The location, very close to the city main attractions, the spectacular view from the room, the hotel customer care service, that offerred us an upgrade to a superior room (being with our 7 yo son). The room was very clean, with all the necessary facilities - including free of charge wifi Internet access. - I liked the professional service from all ... what people say » staff on the desk, in the bar and restaurant and among the cleaners. I found it clean and quiet. I particularly liked the china and art posters on display. These gave a sense of culture and imagination in the decor.