We liked everything about this hotel. The reception staff were organised, friendly, welcoming and efficient. Our room was ready by 12 noon, was spotlessly clean and well equipped with huge bath sheets, ample toiletries, gowns and slippers. We had complementary sparkling water, orange juice and chocolate. We liked the fact that we could open the w... what people say » indows and turn off the heating, which is generally too hot for us in hotels. Breakfast was good with a member of staff informing us that the chef wou -
A good hotel in ideal location to Birmingham New Street station.
After my very disturbed first night I went to the Reception desk next morning and asked if I could be given another Room where I was likely to be able to get a good nights sleep. The receptionist was very pleasant & most helpful.
She kindly arranged for my Room to be switched to No.310. This proved a huge improvement and I slept soundly all through Saturday night. I was very grateful.
Think receptionist called Kate.