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HF Fenix Urban Reviews
Avenida Antonio Augusto De Aguiar,14 (Lisbon) 1050-016

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These reviews are submitted by guests who stayed at HF Fenix Urban. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

beside metro and park

bed was hard on my back.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The receptionist-- Sofia, so nice lady!

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I like the proximity to the underground station Parque. I like the wooden floor of my room ( much better than the usual dirty and dusty moquette that covers most hotel's rooms). I enjoyed the good breakfast with plenty of fresh fruit and Nespresso coffee machines ( much better than the usual poor coffee of so many hotel around the world). The staff is VERY friendly and professional.

I did NOT like the constant noise from the main road due to traffic running day and night. The windows are NOT sound-proof at all. I had to keep ear plugs all night in order to be able to sleep. The temperature inside the room was way too high ( it was mid April, imagine in summertime...) and the air conditioning had to be on, full power, all the time, to lower the heat.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff is very helpful and friendly

Parking place is difficult to find when you arrive the first time


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Hotel is very clean, room is modern and nice. There is a parking under hotel and free wifi. Location is very good because it's not far away from center and metro station. Also good for travelers who come to see Lissabon because Sightseeing buses start is just 5 min walk from hotel. Breakfast is excellent!!! A lot of fruits, bakery, hot dishes, vegetables. That's the best thing about hotel!

Would be good to have tea and coffee making facilities)


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Good location, around 5 mins walk takes to metro station and 20 mins taxi to airport. Helpful staff & large and comfortable room.

Breakfast buffet ends at 10.30a.m., it is a bit early


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Breakfast: various fruits, breads and cereals, cake, vegetables, scrambled eggs, boiled eggs, sausage, cream, butter, pudding, salads, yoghurt and cheese, cakes different. The hotel is located in the center and it has public transport connections. The mall El Corte Ingles is on the same street as the hotel. El Corte Ingles

The room has no tea facilities. Is noise (cars on the streets).


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

breakfast, location, price, computer access - this was a very good hotel

no heat, busy at front desk so often could not get questions answered


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location was great, short walking distance to major shopping areas, cafes and restaurants

I stayed on level 1 and found it to be a little noisy.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The breakfast is good.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

worth the price


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent breakfast and room cleanliness


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Reasonably well located for sightseeing. Nice good sized rooms with good bathroom facilities. Excellent breakfast. Good value for money. Free WiFi Professional helpful reception staff

No tea/coffee making facilities in room. Could do with betterquality tea selection and teacups for breakfast buffet.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice room design with marble and wood

Private parking entrance is a bit too far and hard to find for the first time however the guy in front desk described it very well on a marked map so it was not a problem.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was very comfortable and clean. The front desk staff were extremely helpful with making reservations and answering questions. The continental breakfast was also quite nice. We loved Lisbon/Portugal and definitely would like to return one day.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

location - a block from metro and a few feet from a hop on/hop off bus stop

all rooms were in tiny hallways - one end was the stairs & the other were elevators - very noisy. parking garage - treacherous! as narrow as the hallways. one way down & same way up - with very steep incline. only about 5 cars for each level & you better hope they're small cars to be able to make the corner.


Staff: 4 Staff Clean: 4 Clean Value for money: 4 Value for money
Services: 4 Services Comfort: 4 Comfort

I really liked the fact that all members of staff spoke good English.

I had an impression that the bathroom wasn't thoroughly cleaned.


Staff: 3 Staff Clean: 3 Clean Value for money: 3 Value for money
Services: 3 Services Comfort: 3 Comfort

You have to wait beyond 2.00 pm normal check in time becasue the Hotel prefers to make a few bucks at your expense by charging euros 7 for late departue of those who have to vacate the room alloted to you.

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