The hotel was excellent!
I arrived at 10 am and the stuff kindly checked me in, no questions asked.
the stuff was very kind and professional.
the concierge were professional and helped me to find places and activities in my interest.
i left at 6.30 am, the check out was very fast and the hotel arranged me a lunch box with some breakfast in it for ... was die leute sagen » the way - because i left before breakfast - without extra charge.
Also, the location of the hotel is superb, right in the center of the city. -
The level of staff service and support was the best we have ever encountered. My wife lost her bag in the taxi from the airport ...being Russia we gave up any hope of getting it back. The hotel staff moved into action immediately, sent their driver to the airport and made sure we got it back ( within a few hours). They didn't have to do that but were genuinely concerned. The room, the breakfast, the location on Nevsky Prospekt, closeness to the metro ...just perfect.