location is the highlight of the hotel. Very friendly staff!
The room is overpriced
Great location. Well-appointed, clean room
Would like free wi-fi in room.
location was awesome!!!
room was comfortable!
bathroom and amentities great! Loved the shower!
Staff were very friendly and helpful, room size is fair comparing to price, location is excellent in the middle between time squire and fifth avenue. Definitely going back there f I am in New York
The staff especially Eric.
Location was fantastic and hotel provided good solid services and comfort
We chose the hotel because it was supposed to have a gym but by the time we actually travelled there the gym was under renovation nod not available. My friends tried to find the facilities that were somewhere around the corner try could access, but could not find them.
Central location. Helpful, friendly staff. Quiet. Comfortable bed.
Small room. No coffee or tea making facilities in room.
no tea or coffee making facilities in room no free wi fi in room
The location , the style of the hotel, I would def go back..
There was some of it getting work done so some of it was closed off but because of the location it was near food places so didnt matter if there was no restaurant in it.
The whole place was lovely. Easy to get to all ammenties. Great location. Lovely staff too.
Couldn't get on the internet.
We loved the location the very friendly staff and the modern style of the hotel
Very attractive rooms
Liked staff at check in.
Noise of air conditioner
friendly, helpful staff and A comfortable hotel in an excellent location.
Business Center - charge for printer abd computer was unnecessary
The location of the hotel was very good. The bell boys were extremely helpful. It is a clean hotel.
I reserved a room with two beds and then told I could not have done that online. There very few extras at this hotel. No room service. Restaurant is really only for breakfast and very pricey.
Thanks to Stephanie, she was very polite, other guys also were just perfect.
Great location, 5min to Time Square and 5th avenue.
Internet was charged separately. A bit expensive for my taste.
Excellent location close to Times Square. The bed is so comfortable
& the rooms overall is very modern with lovely toiletries, robes
& slippers supplied...which was a real surprise as the hotel is very
very reasonably priced for nyc. The staff were very helpful too. We got
to the hotel around midday & our room was ready...which is always
nice after a long flight.
Really disappointed at the cost of wifi...$15 For 24 hours!!
Great location, next to Time Square, and Fifth Avenue. Service was excellent.
the days that i stay it comfort and quiet. great location, friendly and helpful staff.
NO free wifi provided to guest. when next room using the shower there are lots of noise.
Helpful friendly staff! Comfortable bed/pillows
Loved the 10th floor terrace for breakfast and drinks
cleaness, professional and friendly staff , great location.
nothing to be said
Great location and helpful at reception.
Small rooms but comfortable. No outlook.
In is near the theatre district
Location is good,
the fact that you can book in at anytime and have immediate access to your room,
Eric at the front desk are giving guests very good customer service,
bathroom and shower facility are great,
no free wifi,
breakfast not good value for money,
breakfast could be included in hotel asking prices for what they are offering,
double bed is very short and narrow,
no free coffee or tea available in the room,
The location close to Times Square made this trip very convenient. The staff was friendly.
I wish there was an exercise room on location.
The staff are so friendly and very accommodating. The bathroom is generous in size and very modern and bright.
Rooms are a bit small in size (we were in Grand Deluxe) and also not enough lighting at night time.
Very good staff and service
No restaurant or bar
No coffee making facility
The staff was amazing. Hotel was lovely. Location was excellent for getting around!!
No wifi included in the room. We were more than pleased with our stay though!
High quality fittings, plenty of space in Executive Room. TV and radio were top quality. King size bed and linen were fantastic.
No tea/coffee making in room.
location, confort, space room
price and no free wireless
Staff was great. Rooms were very nice and spacious. Can't beat the price and the location.
The staff were exceptional, especially the concierge. Highly recommend the Cassa. Great location, central to everything. As I stayed for 12 days my room was upgraded which was just lovely and made it all more enjoyable.
Accommodation in New York is just very pricey, I did get value for money with my accommodation, when compared to other comparable hotels.
Everything! Location, friendy and helpful staff, great rooms, attention to detail! Perfect!
My only complaint- the pillows too soft...i was using 4 to sleep and still felt too low on the bed but that's if you like sleeping a bit propped up....otherwise no negatives
Very quiet at night. Very well located.
Very friendly staff. Good air con.
Lack of storage space.
Rooms are small.
Everything was great,hotel,workers in hotel,citiy,place of hotell,all great 5++++
no free wifi
Location is excellent
Hotel is bright and modern
Staff were v friendly and helpful
Comfortable beds, excellent showers
Terrace is nice for a drink on a sunny evening
We stayed for a week in 2 rooms classified as 'superior doubles' - there was only a tiny amount of wardrobe /storage space so we had to keep our clothes in cases- a real pain!.
The windows of both rooms were v dirty.
WIFI v expensive
Excellent location to Times Square and restaurants and theaters.
Modern and clean. Nice minibar and toiletries. Umbrella service was great to have on our rainy weekend. Nice robes.
Room size is very small. No shelves in the shower to put any toiletries or soap etc. no hooks on bathroom hooks on wall to hang towels and robes.
No coffee or tea making facilities. Tiny tabletop ironing board with no surfaces to put it on.
Close to city centre
Well located, friendly staff. Lovely clean modern bathrooms and comfortable beds.
Rooms a little small, even after an upgrade, Restaurant / lounge very good for breakfast, but quiet/soulless in the evening.
We enjoyed our stay at the Cassa hotel. I can not comment on the
standard room we should have stayed in, because we were upgraded to an
exec room which was very nice especially the size of the bed it was very
much appreciated. The location is perfect, close to most things we
wanted to see. The staff were very helpful, it was our first trip to New
York we definately want to visit again and yes we would stay at the
Cassa hotel again.
Great location near Times Square. Comfortable, clean hotel with very friendly staff
Location, stuff, calm (no noise at all - very good insulation). The initial price was too high, but if you have the chance of having some promotion price, it is highly recommended. The room was very clean, the bed and the linen of high quality - very comforting after long walks in NY city.
No free Wifi, no breakfast included (but you can easily find a place to have breakfast just in two steps from the hotel - the breakfast in the hotel is unreasonably overpriced)
Great location. Great staff!
Hard to spot entrance from street.
The shower did not drain form the time we arrived. Had to turn off multiple times when in it so the water did not overflow the 2": lip and flood the floor. We weere told they would make accommodations for us. When we checked out the man was very nice, but stated he was not aware of an issue, (maintenance did come to room so should have been documented) and had no authority to accommodate us.
Big comfortable bed.
Dark room (but extra lamp kindly provided)
Beautiful room, great location, staff was very friendly and sincere. Free upgrade to a king size bed (stated reason was that I'm 6'3" and the full bed I was originally slated for would have been problematic). WiFi ($15/day) was reliable.
Poorly placed power outlets (only on the desk, across the room from the bed) and a baby ironing board that you had to set on top of the desk to use, despite having space in the closet for a full sized ironing board (really frustrating).
The hotel was clean, fair value (for NYC) and the rooms were a fair size for NYC too - the bathroom was a good size with a nice big shower. The bed was unbelievably comfortable & the room we were in was nice & quiet at night - despite being so close to times square!
complimentry wifi in the rooms would be good - $15 for 24 hrs for 3 devices can quickly add up & in this day & age wifi should be as standard. Our bill was also quite a bit more then expected on checkout - even considering taxes - have to go through the final receipt again but got a bit of a shock when I checked the credit card bill! about $150 I can't account for - but again, have to check the final receipt.