Reviews Best Western The Cromwell - Write a review | Lets Book Hotel

Best Western The Cromwell Reviews
110-112 Cromwell Road (London) SW7 4ES

These reviews are submitted by guests who stayed at Best Western The Cromwell. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Unobtrusive but helpful and friendly service. The room was small, but entirely adequate and well equipped. Comfortable bed and good shower. Very convenient to Gloucester Road tube station.

Only three minor points to mention: the continental breakfast was not good value for money; the supplementary heating was efficient, but linked to the air conditioning system and so a little noisy; and there wasn't quite enough vertical space in the wardrobe for suits to hang freely.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I sent two elderly aunts on this trip and they had a wonderful time. Staff were friendly, respectful and courteous. So, thank you.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

All the above, it is ideally placed for a visit to the Royal Albert Hall.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

excellent price-quality ratio


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 5 Comfort

We particularly liked the front desk staff. They were cosistently nice, friendly, and very helpful. I also enjoyed our room 304 view of the gardens below. It added a sense of space to the very small room. houses

Being from North America, I found the room very small. However, its smart, stylish decorating scheme along with the top notch bathroom made up for the lack of space.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort

The staff remembered me from my visit 2 months ago and were very friendly and helpful. I enquired about other times I wanted to stay and they immediately checked their computer for space. They also wanted to see which room I preferred for next time. Very efficient and very helpful.


Staff: 4 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 5 Services Comfort: 5 Comfort


Staff: 4 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 5 Comfort

I felt the room was very small.


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Hotel was a good clean well located place to stay and staff were friendly and helpful.

Room was rather small but it did not detract from a good stay.


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Convenient to Tube. Very clean room with a comfortable bed. Not noisy at night.

Room was very small,. Would not suitable for two people


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 5 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

The location is excellent. Very close (2 min. walk) to Gloucestor Tube Station, pub, Starbucks and pastry shop (for breakfast). Very nice area of London and accessible (via Tube) to all sights.

The room is very small, however, it had everything we required and would not hesitate to stay there again. Very clean and had all the amenities. The staff very very helpful and friendly.


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

I liked the location of the hotel to the tube station and with plenty of shops,restaurants and museums nearby.

I didn't like the fact that i wasn't informed that there was construction work been carried out on the hotel. We were greeted with scaffolding upon our arrival and while trying to settle in to our room we could hear loud drilling noise, but this was on the Friday and no noise friday evening or rest of weekend. But still would have liked to be informed of works been carried out.


Staff: 4 Staff Clean: 4 Clean Value for money: 5 Value for money
Services: 4 Services Comfort: 4 Comfort

Roomm clean and comfortable, staff pleasant


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

the hotel is clean and have a ' strategic location. Love the ambience

The temperature in the room is freezing, the management needs to re look on it. This is the only part that makes me uncmfortable, apart from that the rest are excellent. I might come this year again during winter but experiencing cold remperature in the room makes me re think. Please do something. I have informed teh staff during my stay but nothing can be done..


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

Just across the road from Gloucester Rd tube so no need to carry our bags a long way. Despite the room being on Cromwell Rd there was hardly any traffic noise due to efficient triple glazing. Good shower, comfortable bed, nice people. Convenient for the Albert Hall. We'd stay there again.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

good location (close to the underground station), bis TV plasma screen

it was very cold in the room, especially in the bathroom


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

staff friendly and hotel room very clean- excellent location


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 3 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 5 Services Comfort: 4 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 3 Comfort


Staff: 3 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 3 Services Comfort: 4 Comfort

The location of the hotel is excellent, so close to tube station making it really easy to get around. Also the rooms were nicely finished modern and clean if a bit on the small side. Staff were reasonably friendly and helpful.

The room although very nicley decorated and clean was very small and the only window was so tiny and it could not be opened which made the room feel a bit more like a cabin on a ship.


Staff: 4 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 3 Services Comfort: 3 Comfort

Location - close to tube station. The room that I was changed for was pretty much better. Clean, bed very comfortable, everything new (especially in the bathroom).

I had to change the room because the one I was given first was in lower groun floor and had a small window which was painted from outside and it was not supposed to be open, so the first night was a real horror - no fresh air at all and no day light in the morning! It is impossible to think that a human being could spend a week (which I had booked in advance) in such room. Breakfast was very poor.


Staff: 4 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 4 Services Comfort: 4 Comfort


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 3 Comfort

Location, Free WiFi.

The room I was in (656) was quite cold - didn't bother me, but may affect other clients.


Staff: 3 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 3 Services Comfort: 4 Comfort


Staff: 3 Staff Clean: 5 Clean Value for money: 4 Value for money
Services: 3 Services Comfort: 3 Comfort

Room was exceedingly cramped


Staff: 4 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 4 Comfort


Staff: 3 Staff Clean: 5 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 4 Comfort


Staff: 5 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

The staff were brilliant....nothing was too much trouble.

The rooms (especially the shower room) were exceptionally small.


