Location is good,
the fact that you can book in at anytime and have immediate access to your room,
Eric at the front desk are giving guests very good customer service,
bathroom and shower facility are great,
no free wifi,
breakfast not good value for money,
breakfast could be included in hotel asking prices for what they are offering,
double bed is very short and narrow,
no free coffee or tea available in the room,
The location close to Times Square made this trip very convenient. The staff was friendly.
I wish there was an exercise room on location.
The staff are so friendly and very accommodating. The bathroom is generous in size and very modern and bright.
Rooms are a bit small in size (we were in Grand Deluxe) and also not enough lighting at night time.
Very good staff and service
No restaurant or bar
No coffee making facility
The staff was amazing. Hotel was lovely. Location was excellent for getting around!!
No wifi included in the room. We were more than pleased with our stay though!
High quality fittings, plenty of space in Executive Room. TV and radio were top quality. King size bed and linen were fantastic.
No tea/coffee making in room.
location, confort, space room
price and no free wireless
Staff was great. Rooms were very nice and spacious. Can't beat the price and the location.
The staff were exceptional, especially the concierge. Highly recommend the Cassa. Great location, central to everything. As I stayed for 12 days my room was upgraded which was just lovely and made it all more enjoyable.
Accommodation in New York is just very pricey, I did get value for money with my accommodation, when compared to other comparable hotels.
Everything! Location, friendy and helpful staff, great rooms, attention to detail! Perfect!
My only complaint- the pillows too soft...i was using 4 to sleep and still felt too low on the bed but that's if you like sleeping a bit propped up....otherwise no negatives
Very quiet at night. Very well located.
Very friendly staff. Good air con.
Lack of storage space.
Rooms are small.
Everything was great,hotel,workers in hotel,citiy,place of hotell,all great 5++++
no free wifi
Location is excellent
Hotel is bright and modern
Staff were v friendly and helpful
Comfortable beds, excellent showers
Terrace is nice for a drink on a sunny evening
We stayed for a week in 2 rooms classified as 'superior doubles' - there was only a tiny amount of wardrobe /storage space so we had to keep our clothes in cases- a real pain!.
The windows of both rooms were v dirty.
WIFI v expensive
Excellent location to Times Square and restaurants and theaters.
Modern and clean. Nice minibar and toiletries. Umbrella service was great to have on our rainy weekend. Nice robes.
Room size is very small. No shelves in the shower to put any toiletries or soap etc. no hooks on bathroom hooks on wall to hang towels and robes.
No coffee or tea making facilities. Tiny tabletop ironing board with no surfaces to put it on.
Close to city centre
Well located, friendly staff. Lovely clean modern bathrooms and comfortable beds.
Rooms a little small, even after an upgrade, Restaurant / lounge very good for breakfast, but quiet/soulless in the evening.
We enjoyed our stay at the Cassa hotel. I can not comment on the
standard room we should have stayed in, because we were upgraded to an
exec room which was very nice especially the size of the bed it was very
much appreciated. The location is perfect, close to most things we
wanted to see. The staff were very helpful, it was our first trip to New
York we definately want to visit again and yes we would stay at the
Cassa hotel again.
Great location near Times Square. Comfortable, clean hotel with very friendly staff
Location, stuff, calm (no noise at all - very good insulation). The initial price was too high, but if you have the chance of having some promotion price, it is highly recommended. The room was very clean, the bed and the linen of high quality - very comforting after long walks in NY city.
No free Wifi, no breakfast included (but you can easily find a place to have breakfast just in two steps from the hotel - the breakfast in the hotel is unreasonably overpriced)
Great location. Great staff!
Hard to spot entrance from street.
The shower did not drain form the time we arrived. Had to turn off multiple times when in it so the water did not overflow the 2": lip and flood the floor. We weere told they would make accommodations for us. When we checked out the man was very nice, but stated he was not aware of an issue, (maintenance did come to room so should have been documented) and had no authority to accommodate us.
Big comfortable bed.
Dark room (but extra lamp kindly provided)
Beautiful room, great location, staff was very friendly and sincere. Free upgrade to a king size bed (stated reason was that I'm 6'3" and the full bed I was originally slated for would have been problematic). WiFi ($15/day) was reliable.
Poorly placed power outlets (only on the desk, across the room from the bed) and a baby ironing board that you had to set on top of the desk to use, despite having space in the closet for a full sized ironing board (really frustrating).
