The staff was friendly and helpful, and since we first stayed at Hotel Ambasciatori two years ago, they've made several improvements: an additional desk in the lobby as you enter, ethernet in the rooms (bring your own cable), etc. The real reason to stay, though, is still the amazing breakfast terrace, which affords the best view of Palermo we've ... what people say » seen. This will keep us coming back every time. - We stayed at the same hotel a second time during our trip because it wasso good. The staff is excellent and the rooms are comfortable. Also, thelocation on Via Roma not far from the train station and within walkingdistance of good restaurants as well as the monuments and sites. Thebathroom in the newer room we were given this time was excelent, large,clean, great shower.