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HF Fenix Urban Reviews
Avenida Antonio Augusto De Aguiar,14 (Lisbon) 1050-016

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These reviews are submitted by guests who stayed at HF Fenix Urban. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice staff clean very rich brekfast emazing, location great


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff helped us a lot. Also, the breakfast is excellent, they have Nespresso coffee and I was delighted with that!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice big rooms, very clean, bright and a very diverse breakfast.

Front desk staff were a bit absent. Not necessarily rude but not proactive in helping me out with obtaining a room before 2 PM.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff was very helpful. It was clean. It was centrally located. The breakfast was good. The rooms were comfortable. When we called a taxi, it was there in five minutes.

Most of the staff was superb, but a few had difficulty giving us basic information like how to use the subway system. It took me three days to figure out the options.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly and very helpful staff lovely welcome and good service. Delicious breakfast too.

We did have difficulty finding it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location was excellent for the hop on hop off tours. It is close to the Metro to get downtown. The hotel is clean and modern with a great location but not in the centre of the busy tourist areas. There are several excellent resturants close by.

The beds are quite firm.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

* Good and Helpful Receptionists; (Miguel and Sofia are a great treasure for the hf Fenix) All of them Always took time to explain you in details, maps, bars or bus tours with thinking which is the best for you depending on purpose of visit; * Good morning waiters; one look away from your wish; * good WiFi all around the hotel; * Area - clean, safe, very communicative - main touristic bus stops, and famous shops are on 300 meters;

* Size of the room; no place to open up a big suitcase;


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

nice clean hotel, good location

food in snack bar not good at all


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Perfect breakfast, cleaness and staff. Very good hotel !


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very easy to access by car. Close to the city center and very close to the metro station Parque. Very nice staff. Perfect room confort and amenities.

A bit chaotic to find the parking and a bit tiny to circulate inside it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Rooms were modern and spacious. Central location particularly if one has a car. Internet free? Breakfast good.

Parking difficult to find and have to pay.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The breakfast was excellent. The price was exceptional value. The position was really good.

The room was very noisy during the night and because of the price we paid we assumed that would have been why we were given that room.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent breakfast!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Good breakfast. Very comfortable bed. Nice location close to metro and city. Value for money.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location, Location, Location. Also friendly staff and the quality of premises.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Well located


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

We liked the hotel very much for its location right next to the metro and bus stop and close to the city center. The room was very comfortable and the staff excellent.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Estacao de metro quase enfrente ao hotel. Cafe da manha e excelente. Staff muito simpatico. Quarto confortavel. Metro almost in front of the hotel. Breakfast is excelent. The room is very confortable. Staff is very kind.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very good location

Very unclean city


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Breakfast, family room, service, staff, excellent cost benefit.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the very gentel desk person Pedro and the breakfast

the charge for 2 bottels of water in the bar to bring with us to the room for the night.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

66 Euros!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the position of the hotel is amazing, close to the center - just a 20-30 minutes walk. the breakfast the room was really clean, big bathroom. great value for money


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent breakfast, nice clean rooms, friendly staff. Nice location close to metro station Parque, a 2mins walk away. Couple of shops and a supermarket nearby.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff was friendly and helpful.

Walls seem thin and one can hear noisy neighbors.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

nice,comfortable and friendly hotel.

there was no tea/coffee making facility in the room.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

the bed was comfy, train station just up the road, staff were really helpful

the buffet, not enough variety


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel with nice rooms (bathroom with bidet, a real rarity) and located in a very quiet street. Great position, with bus stop nearby. The restaurant inside is really very good and cheap: eat there and you won't be disappointed.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Comfortable , clean, spacious room and bathroom Very friendly and helpful staff at reception Good breakfast

Room was too hot. Air conditioning controls difficult


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Pleasant stay and good connection to city centre, good breakfast


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

beside metro and park

bed was hard on my back.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The receptionist-- Sofia, so nice lady!

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I like the proximity to the underground station Parque. I like the wooden floor of my room ( much better than the usual dirty and dusty moquette that covers most hotel's rooms). I enjoyed the good breakfast with plenty of fresh fruit and Nespresso coffee machines ( much better than the usual poor coffee of so many hotel around the world). The staff is VERY friendly and professional.

I did NOT like the constant noise from the main road due to traffic running day and night. The windows are NOT sound-proof at all. I had to keep ear plugs all night in order to be able to sleep. The temperature inside the room was way too high ( it was mid April, imagine in summertime...) and the air conditioning had to be on, full power, all the time, to lower the heat.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff is very helpful and friendly

Parking place is difficult to find when you arrive the first time


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel is very clean, room is modern and nice. There is a parking under hotel and free wifi. Location is very good because it's not far away from center and metro station. Also good for travelers who come to see Lissabon because Sightseeing buses start is just 5 min walk from hotel. Breakfast is excellent!!! A lot of fruits, bakery, hot dishes, vegetables. That's the best thing about hotel!

Would be good to have tea and coffee making facilities)


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Good location, around 5 mins walk takes to metro station and 20 mins taxi to airport. Helpful staff & large and comfortable room.

Breakfast buffet ends at 10.30a.m., it is a bit early


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Breakfast: various fruits, breads and cereals, cake, vegetables, scrambled eggs, boiled eggs, sausage, cream, butter, pudding, salads, yoghurt and cheese, cakes different. The hotel is located in the center and it has public transport connections. The mall El Corte Ingles is on the same street as the hotel. El Corte Ingles

The room has no tea facilities. Is noise (cars on the streets).


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

breakfast, location, price, computer access - this was a very good hotel

no heat, busy at front desk so often could not get questions answered


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location was great, short walking distance to major shopping areas, cafes and restaurants

I stayed on level 1 and found it to be a little noisy.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The breakfast is good.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

worth the price


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent breakfast and room cleanliness


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Reasonably well located for sightseeing. Nice good sized rooms with good bathroom facilities. Excellent breakfast. Good value for money. Free WiFi Professional helpful reception staff

No tea/coffee making facilities in room. Could do with betterquality tea selection and teacups for breakfast buffet.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice room design with marble and wood

Private parking entrance is a bit too far and hard to find for the first time however the guy in front desk described it very well on a marked map so it was not a problem.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was very comfortable and clean. The front desk staff were extremely helpful with making reservations and answering questions. The continental breakfast was also quite nice. We loved Lisbon/Portugal and definitely would like to return one day.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

clean, modern, new, right across metro station

a bit out of main town attractions, lack of character


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

good fruits on breakfast :) rest as it should be in 4star.

one night hotel was out of water from 11 pm ... it shall not happen or better timings shall be considered.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

good location close to metro and close to city centre


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

location - a block from metro and a few feet from a hop on/hop off bus stop

all rooms were in tiny hallways - one end was the stairs & the other were elevators - very noisy. parking garage - treacherous! as narrow as the hallways. one way down & same way up - with very steep incline. only about 5 cars for each level & you better hope they're small cars to be able to make the corner.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

I really liked the fact that all members of staff spoke good English.

I had an impression that the bathroom wasn't thoroughly cleaned.

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