Everything. It's very near to Train station Florenz S.M.N, the staff (Verena) is very nice and kind, she helped us in everything we asked for, allowed us for early check-in, even helped us to print out our SIA boarding pass! Great thanks to her. The room is big and clean, the TV is big, the breakfast is more than enough, the room is quiet, and we a... what people say » re lucky to have a bolcany! I rated it as 5-star! - I loved the location in relation to ammenities and attractions, the decor was lovely and the cleanliness and service was excellent. I would definately use this hotel again.