Staff: 3 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 4 Comfort

Nice and close to the Royal Albert Hall

Bar was rubbish. extortionately priced and staff did not know what the drinks were or that a double would be two drinks in one glass, not two glasses. Nothing to eat when we got back from the show at 11.30 except nuts and mars bars.


Staff: 3 Staff Clean: 3 Clean Value for money: 4 Value for money
Services: 3 Services Comfort: 4 Comfort

Accessibility to all areas of central London


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 3 Services Comfort: 2 Comfort

Closeness to the tube station and food stores.

The rooms were very tight/small. Not enough room to move around.The beds was very big as compared to the room size. Not meals are provided and poor breakfast menu.


Staff: 3 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 4 Services Comfort: 3 Comfort

It was close to the Royal Albert Hall which is what I needed.

Tow points - 1. The loud noise of the traffic all through the night even though I specified a quiet room. 2.The staff booked a taxi for our return to Kings Cross and I specifically asked if it was a black cab. They assured me it was but we got charged £24.00 fixed price (instead of the incoming journey £10.80). It was not a black cab and I believe the staff were getting a rake off of this charge!


Staff: 4 Staff Clean: 5 Clean Value for money: 2 Value for money
Services: 2 Services Comfort: 3 Comfort

The size of the room are far too small. The food from room service was still frozen chicken curry very bad indeed One femail receptionist had a poor attitude


Staff: 4 Staff Clean: 4 Clean Value for money: 2 Value for money
Services: 3 Services Comfort: 3 Comfort

The staff was very kind.

The price for the room offered. I could find much comfortable room forthe same or even lower price.


Staff: 3 Staff Clean: 4 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

Its locality.it was clean.

A rather cold impersonal feel to the hotel.bar area uninviting.being onthe 5th[top]floor with a lift only to the 4th floor when quite clearlythe hotel was far from full.


Staff: 4 Staff Clean: 4 Clean Value for money: 2 Value for money
Services: 3 Services Comfort: 2 Comfort

Nice breakfast, friendly staff.

Room too small, cold (15 degr.....) and heater not easy to use; this could have been turned on before arrival. Quite expensive.


Staff: 3 Staff Clean: 3 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

good location, nearby the underground

small room...


Staff: 3 Staff Clean: 4 Clean Value for money: 2 Value for money
Services: 3 Services Comfort: 3 Comfort

It was the worst nights stay we have ever experienced staying in London. Absolutely shocking - we were kept awake the whole night by extremely noisy occupants in the corridor we were staying on - they clearly had a number of prostitutes in their rooms - running from room to room - it was most distressing and at the time we didn't call reception as we thought that by the sounds of the men they wer


Staff: 3 Staff Clean: 3 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

Breakfast hot food was cold.When we arrived they only had us booked in for one night when I had booked for 2. Fortunately had copy of booking with me. Room like a cupboard - no room to move. Room not cleaned when we returned after being out - in fact key did not operate room .had to go to reception to have this reactivated. Also room in basement with piles of dirty linen in corridor. Rubbish.


Staff: 3 Staff Clean: 4 Clean Value for money: 2 Value for money
Services: 2 Services Comfort: 3 Comfort

Some friendly staff ie the duty managers

One femail receptionist had a very poor attitude and was unhelpfull


Staff: 3 Staff Clean: 4 Clean Value for money: 2 Value for money
Services: 2 Services Comfort: 2 Comfort

Most of the staff was nice.

The rooms were to small and the standard was to low compared with the price.

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Nearby Landmarks

Airport
London City Airport 16.55 Km
Heathrow Airport 19.31 Km
Gatwick Airport 38.61 Km
Luton Airport 44.09 Km
Stansted Airport 52.15 Km
Convention Centre
Earls Court Exhibition Centre 1.11 Km
Olympia Exhibition Centre 1.79 Km
Chelsea Flower Show 2.07 Km
Institution
Chelsea and Westminster Hospital 1.15 Km
Museum
Natural History Museum London 0.55 Km
London Science Museum 0.74 Km
Victoria & Albert Museum 0.86 Km
Madame Tussaud's 3.73 Km
London Planetarium 3.79 Km
Park
Holland Park 1.68 Km
Hyde Park 1.78 Km
Shopping Area
Kensington High Street 1.1 Km
Kings Road 1.29 Km
Harrods 1.48 Km
Sloane Street 1.75 Km
Portobello Road Market 2.64 Km
Stadium or Arena
Stamford Bridge 1.56 Km
Lord's Cricket Ground 3.9 Km
Theatre
Royal Albert Hall 0.81 Km
Train Station
Paddington Station 2.42 Km
Marylebone Station 3.38 Km
Clapham Junction 3.47 Km
Underground Railway Station
Gloucester Road 0.08 Km
South Kensington 0.77 Km
West Brompton 1.17 Km
Queensway 1.74 Km
Fulham Broadway 1.78 Km
Sloane Square 1.95 Km
Lancaster Gate 1.97 Km
Holland Park 2.04 Km
Barons Court 2.13 Km
Parsons Green 2.49 Km
Edgware Road 2.98 Km
Warwick Avenue 3.16 Km
Putney Bridge 3.43 Km
Baker Street 3.6 Km

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