The hotel was clean, fair value (for NYC) and the rooms were a fair size for NYC too - the bathroom was a good size with a nice big shower. The bed was unbelievably comfortable & the room we were in was nice & quiet at night - despite being so close to times square!
complimentry wifi in the rooms would be good - $15 for 24 hrs for 3 devices can quickly add up & in this day & age wifi should be as standard. Our bill was also quite a bit more then expected on checkout - even considering taxes - have to go through the final receipt again but got a bit of a shock when I checked the credit card bill! about $150 I can't account for - but again, have to check the final receipt.
The Saturday staff was amazing!! So friendly & very accommodating.
I was dissapointed the terrace wasn't open Saturday night. The terrace was one of the reasons I booked Cassa.
Staff, location, great service
no hotwater maker in room; no free internet
The hotel location and staff were awesome.
Friendly staff and the location was great
Would have liked a Better bar and lounge and tea and coffee facilities in room
Before booking a read some reviews, some of them said the room was kind of small, but the room actually is a pretty good size (not too big but not too small for a NY room), with a small bar, a big shower, flat TV, and a very comfortable bed, desk with internet connection, chair and sofa chair. It's classic and elegant. It had an iHome. Love the fact that once you check out, the hotel can keep your luggage at no cost while you take last walk to the city.One 1/2 block from Time Squares, close to Fifth Ave.
Personnel very friendly.
Loved your staff. Stephanie Colovic was probably the nicest hotel worker
I have ever met. Even before we arrived I called to ask advice on
Theatre tickets and tourism. She actually stayed on the phone with me
for 20 minutes helping me. I couldn't have been more impressed with
her service. She really went over and above. Everyone who worked there
was very kind and professional.
We really didn't have any complaints. You didn't have a
restaurant when we were visiting but that didn't bother us because
your location was so great. So we weren't too concerned.
Clean and well priced for New York.
Rooms were very comfortable
The customer service is amazing, the staff were very friendly, nice and very helpful.
The price of laundry was way too expensive. We had to pay 176 USD for 3 shirts and few underwear and sock which was insane.
1. the location (3 minutes to 5th Avenue and 10 minutes to Times Square)
2. the bed and pillows were really comfortable
3. the staff were excellent
only one shortcoming - the lack of cupboard/drawer space....but that didn't spoilt the holiday
Staff are very friendly and helpful.
AC is noisy so I had to turn it off.
Great location, very friendly helpful staff
No free WiFi in room (paid was available in room and it was free in their terrace area)
The staff. Very helpful and friendly.
Hot water was not consistent after 9:00am for showering. Some bags of trash and towels were the hallway all day and into the next day when we first arrived.
The staff couldn't have been more accommodating to every request. When they ran out of regular coffee pods for the Kuerig coffee pot in our room, Patrick, at the reception desk, was apologetic and immediately sent up a complimentary pot of coffee with a promise of another the next morning!
The location of the Cassa was perfect for us since we were there primarily for the theater, and we found perfectly fine places to eat within walking distance. We would definitely return!
The lighting in the bedroom was a bit too dark to our liking.
We found the white leather seating uncomfortable....we would have preferred a couple of upholstered chairs in the room.
beyond doubt , the staff were the nicest we had encountered in all our years travelling !! Helpful , courteous and friendly . I would stay there again because of them
Location and friendliness/ helpfulness of front desk staff.
Inadequate storage in room for more than a 1 or 2 night business trip.
Rooms were very comfortable and the staff was great
No work out facility at the time I visited. They were in progress of rebuilding. Also need something in room to display television channels....especially during march madness
We really liked the hotel and our room. The location close to the Times
Square and 5th avenue shopping was perfect for us. There was a nice cafe
right next doot to the hotel where we had breakfast.
The location is very convenient, just a few blocks from Times Square. The room (upgraded to Executive) was large enough and the bathroom was very modern and beautiful (above all the shower). It is not a big business hotel, more a "boutique" hotel.
In the room there was just a very small closet, so we had to keep our clothes in the suitcase. We did not have breakfast there as the price is quite high, and the lounge at 10th floor is not so beautiful, with a strong smell of sausages
I had a great customer service experience in Cassa hotel! They didn't have the room I booked so they upgraded me executive roome with no extra cost. Staff is extremely kind and helpful. I liked my stay very much. And location is perfect for travellers in New York.
Very small bed
No free wifi
The room was comfortable. The staff professional. The location
The breakfast staff was over whelmed. The service slow and food not
great. Skip it and go some place else.
Fantastic location, lovely room and extremely friendly and helpful staff.
Location and access to what I wanted to do .
The noisy repair work just outside the entrance to the hotel. The swing doors are too small and difficult to go through with luggage.
- Room size is comfortable.
- All basic essential things are made available.
- Good house cleaning.
- Noisy air conditioner when switching to heating mode.
- Sound proofing of the room can be improved.