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The Empress Hotel Reviews
199/42 Chang Klan Rd.,Chiang Mai (Chiang Mai) 50100

These reviews are submitted by guests who stayed at The Empress Hotel. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The rooms are BIG! Really nicely appointed and each day we received a gift! How nice is that! The rooms were clean and the bed comfortable. The view from the window was great. The curtains were also good to block out light for sleep ins. The staff were SUPER friendly and helpful!!! Best EVER! I thank you so much. The location was handy to the night market and restaurants and street eating locations. Also the hotel provided excellent tours. The pool area was very pleasant and relaxing. The breakfast was superb and the staff ever so helpful and friendly. The air conditioning was effective. Highly recommended.

I didn't like the bathroom. It was TINY, small and poky. When the shower was on, the water simply flowed all over the floor and caused a flood in the bathroom. It is the design of the bath/shower combination. I recommend get rid of the bath and have a shower recess!!! The cleaning was only so so..I could not detect any clean smelling cleaning products used...The old shower curtain smelled bad. Please fix up the bathrooms and this hotel would be a total winner!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Extremely well located away from main road, so no noise, still about 300 mtrs from shops and about 15 minutes walk from the busy an exciting night market. Breathtaking views of the city and mountains from my room 1603. Excellent high speed wifi Internet everywhere in hotel. Extra friendly staff all around. Loved them. V.clean hotel. Complementary fruits and flowers on arrival and the room smells like heaven. Natural Flower bouquets everywhere in the room. a total of 6 bouquets in my two bedroom suite. every night two roses and a chocolate on every bed. Complementary water refilled ev.day, Compl. Tea and coffee, daily. Stuff in the minibar r v.cheap. Loved the hotel a great deal

Guest Computers aging software, only office viewer no editing Although 3 tvs in suite, Limited tv channels. None for kids Compared to many other 4 star hotels in Thailand, breakfast bought limited but still nice. Dinner buffet could be upgraded for a class level. V. Limited food especially for Muslims. No halal food signs shown in restaurant.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything!! Was great!!!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very god hotel, the staff are all very nice and hospitality, the price are reasonable.

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I liked almost every thing in this hotel. . It is also excellent value for money. . I do recommend all to stay in it

The only thing that might be a draw back is the tour desk that in my opinion were very expensive


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Its so good to stay on the empress hotel Its so cleen and the staf are lovely I was on honey moon and they gave me a spicial room and daily choco gifts


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Brisk 10 minute walk to night market. Excellent breakfast choice. Staff very diligent, friendly and always lots of staff on duty. Free water and chocolates every day. Reception area and front of hotel look great.

Rooms a bit dated with old style TV's and shower in bath style. Air con units are old and loudish.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The little chocolate and flower on your pillow each evening, the welcome drink, the pool, the great variety breakfast and of course the great lobby with all the fresh flowers and the door attendants.Outside the hotel the morning markets and the night markets.

Nothing.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

breakfast, servicec

sometimes they cannot give informations at the reception


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The place had a great feel to it, all the staff were always cheerful and willing to help. It was a nice touch to turn down the bed each evening and leave a treat and a flower. Pool area was good and breakfast filling.

Had trouble logging into the computer, probably more my lack of skill.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Great location in the city. Very friendly staff. Clean rooms with central A/C, wi-fi, and television. Would recommend to anyone going to Thailand.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff, breakfast, the room, pool and definitely the hospitality and friendliness. Loved my stay here!

Since I am tall it would be nice to reorganize the length of the shower. I had to sit down to wash my hair. But that is really the only thing I can come with. Again, I loved my stay. I recommend it to everyone!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

mostly everything

old model TV


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

staff friendly and very helpful.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Extremely helpful. Huge hotel but still knew us at reception. Fantastic breakfast, best range in 12 hotels during our recent travels.

Drinks in bar over priced.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Breakfast can have change every day.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Well planned spacious bedroom. Location was good for restaurants, massage and tuk-tuks. Hotel was major transit camp but was well managed by delightful staff. Breakfasts were really good, plenty of choice

Single pool was far too small for size of hotel. Food and beverages were expensive and quoted on menus net of a 10% service charge and 7% VAT. Final bills were much more than anticipated !


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We liked everything about the hotel, the decor the staff, the breakfast was outstanding , the pool and sun terrace quite happy for you to take 2 towels each as the sunbeds could get hot the room was large and very comfortable

The only small criticism was no safe in the room and they offered this at reception. But as we were leaving we talked to other guests who had them in the room and the hotel were fitting them floor by floor (we were on the top 17 floor)


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very friendly staff. Free wifi with strong signal. Great breakfast. Very comfortable room.

The hotel charges for transfer from the airport much more than local taxi price. They quoted for two people 180 bht while we paid 120 bht to a local taxi. Just walk to the domestic terminal (the other side of the airport building) and take a taxi from there.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Clean and comfortable

Decor is dated.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

前台服务很热情,会中文的服务生,让人觉得蛮亲切

设施有点陈旧,距离老城有点距离;早餐不错,相当丰富,入住酒店时有提供水果,不过时间有久,不是太新鲜!-


Staff: 3 Staff Clean: 3 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

Nice view, nice room, nice pool area.

They told me they had reserved an extra night for me - when I went to confirm it they said the hotel was full - so I had to leave. Gym was poorly fit out with mainly old machines.

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