, they held our suitcases while we spent our last afternoon sightseeing.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Close to trains helpful staff


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Small and very comfortable family hotel in quiet region of city but close to all interesting places in London. Frendly staff, feeling was like at home. We got all necessary "for people first time in London" information from staff. If we travel next time to London we shall stay there for 100%.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly but professional. Greeted well and necessary information provided. Staff were friendly but unintrusive.

Not a dislike but it would have been good to have morning tea available in the room.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were very friendly and helpful, the room very clean and modern, and was good value for money in the centre of London. Would come back again


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were friendly and made our one night stay unforgetable, as they made my daughters time there very special by an acknowledgement at breakfast because she had performed at Her majesty theatre the night before.Thank You


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 4 Comfort

Perfect location, nice stuff, clean rooms, good value for money


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 4 Comfort

Really pleased with this hotel for the price. Everything was clean and tidy. The breakfast was good, and the staff were helpful


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 4 Comfort


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort

sleep

yes not enough milk in the room for coffee


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

I visited the Castleton Hotel with my 13 year old daughter. We got a room on the top floor, and although we had to climb the stairs the room was really cosy! It was very clean, and the staff was the friendliest ever!!! Paddington station (buses and underground) was just around the corner.We will absolutely choose this hotel again!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

The staff was outstanding friendly and nice. They had many suggestions of what to do and where to go. The hotel is in the Centre of London, 2 stops from Oxford Street and 3 min. from Paddington. The rooms were very tidy and clean. The breakfast was good, original and served in a very nice room (Victorian).Super Hotel !! Thanks..


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

staff very friendly

no lift and we were right at the top!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

The staff and the breakfasts, good value for the money. I have booked there again

A little run down


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

Refurbishment very good and more staff now at breakfast, but prices still very good. Good towels also. For somehere this cheap, what do you expect! Honest, simple bed for the night + friendly receptionist + ok breakfast


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort

The reception manager was genuinely friendly, helpful and happy which always makes your stay more enjoyable.The beds and pillows were very comfortable.The rooms were very clean the choice of television channels were much greater than other hotels I've stayed at in London. The bathroom facilities were clean and functional.


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort


Staff: 4 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort

Great english breakfest


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

Friendly, helpful staff. Excellent location. Good food and great value for money

No tea/coffee making facilities in room. No lift (awkward if you're on the top floor as I was).


Staff: 4 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort

My room was very clean, large and a fantastic bathroom. Will stay again...


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

The room was very small and basic, but good value for the money. The staff were extremely nice. The location was perfect. I am very pleased with everything.


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort

I especially liked the welcoming staff - truely they were amazing.

I just didnt like the fact that thie internet connection was just public areas, if they extended to rooms it would have been more convienient.


Staff: 5 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 4 Comfort

Very friendly staff, valuable breakfast, clean. Really very good position (2 underground stations nearly). Small shops and restaurants around.


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

Staff were excellent and very helpful


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

Very nice and helpfull staff, good location to explore the city from because of the good access to public transportation

a bit noisy rooms


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort

Spotlessly clean room. Comfortable bed. Very good full English breakfast. Efficient staff.

The Castleton Hotel does not have an elevator so can be rather inconvenient when carrying luggage up several flights of stairs. But I already knew what to expect from the reviews.


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

Unbeatable location, only a 3m walk from paddington tube and rail station in a very quiet and beautiful street, excellent price. Localização imbatível, apenas a 3m a pé da estação de metro e combio de paddington, numa rua muito bonita e sossegada, a um preço excelente.

Breakfast could be better. Room was nice and cosy and really small. But size really doesn't matter when you only use the room to sleep. O pequeno almoço podia ser melhor. O quarto era muito pequeno, mas quando se está em Londres o hotel só serve mesmo para dormir por isso o tamanho não é de todo importante. E, apesar de pequeno, era bastante simpático e confortável.


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Location, nice hotel


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

convenient location


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Cleanliness of the room.

There is no elevator.


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

its location


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort

good hotel/room/breakfast


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Very Close to Train and Tube, Clean and Friendly place to be.

Air Conditioning Only Available at there discression. Not what I would call a hearty breakfast plus you cant cook toast for 50 people in one domestic toater and Tv was free view not Sky and many channels unavailable due to poor signal.


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 3 Comfort


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

The staff were very plesent and paddington station was only 2 minutes from the hotel wih was very useful.

I thought the room was very small.


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 3 Comfort

quick and willing service,breakfast,facility to store luggage,location,parking facility

it was a bit rickety,- no lift. Our toilet was not working when we got there and neither was the t.v.


Staff: 5 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

very clean and friendly

Rooms too small


Staff: 5 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Hotel staffs were friendly and very helpful. Breakfast usually starts at 7am but we wanted to have breakfast at 6:45am in order to catch a tour at 7:30am. Staff was flexible and accommodated our needs pleasantly. Breakfast was delicious.

Shower space is small. It was a bit noisy to hear the cracking sound and the "bom bom bom" sound when people walking up and down stairs.


Staff: 4 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 3 Services Comfort: 4 Comfort

breakfast, location, staff

i wanted a double room and i got a twin room


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 3 Services Comfort: 4 Comfort

it was very handy for the station. and the staff were very helpful. and lovely clean bedding and comfortable to.

they said there would be coffee making equipment. but i didnt see any.


Staff: 5 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 5 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 3 Comfort


Staff: 5 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 3 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 5 Comfort


Staff: 5 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

access from paddington station

Quality of food in hotel restaurant.


Staff: 5 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort