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HF Fenix Urban Reviews
Avenida Antonio Augusto De Aguiar,14 (Lisbon) 1050-016

These reviews are submitted by guests who stayed at HF Fenix Urban. Please bear in mind that reviews are highly opinion based so please use your jugdement when evaluating reviews. Reviews are sorted by scores and date.

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Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

breakfast buffet was very varied and very enjoyable Bed was massive a real treat! Staff exceptionally helpful and friendly


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The best hotel experience of our recent France/Spain/Portugal 3-week trip. Very friendly helpful staff, especially the lady Maitre d' at Breakfast. Will certainly recommend to friends/family and stay there again if we return.

Nothing.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Our second stay at this hotel in a fortnight,and it was consistent and equally as good as our first stay.We used FU as our Lisbon base.Comfortable room and helpful efficient staff.We appreciated the complimentary continental breakfast in the foyer as we had a very early departure to the airport.....a nice touch...very thoughtful. Thank you would definitely stay here again.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Extremely friendly and informative reception staff. Excellent location. Fabolous breakfast.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything was very nice and comfortable, the staff were very friendly and helpful and breakfast was great. It was perfect for my needs


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Our room was comfortable, with enough space; and a good bathroom. The breakfast was excellent value for money. The reception staff were very efficient and friendly.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location, rooms very clean

Nothing


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The location is great as a base for sight seeing in Lisbon. The hotel is very clean and modern. Breakfast offers extensive variety. Staff are efficient.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room and the location was excellent. Near to the metro & city center. The breakfast was perfect. Hotel's very clean.

We didn't see anything from the window as our room was in the -3rd floor. So we were facing with a small internal garden.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very nice hotel and espacious rooms!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Comfortable clean room close to Parque metro station. Excellent breakfast and very pleasant staff.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Every thing in this hotel is excelent


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

breakfast was great. a huge choice of fresh fruit big bathroom

-- it takes approx 20 min to walk downtown, but the walk is very pleasant anyway


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

superb service, rich breakfast,clean rooms, nice staff, excellent snacks at the bar, good wifi, close to the next tube station,

At 3:15 very loud noises from the nearby road from a rubbish collecting truck. The accessing ramps to the garages are very narrow.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

good location. Near metro. friendly staff. nice rooms. excellent breakfast.

everything was ok.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff was very helpful in all my requests.

Very small room.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff were friendly and helpful. Special mention for Mia and Kristina in the dining room always ready to help and have a chat


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Service, room was nice

Breakfast - obviously not prepared for such a number of guests as were present at that time. Just as an example- no forks to be found or missing napkins


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The breakfast was lovely. Maguel on reception was very good and had a lovely manner.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was clean and quiet.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The receptionstaff were very helpful to us upgrading our package to a suite.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

I liked the hotel, its location, personell and especially that internet connection was working everywhere and without any problems. Breakfast quality is also high.

Perhaps the street is quite noisy, but that was caused because I got a room in the lowest floor.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The breakfast tastes very good, nutritious and diverse kinds are provided. The dining hall were always occupied with people during my two day's stay, which indicates the popularity of the hotel buffet breakfast. The hotel is in a central location and near the Metro station, a big shopping center. Room interior design is in a eco-friendly way, simple but comfortable.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

A fresh hotel with perfect location. Centrally located within walking distance to many attractions and downtown. Close to subway (200m) - which takes you easy to the airport - and close to airbus stop, if you choose that alternativ. Consistently friendly attitude by the staff. Very helpful. Quick check-in and check-out. The rooms of good standard. Clean and fresh. Quiet. Nothing extraordinary, but what is there is good and works as it should. In short, a hotel worth staying at when you visit Lisbon

Possible drawback may be that it is a hotel with a difference in level, steps between the lift and the rooms on some floors. But it is of course possible to arrange when you book so you do not have that problem.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The room was very comfortable and clean. we selected superior room for two people. The hotel is very narrow to baixa-chiado and it was very helpfull for us. However transportation from the airport is so easy with aerobus to the hotel


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent quality/price hotel. Helpful staff, great breakfast, nice and spacious rooms and good location: 150m away from the nearest underground station and 15 minutes away walking from Lisboa center (20 minutes from bairro alto). Very recomended.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel is a fine facility with competent staff. We will go back and recommend the hotel to our friends. Its location is very good.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The hotel is situated at the center of Lisbon, so you can easily get everything you need and at the same time it is not crowded on the streets. Breakfast was really nice, it had everything you may need, including Nespresso machine. As I had an early booking the price was really cheap for such a pleasant place.

Didn't find.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

breakfast and location are great.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Everything:-) Especialy the staff was very frienfly & helpfull and spoke wonderful english.

Nothing.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice staff, very good location, great breakfast, clean and comfortable rooms, all pluses from me!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

clean, airy, spacious, comfortable rooms

location is close to city center, but parking access is quite difficult, due to one way streets a huge detour


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

location was great, near shops bus and park.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Just perfect! Only location was a small issue when walking


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Stylish, clean hotel with very friendly and helpful staff. Close to the bus tour operators. The hotel can be reached from the airport using the airport bus.

Location is about 20 minutes from the main tourist area.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice staff clean very rich brekfast emazing, location great


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The staff helped us a lot. Also, the breakfast is excellent, they have Nespresso coffee and I was delighted with that!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Nice big rooms, very clean, bright and a very diverse breakfast.

Front desk staff were a bit absent. Not necessarily rude but not proactive in helping me out with obtaining a room before 2 PM.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Staff was very helpful. It was clean. It was centrally located. The breakfast was good. The rooms were comfortable. When we called a taxi, it was there in five minutes.

Most of the staff was superb, but a few had difficulty giving us basic information like how to use the subway system. It took me three days to figure out the options.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Friendly and very helpful staff lovely welcome and good service. Delicious breakfast too.

We did have difficulty finding it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location was excellent for the hop on hop off tours. It is close to the Metro to get downtown. The hotel is clean and modern with a great location but not in the centre of the busy tourist areas. There are several excellent resturants close by.

The beds are quite firm.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

* Good and Helpful Receptionists; (Miguel and Sofia are a great treasure for the hf Fenix) All of them Always took time to explain you in details, maps, bars or bus tours with thinking which is the best for you depending on purpose of visit; * Good morning waiters; one look away from your wish; * good WiFi all around the hotel; * Area - clean, safe, very communicative - main touristic bus stops, and famous shops are on 300 meters;

* Size of the room; no place to open up a big suitcase;


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

nice clean hotel, good location

food in snack bar not good at all


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Perfect breakfast, cleaness and staff. Very good hotel !


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Very easy to access by car. Close to the city center and very close to the metro station Parque. Very nice staff. Perfect room confort and amenities.

A bit chaotic to find the parking and a bit tiny to circulate inside it.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Rooms were modern and spacious. Central location particularly if one has a car. Internet free? Breakfast good.

Parking difficult to find and have to pay.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

The breakfast was excellent. The price was exceptional value. The position was really good.

The room was very noisy during the night and because of the price we paid we assumed that would have been why we were given that room.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Excellent breakfast!


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Good breakfast. Very comfortable bed. Nice location close to metro and city. Value for money.


Staff: 5 Staff Clean: 5 Clean Value for money: 5 Value for money
Services: 5 Services Comfort: 5 Comfort

Location, Location, Location. Also friendly staff and the quality of premises.