Staff (familly) was very friendly, they know some English words and did their best to communicate. Location is not difficult as others comments discribed-it's need to go untill end Corso Umberto, from Porta Catania (and post office) turn right upstairs, hotel is very close to Corso Umberto. Ideal place to climb mountains (down to Mazzaro and Isola... what people say » Bella and up to Castemola and Castello). When you have breakfast in terrace you can enjoy view of Etna -
It was really good. I thought about booking this B&B because of the bad evaluation. I see for them no reason.